Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 4/3/2025 I booked a car rental on ************************ booking #*********. Car rental was for Dollar rental car suppliers special compact, midsize or pick up . Location to be picked up ***************** on 4/25/25 at midnight - Drop off at ***************** 4/28/25 6am I arrived at ***************** at apron. 11:45pm 4/24/25 and was at the Dollar rental car at midnight. There was at least 100 people in front of me due to weather delays many flights came in unexpectedly late causing extremely long lines . We waited in line for about 2 hrs . When I got to the Dollar rental desk they found my reservation and acknowledged that I had prepaid. Unfortunately they had ran out of cars that I had already pre purchased and could only upgrade . I agreed to upgrade I had no choice . I would be traveling and could not use public transportation. I expected that my $167.08 would be included in the upgrade and was told I would see the credit when returned the car. I was charged again from dollar rental $322.70 including deposit $523. I signed and agree to this charge with the understanding I would be credited back the $523 deposit and the $167.08 for the credit I already paid on Economy bookings . I retured the car timely on 4/28/25 with a full gas tank and clean. When I got home from my trip I got a final receipt from Dollar Rental car showing a final charge of $411.14. They credit back my deposit but the original payment for $167.08 from Economy Bookings .com was never credited back or reflective on my receipt . I contacted Dollar rental ( you cannot speak to anyone) and never received response back .I disputed the economy bookings charge on my credit card since I paid twice for one vehicle. Economy booking stated since I received the car that there was no credit to me . I still have not heard back from Dollar rental car. Getting caught between two companies and neither of them want to assist. Im asking for a credit of $167.08 from economy bookings only.

  Business Response

  Date: 06/27/2025

  Hello ****,
  My name is **** and I am part of the Community Relations team at EconomyBookings. Thank you for your message.
  We understand your concerns regarding the recent reservation. However, we would like to clarify that since the vehicle was picked up and used, and the rental period has now ended, the reservation is considered completed and is therefore non-refundable.
  As stated in the Terms and Conditions accepted at the time of booking:
  "Once the vehicle has been collected or the rental period has begun, the booking is considered fulfilled and no refund will be issued, regardless of dissatisfaction with the vehicle, service experience, or provider-specific conditions."
  We regret that your experience did not meet your expectations, but as the service was delivered and utilized in full, we are unable to issue any form of refund.
  If you have any further questions regarding future bookings or need clarification on our policies, our Support Team is available.

  
  Kind regards,
  ****
  From your team @EconomyBookings

  Customer Answer

  Date: 06/27/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  I paid double for 1 vehicle . I did not receive the car I booked on economy bookings .com. I did not get 2 cars I only got one and was charged twice by two separate companies for only 1 item.  
  The car I reserved from Economy Bookings was not the car I received therefore I should be refunded by Economy Bookings . The service agreement was for the item I booked and I did not receive the item I paid for . 
  

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  **** ********
  
  
  
  
   
  

  Business Response

  Date: 07/01/2025

  Hello ********,
  My name is **** and I am part of the Community Relations team at EconomyBookings. Thank you for reaching out.
  I would like to clarify that you were not charged twice for the same vehicle. When you arrived at the rental location, the originally booked car category was unavailable unfortunately, we understand how frustrated it may be. As a solution, the rental staff offered you an upgrade, which you accepted. The amount you paid online was applied toward the upgraded reservation, and the additional charge was only for the upgrade, not for a second car.
  Please also note that the amount shown on the rental companys invoice does not include third-party charges such as Full Coverage and service commission, which are handled directly by EconomyBookings and shown during the online payment.
  Since the upgraded vehicle was accepted and the service was used, the reservation is considered fulfilled and, as per the Terms and Conditions, is non-refundable.
  After reviewing your case thoroughly, our Support Team has confirmed that all charges were accurate, and no refund can be issued.
  Thank you for your understanding.

  
  Kind regards,
  ****
  From your team @EconomyBookings

• Initial Complaint

  Date:06/25/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of Transaction: May 23, 2025 Amount of Transaction $540.40 CAD Company policy is to provide a link to request refund of deposit back to original payment method. No link was provided despite repeated requests on prescribed channels.

  Business Response

  Date: 06/30/2025

  Hello *****,
  My name is **** and I am part of the Community Relations team at EconomyBookings. Thank you for your message.
  Upon reviewing your account, I can see that you have made multiple reservations through our platform over the past year. We truly appreciate your continued use of our service.
  Regarding your concern:
  Please note that according to our policy, funds credited to your E-Wallet are eligible for withdrawal to your original payment method only within six (6) months from the date the credit was issued. If you used E-Wallet credit from a booking cancelled more than six months ago, the withdrawal link is no longer available due to system limitations. These funds remain valid for future bookings, but cannot be refunded to your card.
  That said, for the reservations cancelled within the last six months, I can confirm that you successfully used the withdrawal links, and the refund was processed. If the funds have not yet appeared in your bank account, we recommend contacting your bank or card provider directly, as processing times may vary depending on their internal procedures.
  We hope this provides clarity. Should you need further assistance or help applying your remaining wallet balance to a future booking, feel free to contact our Support Team.

  Kind regards,
  ****
  From your team @EconomyBookings

  Customer Answer

  Date: 06/30/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  I have not received nor acted on a link for request for refund  to original payment method for cancelled reservation #**********

  Economy Bookings has consistently failed to respond or has evaded my requests. Their customer care team is anything but and I will not do business with them in future. Their business practises are evasive and dishonest. I will use every opportunity available to me to warn other customers to avoid **********************. 

  Sincerely,
  
  ***** ********
  
  
  
  
   
  

  Customer Answer

  Date: 07/03/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  I was unable to withdraw funds from reservations ********* and *********  as the links contained in the email for had expired. I advised Economy Bookings of this numerous times and received no reply. Pls resend valid links. I will wait for link for the other reservation mentioned. I am also waiting for funds to be refunded for full coverage. 
  

   

  Sincerely,
  
  ***** ********
  
  
  
  
   
  

  Business Response

  Date: 07/08/2025

  Hello *****,
  My name is **** and I am part of the Community Relations team at EconomyBookings.
  I would like to clarify that the withdrawal links for reservations ********* and ********* have already been successfully used and for full coverage compensation as well. The funds were processed and transferred to your original payment method.
  If the amount has not yet appeared in your account, please note that bank processing times may vary and it can take a few business days for the transaction to be reflected. We kindly suggest checking with your payment provider for confirmation.
  Should you need any further assistance, please feel free to contact us.
  Kind regards,
  ****
  From your team @EconomyBookings

• Initial Complaint

  Date:06/25/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I needed a car due to mine being in the shop so I booked through the booking group (economy **************************) well I selected the dates the 7th-13th of June due to me having work that Monday and I would be off Friday to return the car well when I hit accept the dates changed from the 7th to the 9th and the 13th to the 16th which didnt do me any good since I need the car that Monday morning to get to work ( I leave at 5:10am) I would have had to miss work so I canceled the vehicle and they havent refunded me and now they are trying to charge me half the money for a service I didnt even use and canceled minutes after I made the reservation

  Business Response

  Date: 06/26/2025

  Hello ****,
  My name is **** and I am part of the Community Relations team at EconomyBookings. Thank you for your message.
  We understand your concern regarding the cancelled reservation. However, as the cancellation was made less than 48 hours prior to the scheduled vehicle pickup, the booking falls under our no-show policy.
  As outlined in the Terms and Conditions agreed to at the time of booking, cancellations within this period are non-refundable, regardless of whether the car is collected. While making the booking, you accepted the policy of the rental which was following:

   ''If cancellation is made less than 48 hours before scheduled pick-up time, no refund will be provided.
   Bookings made within 48 hours of the pick-up time are non-refundable.''

  We regret any inconvenience this may have caused and appreciate your understanding. If you need assistance with future bookings or policy clarification, our Support Team is available.

  
  Kind regards,
  ****
  From your team ****************

  
  

  Customer Answer

  Date: 06/30/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   

   Dear ****

   

  doesnt matter you still switched the dates I had selected which then I would have used your services I think you owe me a refund

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  **** *****
  
  
  
  
   
  

  Customer Answer

  Date: 07/03/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   

   

  Well you can consider what you may but you still took my money without me using your services ( even tho I cancelled minutes after due to you changing the dates) soo no you still owe me $344 

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  **** *****
  
  
  
  
   
  

  Business Response

  Date: 07/08/2025

  Hello ****,

  When you confirmed your booking, you explicitly agreed to our Cancellation Terms, which state the following:
  Cancellations made less than 48 hours before the scheduled pick-up time are non-refundable.
  This condition applies regardless of how soon after booking the cancellation was madewhat matters is that the pickup time was less than 48 hours away, which automatically classifies the reservation as non-refundable, per the terms you accepted.
  As shared previously, I have attached screenshots showing exactly where this policy is displayed during the booking process. This information is not hidden and is presented clearly before payment is submitted.
  The booking process reflects what is actively confirmed by the user. Once confirmed, the cancellation policy applies immediately.
  While we regret the outcome, the reservation was correctly processed based on the chosen parameters and the conditions accepted by you at the time of booking. For this reason, we are unable to issue a refund.
  Thank you for your understanding.
  Kind regards,
  ****
  From your team ****************

• Initial Complaint

  Date:06/23/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a car rental reservation with the understanding that if the reservation was cancelled 48 hrs prior I would receive a full refund. The reservation was for June 8 2025 to June 15 2025 and was cancelled on May 16th 2025. I was expecting a full refund back to original form of payment. Instead I received a credit to my e-wallet to be used for a future rental. I am unable to get my money back, and am told that because the original rental was longer than 6 months there is nothing I can do. I feel this company is holding my money ****** and forcing me to spend it with them.

  Business Response

  Date: 06/26/2025

  Dear ************************ *************** My name is **** and I am part of the Community Relations team at EconomyBookings. Thank you for reaching out.
  I would like to clarify that the reservation you are referring to was originally paid using E-Wallet funds credited from a previously cancelled booking (*********) at **************************, with a pickup date of 08.06.2024. That booking was cancelled on 05.10.2024.
  As more than six months have now passed since the wallet credit was issued, the option to withdraw the funds back to your original payment method has expired in accordance with our system limitations. This expiration policy is in place to ensure secure and timely use of wallet balances.
  That said, the funds remain active in your EconomyBookings E-Wallet and can still be fully used toward any future bookings on our platform.
  If you need assistance applying your wallet balance to a new reservation or have any additional questions, please do not hesitate to contact our Support Team.
  Kind regards,
  ****
  From your team ****************

  Customer Answer

  Date: 06/26/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  This six month limitation, was nowhere in any of the emails I received nor on their website.  The only reason an E-wallet was used to begin with was because their system changed the times of the reservation and I had to cancel and make the reservation again on the same day.  If I would have been made aware of the six month limitation I would have requested my money back to original form of payment and done a whole new reservation. If their advertising a full refund so long as it's cancelled within 48 hrs, why can I not simply get my money back. Now I'm forced to use their service even if I don't need or want to. I just want my money back.

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  **** *******
  
  
  
  
   
  

  Customer Answer

  Date: 07/03/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   It is unbelievable that in today's environment a business can operate however they want and there is no course of action for an adequate resolution. So you will steal my money with no services rendered is the 2 yr **** passes without me needing a rental. I do not forsee a rental in my future, what would be the resolution then? Just keep my money because you said it was hidden somewhere in your website, but never once mentioned in any email communication with me. An adequate way forward would be for you to let all of your would be customers all of this out front In big bold letter as the 48 hrs cancellation messages. This. Way customers have no way of feeling bamboozled out of their hard earned money, simply because we are not well versed in YOUR specific fine print. 

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  **** *******
  
  
  
  
   
  

  Business Response

  Date: 07/08/2025

  Hello ****,
  
  Thank you for your continued correspondence. However, I must respectfully reiterate that the six-month limit for E-Wallet withdrawals was clearly presented in the Terms & Conditions you agreed to at the time of booking. This policy is publicly displayed on our website and was not hidden in any way. As previously mentioned, you can locate this under:
  Terms & Conditions --> Cancellation --> Withdrawal
  In your case, the reservation was cancelled on 10/05/2024. More than six months have passed since that date, and the withdrawal link has expired. The system cannot reprocess expired E-Wallet credits beyond this timeframe. This is an automatic limitation and not subject to manual override.
  Additionally, I would like to remind you that this issue was previously explained in detail, with screenshots already provided showing exactly where this information is listed. It is the customer's responsibility to review and act on the policies in a timely manner. Blaming the business due to missed deadlines or assumptions does not change the validity or enforcement of agreed-upon conditions.
  To summarize:
  The withdrawal period has expired.
  The policy was clear, accessible, and accepted.
  No refund or reactivation of funds is possible at this stage.
  We appreciate your understanding and consider this matter fully resolved. Should you have any questions related to future bookings or valid credit, our team remains at your service.
  Kind regards,
  ****
  From your team ****************

• Initial Complaint

  Date:06/20/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 15th, 2025 searched online for low-cost rental car offers and after comparing prices, I booked a rental car online at ************************** website. The booking was for 7 days, from May 18th to May 25th for a total price of $115.42 USD, which was charged to my credit card.The service that was paid for included a car with the following specifications: 5 seats, 4 doors, 2 baggage, air conditioning, automatic transmission. I also paid for *********************** for the 7 days. It was clearly stated on the booking confirmation To pay on arrival: 0.00 USD, meaning that everything was paid for on this car rental. It was NEVER stated ANYWHERE that I would have to pay anything extra in order to pick up the rental car for my vacation.When showed up at the *************, I was told that the booking was not paid for, and that I would have to pay more than what I had already paid for online in order to get the car I had booked and had fully paid for. I argued with the ************* and they completely denied me the service, unless I paid what they requested.I tried calling Economy Bookings but it was impossible to reach them: it was a recording and their offices were closed. I decided not to pay the extra amount that the agency requested and I did not pick up the car, and the service was never rendered.On May 21st, I contacted them by email asking for a refund. On May 28th, they replied saying that they were unable to offer a refund. On June 7th, I emailed them once again asking for my refund, but they ignored me and I have not received a response.A search online shows that this Company has a long history of extremely bad reviews and innumerous complaints online, with many people having lost hundreds and thousands of dollars to this fraudulent company that has specialized in these business tactics. Only in the BBB website, there are 470 complaints in the past 3 years.I am seeking the full refund of my $115.42 USD. I did not receive anything at all.

  Business Response

  Date: 06/26/2025

  Hello ********,
  My name is **** and I'm part of the Community Relations team at EconomyBookings. We sincerely regret any confusion or inconvenience regarding relating to your experience. We strive to provide clear information regarding additional services, during the booking process. It's important to verify with the rental company about their specific insurance requirements. It sounds frustrating, especially with the unexpected charges and delays. I understand that this situation fell short of your expectations.  Regarding our ''full coverage'' option there where mentioned following:
  
  ''Full Coverage covers bodywork, glass, tyres and other excess you have to pay, if your rental vehicle has been damaged.
  
  Full Coverage compensates the customer for the amount of the deductible/excess deducted by the car rental provider or charged by the insurance company in the event of damage or theft.
  
  The supplier’s Collision Damage Waiver (CDW) may be included in your rental price. CDW limits your liability for the car to the excess – the amount of money the car rental company will charge you in the event that the rental car is damaged. Such items as windscreen, locks, tyres, undercarriage and key are not covered by the CDW. If you are held responsible to pay the excess, you pay it to the rental company.
  
  Full Coverage does not replace a Collision Damage Waiver (CDW). EconomyBookings shall not assume any responsibility if a CDW is not included in the rental price and the customer failed to provide valid proof of his/her own CDW as required by the car rental provider and mentioned in the confirmation voucher.''
  
  As well in the rental conditions of the car rental option you choose was clearly stated: 
  
  ''YOUR RENTAL EXCLUDES: Insurance (Collision Damage Waiver, Theft Protection, Third Party Liability)''
  ''Cancellations made less than 48 hours before the scheduled pickup time fall under a strict non-refundable category''
  ''No-show
  No refund will be issued in the event of a No-show that is considered as:
  
  1. Failure to collect a car without prior cancellation,– no refund will be issued.
  2. Failure to collect a car at the date and time provided in the Confirmation voucher.
  3. Failure to bring all necessary documentation (voucher, driving license/s, passport etc) requested by the Supplier (information is provided in the rental conditions).
  4. Failure to bring a credit card under the main driver’s name stated on the booking with enough available funds for the car’s security deposit being blocked upon arrival.
  
  The Supplier has the right not to provide the service to any Renter who failed to collect a car at the reserved date and time with all mandatory documentation''

  
  These policies are standard and explicitly outlined in the confirmation documents provided to you which you agreed when made a booking. Refusing any necessary charges at the desk 
  Unfortunately this reservation is non-refundable.
  
  If you believe additional context should be reviewed or have further questions, please do not hesitate to contact our Customer Support.
  
  Respectfully,
  From your team @ EconomyBookings

  Customer Answer

  Date: 07/18/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID# ********* and have determined that my complaint has NOT been resolved because:
  

  
  

   

  
  

   

  Dear Better Business Bureau,

   

  This email is a follow-up to my complaint ID # ********, because the Business’ response did not resolve my complaint at all.

   

  As you can see from the “Communication History” on the BBB’s Response Portal, I received the business’ reply to my complaint (ID #********) where I requested a refund for a car rental booking.

  I am in no way satisfied with their response and their complete refusal to issue a refund, and I am once again demanding my full refund.

   

  The Company argues: “These policies are standard and explicitly outlined in the confirmation documents provided to you which you agreed when made a booking. Refusing any necessary charges at the desk
  Unfortunately this reservation is non-refundable.”

   

  There is NOWHERE stated in the booking confirmation emails I received that states that I would forcibly NEED to pay extra charges in order to pick up my car. It is instead clearly written that: “Payable at Pickup: $0.00 USD”. As such, it is a major omission to hide the fact that the booking will ABSOLUTELY REQUIRE extra payments to be made at pick-up, otherwise it will be impossible to rent the car.

  The business practice used here to conceal essential information needed by the Consumer in order to know the exact Final Price, is absolutely unacceptable and it can be argued that it is done on purpose, so that Economy Booking can hook consumers by offering a supposedly low price and in reality this low price is a lie and the consumer has to pay double or more the initial amount once they show up at the rental agency, otherwise they will not receive the service they paid for in advance.

  If Economy Bookings knows beforehand that there are inevitable charges that will be applicable at pickup, why on earth do they not state it CLEARLY on the confirmation documents? To me, that is the most obvious proof that they are deceitfully providing incomplete and incorrect information and consequently not providing the service that I paid for.

   

  I refuse to accept this response from the Business, where they are clearly trying to deny their wrongdoing and refusing to provide a refund for a service that they did not provide at all. I am respectfully requesting my full refund of $115.42 USD

   

  In conclusion:

  • I paid for a car reservation that said “Payable at pickup: $0.00 USD”
  • I showed up at the rental agency on time and with all the requirements, and I am told to pay an exorbitant amount (more than twice of what I had originally paid for my booking) in order to pick up my car
  • I refused to pay that extra amount they requested, showing my booking email. The Rental Agency denied me the service.
  • I tried to contact Economy Bookings to complain while still at the Agency and they were unreachable by phone
  • I asked for a refund by email, and Economy Bookings refused
  • I asked for a refund again, and Economy Bookings refused again
  • I contacted BBB for a Complaint
  • Economy Bookings still refuses to issue a refund
  • I respectfully request my refund, to which I sincerely believe I am entitled since I paid for something that I did not receive

   

  I am counting on the BBB to help me with this unjust case, as Economy Bookings has not been helpful at all and has continually ignored my requests for a refund, and I believe that the Better Business Bureau’s intervention can definitely assist me in collecting my full refund which I am legally entitled to.

   

  Kind Regards,

   

  ******** ***** *********

  
  

   

  
  

   

  
  

   

  
  

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  
  
  Sincerely,
  
  
  
  ******** ***** *********
  
  
  
  
  
  
  
  
  
   
  

  Customer Answer

  Date: 07/21/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:
  

  
  

  [Your Answer Here]

  
  

   

  follow tp to my complaint ID # ********, because the Business’ response did not resolve my complaint at all.

   

  As you can see from the “Communication History” on the BBB’s Response Portal, I received the business’ reply to my complaint (ID #********) where I requested a refund for a car rental booking.

  I am in no way satisfied with their response and their complete refusal to issue a refund, and I am once again demanding my full refund.

   

  The Company argues: “These policies are standard and explicitly outlined in the confirmation documents provided to you which you agreed when made a booking. Refusing any necessary charges at the desk
  Unfortunately this reservation is non-refundable.”

   

  There is NOWHERE stated in the booking confirmation emails I received that states that I would forcibly NEED to pay extra charges in order to pick up my car. It is instead clearly written that: “Payable at Pickup: $0.00 USD”. As such, it is a major omission to hide the fact that the booking will ABSOLUTELY REQUIRE extra payments to be made at pick-up, otherwise it will be impossible to rent the car.

  The business practice used here to conceal essential information needed by the Consumer in order to know the exact Final Price, is absolutely unacceptable and it can be argued that it is done on purpose, so that Economy Booking can hook consumers by offering a supposedly low price and in reality this low price is a lie and the consumer has to pay double or more the initial amount once they show up at the rental agency, otherwise they will not receive the service they paid for in advance.

  If Economy Bookings knows beforehand that there are inevitable charges that will be applicable at pickup, why on earth do they not state it CLEARLY on the confirmation documents? To me, that is the most obvious proof that they are deceitfully providing incomplete and incorrect information and consequently not providing the service that I paid for.

   

  I refuse to accept this response from the Business, where they are clearly trying to deny their wrongdoing and refusing to provide a refund for a service that they did not provide at all. I am respectfully requesting my full refund of $115.42 USD

   

  In conclusion:

  • I paid for a car reservation that said “Payable at pickup: $0.00 USD”
  • I showed up at the rental agency on time and with all the requirements, and I am told to pay an exorbitant amount (more than twice of what I had originally paid for my booking) in order to pick up my car
  • I refused to pay that extra amount they requested, showing my booking email. The Rental Agency denied me the service.
  • I tried to contact Economy Bookings to complain while still at the Agency and they were unreachable by phone
  • I asked for a refund by email, and Economy Bookings refused
  • I asked for a refund again, and Economy Bookings refused again
  • I contacted BBB for a Complaint
  • Economy Bookings still refuses to issue a refund
  • I respectfully request my refund, to which I sincerely believe I am entitled since I paid for something that I did not receive

   

  I am counting on the BBB to help me with this unjust case, as Economy Bookings has not been helpful at all and has continually ignored my requests for a refund, and I believe that the Better Business Bureau’s intervention can definitely assist me in collecting my full refund which I am legally entitled to.

   

  Kind Regards,

   

  ******** ***** *********

  
  

   

  
  

   

  
  

   

  
  

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  
  
  Sincerely,
  
  
  
  Fernando Pazos Hernandez
  
  
  
  
  
  
  
  
  
   
  

  Business Response

  Date: 07/22/2025

  Dear ********,
  Thank you for your follow-up message.
  We understand your frustration and appreciate the time you have taken to outline your concerns. However, we must once again clarify the basis of the policy applied in your case.
  At the time of booking, the rental conditions presented clearly outlined that Collision Damage Waiver (CDW) was not included and would be required at pick-up. This information is available prior to completing the reservation, and it forms an essential part of the agreement you accepted when finalizing your booking.
  While the confirmation email may show “Payable at Pickup: $0.00 USD,” this refers strictly to the base rental amount as per your prepayment. It does not override or negate the rental provider’s requirements outlined in the rental conditions, including mandatory insurance not covered by the protection purchased on our platform.
  As the charges were declined at the counter, the rental provider had the right to refuse service under their policies. This scenario is classified as a no-show, and as per our Terms and Conditions, no refund can be issued in such cases.
  We regret that this is not the outcome you were hoping for, but the facts of the booking, cancellation conditions, and responsibilities of both parties are clearly defined and were agreed to at the time of purchase.
  We consider this matter closed. 

  Respectfully,

  ****************

   

• Initial Complaint

  Date:06/18/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 26th 2025, I booked a rental car online with ************************** and paid a deposit of $253.55 using a prepaid Mastercard.After landing at ******** AB (******) at 12:30am June 1st, with my 4yr old, 7yr old and pets, *********** refused my prepaid Mastercard as they cannot accept them. I had to pay $141 for a taxi to the ********************************* refused to refund the $253.55 deposit, spewing terms and conditions.Even after refusing, I cannot find the T&C stating this. So thats not clear!Also, if they KNOW some rental companies do not accept prepaid ********** they need to either make it glaringly clear direction the booking form OR refuse the card ************************************* KNOW *********** do not accept prepaid Mastercards and accepted my booking anyway!!! I feel like I have been robbed!I am now out $394.55, I am not rich and I suffer from diagnosed mental health conditions therefore this has massively negatively impact health and finances further (also I had no way to get around a new town!)I am now asking to be compensated for all my out of pocket expenses and compensation for the stress and inconvenience this has caused me and my family.Thank you ****** ******

  Business Response

  Date: 06/26/2025

  Hello ******,
  My name is **** and I'm part of the Community Relations team at EconomyBookings. I’m sorry to hear about the issue with the credit card at the rental desk—it’s understandable how inconvenient that must have been. Rental companies do require a physical credit card in the main driver’s name, and this information is typically shared during the booking process. In Terms and Conditions regarding the rental option which you had it was clearly stated:

  ''This company does not accept prepaid, reloadable or virtual credit cards as well as cards not having embossed (raised) characters on the front.

  No-show
  No refund will be issued in the event of a No-show that is considered as:
  
  1. Failure to collect a car without prior cancellation,– no refund will be issued.
  2. Failure to collect a car at the date and time provided in the Confirmation voucher.
  3. Failure to bring all necessary documentation (voucher, driving license/s, passport etc) requested by the Supplier (information is provided in the rental conditions).''

  If there was any misunderstanding, we truly regret the confusion. To help us look into this further, please reach out to our Customer Service or Help Center on our website, making sure to include your booking number and a brief summary of what happened. We're committed to resolving this as swiftly as we can.
  
  King Regards,
  From your team @ EconomyBookings

  Customer Answer

  Date: 06/27/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:
  

  
  

  [Your Answer Here]

  
  

  They just stated they know that company doesn’t accept prepaid cards, yet economybooking STILL took my money off the prepaid card! Why, if they know the card is not accepted? This is a scam! 
  Economybooking need to refuse a prepaid card on their website as they KNOW the company won’t accept it. They know this is the case so they write it in T&C’s, which I couldn’t find (so it is not clear) it is not good enough. More needs to be done to prevent this theft.

  i want a full refund. And $141 additional.

  
  

   

  
  

   

  
  

   

  
  

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  
  
  Sincerely,
  
  
  
  ****** ******
  
  
  
  
  
  
  
  
  
   
  

  Business Response

  Date: 06/30/2025

  Hello ******,
  My name is **** and I am part of the Community Relations team at EconomyBookings.
  We understand your frustration, but we must clarify that your reservation was made in full compliance with the standard practices of the car rental industry. While our platform allows you to pay online using a variety of methods, including prepaid cards, it is an industry requirement that a valid physical credit card in the driver’s name be presented at the rental desk in order to release the vehicle.
  This requirement is clearly stated during the booking process—before payment is made—and is also included in the rental conditions you accepted. For your reference, I have attached a screenshot showing exactly where this information appears during booking.
  The rental provider denied the vehicle handover due to the absence of a required credit card, and as such, the booking was marked as a no-show. In line with the Terms and Conditions, which were accepted at the time of booking, no refund will be issued, and there is no basis for compensation of any additional amounts.
  We consider this matter closed and thank you for your understanding.

  
  Kind regards,
  ****
  From your team @ EconomyBookings

• Initial Complaint

  Date:06/02/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of Transaction: March 11, 2025, at 2:29 PM PDT.Amount Paid: $204.76 USD.What the Business Committed to Provide: A rental car reservation for pickup on March 13, 2025, at 9:30 AM EDT.Nature of the Dispute: I booked the rental car through ************************** but, after booking, I saw concerning reviews and decided to cancel 9 minutes later. I used their Cancel button on the website, expecting a confirmation page, but it processed the cancellation immediately with no warning or refund. Their policy states no refunds if canceled within 48 hours of pickup; however, I canceled just 9 minutes after booking, long before the rental pickup date. No service was provided during that time.Businesss Attempt to Resolve: I contacted the company, but they refused to reinstate the reservation or issue any refund.What Im Seeking: A refund or credit for the full amount paid, as I canceled quickly and no service was provided. I also believe the one-click cancel button design is predatory and misleading.

  Business Response

  Date: 06/02/2025

  Hello *******,
  My name is **** and I'm part of the Community Relations team at EconomyBookings. We deeply regret any misunderstanding or inconvenience caused by our cancellation policy. In our Terms and Conditions its clearly stated:

  '' Bookings made within 48 hours of the pick-up time are non-refundable.
    If cancellation is made less than 48 hours before scheduled pick-up time, no refund will be provided.''

  Usually Booking which is cancelled 48hours prior up to pick up time are 100% refundable, however some contracts with car rental companies may be non-refundable from the beginning, such as SIXT for example, through which you had your rental.
  It was stated in your confirmation as well on the website in rental conditions for the car option which you booked:

     ''CANCELLATION POLICY
    This reservation is non-refundable, non-transferable, and non-changeable, including flight cancellation, even if it remains unused.''

  When you were processing the booking you was agreeing the following contract. After reviewing the case, a resolution has already been provided. Unfortunately, based on the Terms and Conditions accepted at the time of booking, a refund cannot be issued in this situation.
  For any further questions or if you wish to clarify your case in more detail, we kindly encourage you to contact our Customer Support Team directly at our website. Your feedback is valuable and appreciated.
  
  Respectfully,
  From your team @ EconomyBookings

  Customer Answer

  Date: 06/09/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

   

  I am following up regarding my BBB complaint (#********) about Booking Group Corporation Ltd. I did not see the businesss response in time to reply before the case was closed.

   

  I did review the businesss response now, and I do not accept their resolution. I canceled my booking 9 minutes after making it, well before the pickup date, and no service was provided. I believe that charging the full amount without warningeven though I canceled immediatelyis unfair and predatory, especially given their one-click cancellation button that offered no confirmation screen.

   

  Immediately after the one-click cancellation, I called the company to try to reinstate the reservation or work out a solution, but they told me they could not reinstate the reservation and I had no credit applied to my account. They said the only way to get the car again would be to pay another $204.76 to rebookessentially paying double for the same reservation.

   

  I am still seeking a refund or credit for the amount paid ($204.76).

   

  Please let me know how I can continue to pursue this matter through the BBB.

   

  Thank you for your help.

   

  Sincerely,

  ******* ********

  **************

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ******* ********
  
  
  
  
   
  

  Customer Answer

  Date: 06/10/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID# ********* and have determined that my complaint has NOT been resolved because:
  

  
  

  I appreciate the company’s explanation, but I remain dissatisfied with their position.
  
  I understand that I agreed to the Terms and Conditions, but I canceled the reservation within 9 minutes of booking—well before the rental date and before any service was provided. When I attempted to reinstate the reservation minutes later, the company refused and told me the only option was to pay the full price again.
  
  Additionally, the one-click cancellation button on their website processed the cancellation immediately, with no confirmation screen or opportunity to review the terms again. This design is deceptive and predatory, especially since the booking had just been made and no service was rendered.
  
  I respectfully ask the BBB to continue assisting me in seeking a refund or credit for the full amount ($204.76) or to record this case as unresolved due to the business’s refusal to accommodate a fair resolution.
  
  Thank you for your continued assistance.

  
  
  Sincerely,
  
  
  
  ******* ********
  
  
  
   
  

  Business Response

  Date: 06/12/2025

  Dear *******,
  My name is ***** and I am part of the Community Relations team at EconomyBookings. Thank you for reaching out to us.
  I would like to take a moment to clarify the details of your reservation. Your booking was completed through our partner, Sixt, and as indicated during the reservation process, it was made under a non-refundable rate plan. This condition was presented clearly at the time of booking and confirmed in your documentation.
  Due to technical limitations with the provider’s system, once a booking of this type is canceled, it cannot be reinstated or modified. The cancellation policy associated with your reservation includes the following:
  “This reservation is non-refundable, non-transferable, and non-changeable, including in cases of COVID-19 or flight cancellation, even if it remains unused. No refund will be applied for unused rental days.”

  
  After a full review of your case, our Support Team has confirmed that the policy was applied correctly, and we regret to inform you that the refund request could not be approved. Even if the reservation was cancelled only 9 minutes after making a booking, this rental was non-refundable contract and it was mentioned on the website, no refund will be provided for this booking.
  We completely understand that this outcome may be disappointing, and we sincerely appreciate your understanding. Should you require any further assistance or clarification, please do not hesitate to get in touch.

  
  Warm regards,
  ****
  From your team @EconomyBookings

• Initial Complaint

  Date:06/02/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked a rental car through ************************** for pickup at ********************************* from May 2427, 2025. During the booking process, I purchased car rental insurance coverage through their platform for $40.97, clearly believing it would fully protect the rental as advertised.When I arrived at the local supplier (U-Save / Green Motion at *****************************), I was told they do not accept insurance purchased through EconomyBookings and that I would be required to buy their own coverage. I had no real choiceI'd already paid for the car, and I was effectively stranded unless I paid an extra $71.97 for their Collision Damage Waiver.This resulted in:- Paying twice for insurance;-Spending significantly more than the advertised price;-Being placed in a high-pressure situation caused by misleading sales practices.I contacted EconomyBookings afterward and asked for a refund for the $40.97, since their insurance was not usable. They refused. Their response ignored the fact that the product they sold did not work for the rental they booked on my behalf.This is both false advertising and unfair business practice:EconomyBookings sold insurance that was incompatible with the actual provider's requirements.Their platform presented the total price as including coverage, when in fact I was forced to pay significantly more to the supplier.They continue to sell this insurance without proper disclosure or warning.I am requesting a refund of $40.97 for the insurance I was unable to use. Ideally, I would also be reimbursed the $71.97 I was forced to pay under duress due to EconomyBookings misleading setup.EconomyBookings cannot be allowed to sell unusable products and then deny responsibility when customers are left with no options. This complaint is being filed to protect other travelers from falling into the same trap and to hold the company accountable for practices that appear both deceptive and unethical.

  Business Response

  Date: 06/02/2025

  Hello *******,
  My name is **** and I'm part of the Community Relations team at EconomyBookings. We sincerely regret any confusion or inconvenience regarding relating to your experience. We strive to provide clear information regarding additional services, during the booking process. It's important to verify with the rental company about their specific insurance requirements. It sounds frustrating, especially with the unexpected charges and delays. I understand that this situation fell short of your expectations.  Regarding our ''full coverage'' option there where mentioned following:

  ''Full Coverage covers bodywork, glass, tyres and other excess you have to pay, if your rental vehicle has been damaged.
  ?
  Full Coverage compensates the customer for the amount of the deductible/excess deducted by the car rental provider or charged by the insurance company in the event of damage or theft.
  ?
  The suppliers Collision Damage Waiver (CDW) may be included in your rental price. *** limits your liability for the car to the excess the amount of money the car rental company will charge you in the event that the rental car is damaged. Such items as windscreen, locks, tyres, undercarriage and key are not covered by the **** If you are held responsible to pay the excess, you pay it to the rental company.
  ?
  Full Coverage does not replace a Collision Damage Waiver (CDW). EconomyBookings shall not assume any responsibility if a CDW is not included in the rental price and the customer failed to provide valid proof of his/her own CDW as required by the car rental provider and mentioned in the confirmation voucher.''

  As well in the rental conditions of the car rental option you choose was clearly stated: 

  ''YOUR RENTAL EXCLUDES: Insurance (Collision Damage Waiver, Theft Protection, Third Party Liability)''

  Unfortunately we cannot remove and reimburse the charges for any purchased additional options when its past pick up time.

  If you believe additional context should be reviewed or have further questions, please do not hesitate to contact our Customer Support.
  
  Respectfully,
  From your team @ EconomyBookings
  ?

  
  

  Customer Answer

  Date: 06/02/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  I have reviewed the response made by the business and have determined that my complaint has NOT been resolved because the companys explanation confirms that they sold a coverage product that was unusable at the time of rental and failed to clearly disclose this limitation.
  Dear ****,
  Thank you for your response. Unfortunately, it does not address the central issue: you sold me a coverage product labeled Full Coverage that was unusable at the rental counter, and you failed to disclose this clearly at the time of purchase.
  Let me state plainly: I was sold a product represented as coverage, which could not be used to cover the car, nor satisfy the rental agencys requirements. This forced me to pay an additional $71.97 to the supplier (U-Save / Green Motion) for their own insurance in order to receive the car I had already reserved and partially paid for.
  Misleading Product Framing = ************************************************ **************** *our email retroactively reframes Full Coverage as a post-rental reimbursement service. However, at the time of purchase, it was marketed as active, protective coverage with no obvious warnings that it:
  Would not be accepted by the rental agency
  Could not fulfill the rental companys CDW requirement
  Would leave the customer financially exposed unless they paid again
  Selling Full Coverage without clearly stating that it is not valid for rental counter requirements is a textbook case of material misrepresentation, especially when the product is positioned during checkout as part of a seamless rental experience.
  Responsibility Lies With You Not the ***************************** **************** You state that its important to verify with the rental company regarding insurance requirements. But thats not how your platform is structured.
  I booked through you, not U-Save. You selected the supplier. You sold the insurance. You collected the payment. To shift blame to the customer is not only disingenuous it suggests you knowingly offload risk onto travelers without disclosing that your product is functionally void in many cases.
  This tactic may work on uninformed travelers, but its not going to work here.
  Legal Exposure and ******************************** **************** The sale of a product that is unusable as described without clear, unavoidable disclosure falls under false advertising and deceptive trade practices, which are governed by consumer protection laws in the **** and internationally.
  I am one customer, but if this is part of a broader pattern (and online reviews suggest it is), your company may be at risk of regulatory complaints. Im prepared to file with the ***, ** consumer protection agencies, and other watchdogs if this is not resolved. I will also notify my credit card company and dispute the charge as a service not rendered / deceptive transaction.
  Resolution ****************************************** **************** * request a full refund of $40.97 for the Full Coverage I was sold. This refund would close the matter.
  You sold a product that:
  Was not usable for the intended purpose
  Was not accepted by the supplier
  Was not clearly disclosed as incompatible
  Left me forced to pay again, under pressure, or forfeit the rental
  If this refund is not issued, I will proceed as outlined above. I suggest resolving this matter now and internally flagging the Full Coverage offering for review before further regulatory attention follows.
  

  
  Sincerely,
  
  ******* *******
  
  
  
  
   
  

  Business Response

  Date: 06/03/2025

  Dear *******,

  We regret any inconvenience or frustration you may have experienced at the rental desk. I would like to clarify that all details regarding our Full Coverage protection were presented transparently prior to confirming your booking. As shown in the attached screenshots, the rental you selected excluded Collision Damage Waiver (CDW), and our Full Coverage does not serve as a substitute for CDWit is a reimbursement-based protection.
  This distinction is particularly relevant for customers from *****************, as many rental providers do not include basic insurance by default. In contrast, European rentals often include minimum coverage in the base rate. These conditions are clearly outlined during the booking process.

  
  Please rest assured this was not a case of misleading information. The Terms and Conditions you accepted at the time of booking explain that if CDW is not included, it must be arranged directly with the rental provider. Additionally, as your pick-up time has passed, any added extra options fall under our non-refundable policy.
  

  That said, should you have been charged for any damages during your rental, you are fully eligible to file a claim under our Full Coverage plan for reimbursement. Our team remains available to support you through that process.
  Thank you for your understanding.

  
  Warm regards,
  ****

• Initial Complaint

  Date:05/29/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked a rental reservation for an SUV car in *******, for June 13th to june 21st, on the website, it shows that the total price is 44 canadian dollars, so I said this is a good deal thinking that there is a big summer promo, but it did managed to take screen shots, in case it's a scam. Eventually, it was, when i entered my credit card informations, and hit, book, I ended up charged 460$, instead of 44$.I took to time to call the customer service at ************, I explained to the agent what I saw on the website (on 2 different browsers), after a period of hold he came back to say, the website is not showing the right price. I requested to escalate and speak with a higher level, to get my concern addressed, he refused, and sent me a link about cancellation, when he said I am sending you the way to reach a manager.I would like to the price I was supposed to get witch is 44$

  Customer Answer

  Date: 05/29/2025

  Better Business Bureau:
  I had to cancel the booking
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  **************** ********
  
  
  
   
  
  

• Initial Complaint

  Date:05/29/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 30, 2025, I booked an **** car rental thru Economy Bookings. I paid in full in the amount of $461.98. (Booking *********) I was to pick up the rental at the ************, ********** on May 2. When I went to ****, they had nothing in their system stating that I paid in full, even though I had a rental voucher showing full payment. I called Economy Bookings and talked to *********. She confirmed to **** my payment of $461.98. But because **** had nothing in their system, they said I would have to pay for another rental. I was unable to do this so I made other arrangements. On 5/03, I sent in a claim to Economy Bookings for the $461.98, which they acknowledged. Ive emailed them numerous times only to be told the claim was still pending. I called today, and was told that I no showed for the rental so they closed the claim. This could not be further from the truth. Please help!

  Business Response

  Date: 05/30/2025

  Dear *******, 

   

  Thank you for contacting ************************** and sorry for a delayed response. 

  We are sorry for the inconvenience that this situation has caused you. We once again sent a reminder about your case to the supplier and will update you at the earliest convenience. 

  Thank you for your understanding.  

  Kind regards, 

  Post Rental Support Team 

   

   

   

  Customer Answer

  Date: 05/30/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]   Economy Bookings sends me this message every time I email them.  They have not addressed this in any way.  I do not accept this.  

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ******* *******
  
  
  
  
   
  

  Customer Answer

  Date: 06/05/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   I called Avis customer service in ************ on 06/03.  I talked to ****** and told him the situation.  He made a note of it in the computer and said when Economy Bookings contacts them, they will let them know that the rental voucher was not accepted by ****.

  Also, if you listen to your recordings of when I spoke to ********* from Economy Bookings on May 2nd, you will note that ********* wrote in her notes that the rental voucher was not accepted by ****.

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ******* *******
  
  
  
  
   
  

  Business Response

  Date: 06/06/2025

  Dear *******,

  According to the information which we have, your conversation with a call center operator were around 8 hours past pick up time, we assuming the reservation were automatically cancelled by the car rental company, that is why they did not find your booking in the system. We sincerely apologize, but we cannot guarantee that the car rental company will hold a car for you, such company as **** usually cancel rentals automatically, when a customer is late more than ~1h. As well the boarding pass which u shared with us states that your departure was at 4:20pm same date as pick up time, but the rental starts at 02.05.2025 10:00. You was late **** that is why reservation considers as a No-Show. We sincerely regret the inconvenience caused by circumstances affecting your travel plans. Am sorry but resolution was already provided this booking is non refundable all the conditions were already described to you. If you believe there are specific circumstances that should be reviewed, we kindly invite you to contact our Customer Support Team once again.

  Respectfully,
  **** **** **** * ***************