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Business Profile

Storage Units

L & L Self Storage

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Storage Units.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/27/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We have been renting a self-storage unit at L&L Storage since July 2024. We are now trying to get in touch with the company to make arrangements to pick up our belongings and close our account. But no one answers the phone (it rings then immediately disconnects), no one responds to emails, and no one responds to the "Contact us" form on their website. Recent reviews on ****** Maps indicate that others are having the same trouble in the past year. We need the company to contact us so that we can make these arrangements and ensure that our belongings are safe.

  • Initial Complaint

    Date:06/11/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have tried to pay my bill of $70 for the month of June 2025 for unit #*****. The automated service disconnects after 2 or 3 rings, kiosk glass broke, no one ever in office. Gate to units always opened, driveway full of potholes, grass & weeds grown in front of all units. I have left a message on I think was web site, for them to call me ASAP. It almost seems like they have abandoned the whole place. I just want to pay my bill without a late fee!!!!!!! After the 10th of the month. Thank you. This is bad business.

  • Initial Complaint

    Date:03/14/2025

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was a previous student of ***** ********** and during the summer of 2024 I decided to rent with L & L Self Storage and in December of 2024 I reached out to try and remove my items from the unit. I received no response from the manager and it is currently March and I am still paying for the unit monthly but I have no access to my items or the unit. I have reached out a total of over 15 plus times and have yet to get an answer or call back. I am deeply frustrated and financially this is draining me but I cannot stop paying in fear these people will either sell or remove my stuff.

L & L Self Storage is NOT a BBB Accredited Business.

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When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

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