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Business Profile

Computer Services

Wizkid Computers

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Services.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/29/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I dropped off my ***** watch off to get the battery replaced in October 2023, I was told a week after dropping it off that they were waiting on parts. I know that the family has a few deaths in december and the holidays i waited until Jan 2024 to get back in touch to get my watch. I called around the second week in January 2024 got no answer waited another week still nothing back from them. Sent texts with no reply. in Feb 2024 I reached out again to get my watch at this point thought ill just get a brand new one and call it a loss on my end. I went to the shop they said they needed to put it back together come back the following week. Went back the following week was told that "they cant find my watch they would continue to look for it and give me a call when they found it" Wen back the next week after they said that they had to break the screen and that the repairs would be more than the watch is worth but they cant find it. Went there 2/28/2024 to get the watch as planned they "gave up on finding it and that they would try to look again and if they couldnt find it they would refund me 30$ because thats what the watch is worth.

    Business Response

    Date: 03/22/2024

    BBB spoke to Juan at the business and the following was relayed:

    We did try to remove the battery for the customer and it is very small to work with and the screen did break. We offered to either buy her a new one or give her $130 to buy a new one. She took the money. If she needs help to find a watch if she has not already, she can contact us and we will help her. 

  • Initial Complaint

    Date:11/15/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Our *** has been held at the repair shop without any contact since 10/31.

    Business Response

    Date: 11/30/2023

    BBB spoke to Juan at the business and the following was relayed: We were closed for 3 days due to a family emergency, this was a misunderstanding. This has been taking care of and the customer has received back their ***. 

    Customer Answer

    Date: 11/30/2023

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  Regards,  ****** *******

Wizkid Computers is NOT a BBB Accredited Business.

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