Complaints

This profile includes complaints for HeartStart Training's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  HeartStart Training

  131 E Merrick Rd Valley Stream, NY 11580-5900

• 

  HeartStart Training

  981 Morris Park Ave Apt 2 Bronx, NY 10462-3766

• 

  HeartStart Training

  8551 Eliot Ave Rego Park, NY 11374-2760

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  HeartStart Training

  75 Maiden Ln Rm 408 New York, NY 10038-4637

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/02/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an online book with this company and the link to claim the book was not received. I called the company and they claim there was a problem with hotmail customers. They can see my book but I cant because its not claimed. They told me to create another email. I then called ebooks with the AHA who notified me no book was listed under my email or purchased and I shouldnt have to create another email. To me this company is keeping the money for the ebooks ( which is overpriced to begin with) and not actually sending out or purchasing the ebook.

  Business Response

  Date: 10/28/2025

  On the day of the class the student came in and was advised that a current 2020 version of the **** providers manual was mandatory for sitting in a class per AHA Policies as well as a current *** Provider card. She first stated that she had previously taken a class with us and it should be in our records. The instructor advised her that she had not taken an **** class her before and she had only taken a BLS and PALs class here previously(See attached file). She then stated that maybe she had taken it with her job and upon investigation of her emails she confirmed that she had in fact taken it with her job but it was a physical book but she had left it at home. She them proceeded to state she wasn't aware she needed to bring it and then agued for 30 mins with instructor as well as the owner over the phone. She was then advised if she refused to pay she wouldn't be able to sit through the class and finally agreed to purchase one and to be charged the $65. In an attempt to try and get a refund she is claiming she never received the email to claim this book. Multiple attempts were made over the phone and through email to try and resolve the matter(see attached file). If student cant receive the book cause sometimes the email provider blocks the mail you have to provide an alternate email. As you can see in our response via email student refused to provide alternate email saying she just simple wont do it. This is an attempt to try and receive a refund clearly because if she goes through the steps of claiming this book it will appear in her book shelf on the website **************** and this will be a clear admission that the purchase was valid. Feel free to reach out to us with any further questions if video confirmation of all this is required(Incident was captured thru Nest App) ************ 

  Customer Answer

  Date: 10/29/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  **** ********
  
  
  
   
  
  

• Initial Complaint

  Date:08/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 13th 2025, I purchased a *** for healthcare providers renewal course from Heartstart Training. I currently hold a valid, non-expired *** certification through the ******************. At the time of registration it was not communicated that ****************** certificates were invalid and would not be accepted for the renewal course. When I arrived for my scheduled course, I presented my valid *** ******** certificate. The staff member at the front desk informed me that I would need to pay an additional $20 fee because my certificate was not issue by the ***. I was not offered any alternatives or clarification. The interaction felt dismissive and unprofessional. When I declined to pay the extra fee, I was told that I could not receive a refund, despite having just purchase the course the previous day. I need this certification asap so I will be going somewhere else.

  Business Response

  Date: 08/26/2025

  Morning,

  On our website on our calendar page we have it posted what are you requirements. Also when you click on *** Renewal class it also lets you know that a valid *** card is required. 

  Those screenshots are provided in attachments

  MY name is ***** ******** owner of ********** ,the instructor for *** class of above student,upon arrival all students are advise to produce a current ***  card and current E-book 2020 G ,she was shown on  website as well she stated that her card was valid , refused to take class and walked ,was advised of our no refund policy