Business ProfileforCountryMax Stores

On April 10th I purchased over $140 worth of an aquarium starter kit and supplies at the Seneca Falls Country Max store. On April 13th I purchased over $100 worth of tropical fish including a $19.99 Crayfish. During the selection of the fish the store clerk did not inform me of any incompatibility issues with any of the fish selected. On April 14th we noticed that one of the red tail sharks was dead, 2 barbs and 1 swordtail were also dead. We went to purchase additional fish at another store where they advised me that a new tank should not be stocked with any fish for several weeks and that the Crayfish is aggressive and attacking the other fish. I then removed the Crayfish from the tank and went to return it. The store clerk (different from the first clerk) took the fish and returned it to the tank in which it was removed. At that time, she stated that they do not usually refund the return of healthy fish and that a sign usually is hung in the area stating that, however she could not locate the sign. Additionally, she pointed out the tags on the tank highlight whether the fish are aggressive or not. I didn't notice this at the time of the purchase and was not informed of this by the clerk who helped retrieve the fish on the 13th. It is now obvious that this store clerk was not properly trained in the tropical fish department. After the Crayfish was returned to the tank the clerk asked if I would like to talk to the manager on duty and I agreed. The manager stated that her District Manager does not allow refunds when returning healthy fish. I then made the comment that if I had killed the Crayfish that I would then be entitled to a refund upon which she nodded in agreement. The store now has the Crayfish and can resale it again for $19.99 doubling the original price. I do several hundred of business at this store every year and want a refund for the Crayfish. I'm not even requesting a refund for the 4 dead fish.