Complaints

This profile includes complaints for Glendale Communities's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Glendale Communities

  2040 Military Rd Tonawanda, NY 14150

• 

  Glendale Communities

  886 Englewood Ave Tonawanda, NY 14223-2333

• 

  Glendale Communities

  677 W Ferry St. Buffalo, NY 14222

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 26, 2024, my husband emailed our landlord Christina to report that the LED kitchen light went out — a bulb we cannot replace ourselves. Despite calling and emailing for months, we cooked in a dim kitchen until May 2025, when a repairman finally fixed it. This delay is unacceptable. We are expected to pay rent on time, and basic repairs should not take 3–6 months.
  
  We also had an incident where workers showed up unexpectedly for yard cleanup. I later discovered my compost bin was missing. When I asked Christina, she suggested my neighbor might have stolen it — which felt insulting. It's clearly not a coincidence the bin disappeared the same day her hired crew arrived.
  
  Worse, we discovered two safety hazards in our home, including an unsealed hot water tank that could have exploded. We only learned this after an Erie County inspector visited following my complaint.
  
  We have two second-grade boys living here, and they've had to endure all of this. It’s unacceptable and concerning.
  
  
  
  I want any repairs needed done timely and I want to be reimbursed for the property stolen from me. Also, she had a roof repair done without telling any of the residents and our unit last year. And if you ask the neighbor that actually lives next door. They just replaced her roof and she was screaming because she has children as well and they never told her and she was woken out of her sleep. I thought it was part of the law that when you have any repair people coming like that for major repairs that you have to let your tenants know ahead of time. You can't just show up with the whole roofing crew and do that.
  
  When this happened to me I was a hybrid worker which I still am and that was an extremely difficult situation to work through and it was totally unexpected. Had I been given notice I would have arranged my schedule to work in office instead of dealing with the roof repairs.

  Business Response

  Date: 06/16/2025

  
  My name is ***** *****, and I am the Assistant Regional Manager for the Tonawanda Properties, *** ********* *** * ***** 
  I am writing to you in response to complaint #******** that Ms. ***** ****** filed with your office against Glendale Communities. 
  Our Property Manager, Ms. S******* was out of the office during the holidays (Dec 2024) when Mr. ****** sent an email regarding the kitchen light bulb. Ms. S****** had an auto response stating that she would be out of the office and that any questions or concerns should be redirected to the main office line. No record of the work order being submitted through the 
  office or online. 
  On 5/15/25 the office received a call from the residents stating that their kitchen light was not working. We sent a maintenance technician over on the same day to change the light bulb. The resident then submitted an online service request because their kitchen sink sprayer was not working. The same tech went back and replaced the kitchen sink sprayer. The residents have lived in their unit since 2023. They have submitted service requests online and have called them in to our main office line. 
  Attached please find the email from the ECDOH inspector stating that the plumbing issues were addressed and the file had been closed. 
  We had multiple roofs replaced at the property. All residents were given proper notice. The work was done by an outside contractor. The contractors move on to the next roof after they finish the one that they were currently working on. 
  During August 2024 email exchanges, Ms. S****** suggested that the previous resident may have accidentally taken the compost container. The backyards at the complex butt up to other 
  Glendale Development, LLC 
  2040 Military Rd. Tonawanda, NY 14150 
  residents' yards. They are not fenced in. It could be possible that something walking through 
  the yards may have taken the container. As a courtesy, we gave a $75 concession on the ******'s rental account for the missing compost container. 
  Feel free to contact our office with any further questions you may have. 
  Best Regards, 
  ***** ***** 
  Assistant Regional Manager 
  Glendale Communities 
  On behalf of Tonawanda Properties 
  Glendale Development, LLC 
  2040 Military Rd. Tonawanda, NY 14150 
  2040 Military Road Tonawanda, NY 14150 Office: (716)551-0460 
  Taysha E**** ****** 
  

  Customer Answer

  Date: 06/19/2025

  At this time, I am requesting a mutual termination of our lease, effective the same date as the 30-day eviction notice we received. In addition, I am requesting that our **rent be abated or reduced at an agreeable rate** for the final month due to multiple unresolved habitability issues that have seriously impacted our health, safety, and quality of life.Over the course of nearly three years as tenants, we have dealt with a pattern of repeated and unresolved maintenance problems, including:* **Severe plumbing issues**, including **sewage backing up into our bathtub and toilet**, rendering both unusable for two full days. During that time, neither I, my husband, nor our two children were able to bathe or use the restroom in our home. * **Recurrent toilet flooding**, with no permanent solution provided. The on-site maintenance staff have admitted their repairs are not long-term fixes, and the issue continues to resurface. * **Multiple repairs performed poorly**, requiring two to three follow-up visits each because the initial work was incomplete or ineffective. * **A hot water tank that was improperly installed and not sealed**, creating a **serious safety hazard**.An unsealed or improperly installed hot water tank—especially one powered by gas—poses life-threatening risks, including:* **Carbon monoxide poisoning**: A faulty seal can allow deadly carbon monoxide to leak into the home. This colorless, odorless gas can cause symptoms like dizziness, headaches, nausea, confusion, and in severe cases, can lead to unconsciousness or death. * **Gas leaks**: Unsealed connections can release natural gas into the air, creating **fire or explosion hazards**, particularly in enclosed spaces like apartments. Even a small leak can escalate into a catastrophic event. * **Violation of building and health codes**: Proper installation and ventilation of gas-powered appliances is required by state and local codes. The failure to ensure this basic safety measure reflects a disregard for tenant safety and legal compliance.This situation placed me, my husband, and our two young children in direct danger—a fact that was confirmed when we had to involve the Erie County Department of Health. Their inspection resulted in a mandate for Glendale Communities to immediately correct the issue. No tenant should be forced to live in fear that their home could make them sick—or worse—due to neglectful property management. Glendale would have let that continue and who knows what health issues we could have faced if we did not take the initiative to have this checked out.Other long-term issues we’ve experienced during our tenancy include broken gutters, a leaking roof, damaged mailboxes, and unresolved plumbing issues in both the kitchen and bathroom. However, the most egregious and unacceptable failure was the unsealed hot water tank, which endangered our family’s health and required government intervention.Given the severity and ongoing nature of these issues, I believe a **mutual lease termination based on the 30-day eviction notice, along with rent abatement, is more than fair. We have been patient, consistent tenants for nearly three years, and paid every single fee we've ever incurred, despite persistent property maintenance failures. We are now simply requesting a safe and respectful resolution.Sincerely,****** ****** 

• Initial Complaint

  Date:12/18/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Nottingham Apartments agreed to let me leave the premises one month early based on the rapid mold growth, which was affecting the health of me and my cats. I informed them of this and they ignored the issue. I have the recorded conversation of me informing management in January and February 2024, while the employee berated me. The leaks on my ceiling were growing mold, mold was growing on my personal belongings that I had to throw out, and mold was growing in the bathroom because there was no ventilation anywhere in the apartment. After I moved out, they ignored me for months as I asked for my security deposit back, and then finally got back to me demanding that I pay them for my last month of rent, even though they agreed to the arrangement, which I also have on audio recording. I replied to them that I would not pay because I had documentation of the mold, the new agreement, the inaction to fix my apartment, the hostile and appropriate treatment, and other things. I told them I expected my security deposit back in full. They never responded to me, seven weeks later. The emotional and physical turmoil of living at this apartment is worth much more than my security deposit, but I left the place cleaner than I found it and it’s the least that I deserve.

  Business Response

  Date: 01/14/2025

  Hello Ms. *****,

  We appreciate your concerns. Per the attachment, we can confirm the last day of your lease was August 31, 2024. however, you vacated August 5, 2024, without paying your August rent. We understand that you had been under the presumption your apartment was allegedly contained mold, but this allegation had not been proven hence why you feel you should not be responsible for august rent, By law we have a contractual agreement and are abiding by the terms of the lease. We ask that you review those terms for you convenance. If you would have paid your august rent, you would have received your security deposit. please note we also waived some cleaning and paint charges as the apartment had not been left the way you moved in. We apologize for the delay in response and hope that you continue to have a great day. 

   

  Wishing you the best in your endeavors, 

• Initial Complaint

  Date:07/18/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved into century oaks apartments on 5/9/24
  Since 6/7/24 I have been in an apartment with ouT AC in degrees sometimes over 96 My apartment is 80 with the 1 portable AC unit i was provided for a 2bedroom apartment. I have sent multiple emails regarding the issue. I went into the office on 7/9 to again speak about no one coming to my apartment since 6/21 to look at my ac unit and was told in the middle of my sentence that someone will be to look at it tomorrow 7/10. It is now 7/18 and no one has been to my apartment and no one has provided me with an update!

  Business Response

  Date: 08/15/2024

  They are currently working on this replacement.  We have made concessions to the tenant for the inconvenience.

  Customer Answer

  Date: 08/20/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  Maintenance was here Thursday and Friday. I have not heard anything since and my AC still has not been repaired. The onetime concessions I was provided does not compare to how much my light bill is constantly having to run the portable AC for 3 months straight. I would like a personal update on what is going on the when it will be repaired instead of being in the dark and not having any contact from the office manager! 
  
  Regards,
  ******* ******
  

  Customer Answer

  Date: 09/11/2024

  The consumer notified BBB that the air conditioning was fixed on 8/29/24.

• Initial Complaint

  Date:07/09/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Filed multiple maintenance requests to fix an electrical outlet that has no power, I have called multiple times and left voicemails and sent multiple emails over the past month without any response. Any maintenance requests have been immediately closed without any service. The property manager was also aware of this issue when the lease was signed and makes no attempts to contact us with updates.

  Business Response

  Date: 07/18/2024

  To Whom It May Concern:My name is Maria C****, and I am the Assistant Regional Manager for the Tonawanda Properties, 501 Claremont Ave S unit.I am writing to you in response to complaint #******** that Mr. ********* filed with your office against Glendale Communities.Mr. ********* was added to the current lease on 6/21/2024. The Head of Household has lived in this unit since 08/2023.We received a service request, after business hours, on 6/27/2024. Mr. ********* was trying to hook up his electric dryer. On 7/3/2024 staff confirmed that Mr. ********* had an electric clothes dryer. Our units have gas hook ups. We informed Mr. ********* that a licensed electrician would have to do the conversion, which was completed on July 11, 2024. This was the first available date the electrician had.Feel free to contact our office with any further questions you may have.Best Regards,Maria C****Assistant Regional Manager Glendale Communities On behalf of Tonawanda Properties   

  Customer Answer

  Date: 07/18/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  **** *********
  
  
  
  
  
  
  
  
  

• Initial Complaint

  Date:03/17/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  As of 6/16 I was approved for a rental lease with the company. I was not provided my lease until August, despite the company pushing me to pay prior to pay a down payment before receiving a lease. Security deposit of $995 was made 6/28 via cashier's check at request of the business. Upon inspection of the property 8/8, there were many problems with cleanliness, basic upkeep, and safety issues to be corrected. The lease was signed and rent payment addition $995 made 8/11 also via cashier's check. The evening of 8/15-8/16 the unit was completely flooded and I had to vacate. An insurance claim was made for damages and the original security deposit $995 refunded. I terminated the lease due to uninhabitability in accordance with the lease itself. The company has now requested a credit of $1020 despite not living in the location for even a full week and extreme damage to my personal belongings as well as personal distress due to the company.

  Business Response

  Date: 04/02/2024

  The tenant stated: "An insurance claim was made for damages and the original security deposit $995 was refunded." Her rental account has a 0 balance. She does not have a credit of $1020.00 or a balance of $1020.00. I do not understand why she is asking for a billing adjustment of $995.00. 

  Customer Answer

  Date: 04/03/2024

  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. 
  
  My credit account is being hit by the business. The attached screenshot shows the $1020 open balance. The business refuses to answer any calls, texts, or emails.  
  
  Regards, 
  
  ****** **********

  Business Response

  Date: 04/04/2024

  I have attached a statement of your account. You have a 0 balance. You do not owe $1020.00.

• Initial Complaint

  Date:01/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When checking my credit score to apply for a new apartment on 1/10/2024, my ******* score showed a false derogatory mark in collections from this company (**** ******** ******************** ******* **********, Williamsville NY) reported on 11/21/2023. For this reason, my credit dropped over 60 points within the last month. I currently have no credit collections accounts as I recently filed bankruptcy and was granted full discharge/no liability. I have never lived in any apartment affiliated with the name ********** Village or have I don't business with any apartments affiliated with the name. I called ********** ******* ********** and spoke with the property manager, Olya T********* (###-###-####), she verified that the property never had any accounts listed with my name on it or any balances owed. I then called **** ******** ********* (###-###-####) and spoke with an agent named Ms. G***** who I provided my first and last name (and maiden name) along with the last four of my social security number too, and she confirmed on a recorded call that there are no records of a past due account with the company. The agent did confirm that they are affiliated/do business with ********** ******* **********. Ms. G***** suggested I dispute the collection account with ******* and stated she could not give me anything in writing stating an account with my information is not available in their system/never existed. This is illegal to fraudulently place collection accounts on innocent people. I don't understand how this could happen without the company never having a social security number, ID verification, signature or anything else from me. I would like ********** Village/**** ******** ********* to write to ******* and myself, removing this negative remark that is negatively affecting my credit score and is false.

  Business Response

  Date: 01/16/2024

  To
  whom it may concern,
  Mrs. ****** reached out to our office on 1/9/2024, She didn’t
  have an apartment number so our office staff couldn’t assist her at that time.
  When Mrs.****** called on 1/10/2024 around 8:30am, I, Olya
  T*********< answered the call, I was trying to get as much information, so we can actually assist, I was asked to send
  an email to Mrs. ******, so her attorney can
  send me all the paperwork reflecting any collection charges, as we couldn’t locate
  her in our system. I explained the office staff has changed, that’s why we
  needed more information.
  I also explained to Mrs. ******,
  that we need some type of paperwork/proof, so we can ask **** ******** ********* to research why her information was pulled and/or to remove the
  charges from her credit history.
  As of today, no emails were received from Mrs. ****** or her attorney.
  
  Please let me know if you have any other questions.
  Thank you.
  
  
  Olya
  T*********
  Assistant Regional Manager
  Email: ot*********@glendaledev.com
  Phone: 716-668-1636
  Fax:716-608-1444

• Initial Complaint

  Date:12/20/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Fri, Dec 1, 2023 I presented to the rental office at Grand Summit Apartments on 601 Friendway Rd, Greensboro, NC 27410 and spoke with, Patty P*******. At that time I was informed ******* ****** was no longer employed with your company, and ******* ****** did not process my information to return my rental deposit. During that conversation, I was verbally informed that, Patty P*******, would process the return of my rental deposit on December 4, 2023. I was informed that the corporate office is located in New York, and that it would take at least two weeks for me to receive the check in the mail. I am sure you can understand how frustrating and disappointing it is that when I returned to Grand Summit Apartments today, Wed, Dec 20, 2023, I was informed by, Patty P*******, that my account has not been processed.
  
  I entered into a contractual agreement on October 17, 2022 with ******* *** LLC. This contract explicitly states in paragraph 4 that "unless modified by addenda, the total security deposit at the time of execution of this Lease Contract for all residents in the apartment is $500.00." Paragraph 48 of the signed lease contract states that "you are required to provide us written notice of your forwarding address, on or before termination of this Lease contract." Paragraph 48 of the Lease contract further states "if we can determine the full extent of our deductions from your security deposit, we'll mail you, to the forwarding address you provide, your security deposit refund (less lawful deductions) and an itemized accounting of any deductions no later than 30 days after termination of you tenancy under this Lease Contract and delivery of possession by you, unless statutes provide otherwise." Today, December 20, 2023 marks 50 days after the termination of my tenancy. To date I have not received an addenda notifying me of any changes to the contract, an itemized accounting of deductions, or my rental deposit.

  Business Response

  Date: 01/08/2024

  Hello. Attached please find the response to Ms. *********'s complaint. Thank you. Glendale Communities

• Initial Complaint

  Date:12/05/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They won't give me my security deposit back and they are charging me back rent when I already let them know that I wouldn't be renewing my lease. They charged me extra fees for no reason and they can't provide any proof. They sent me to collections and fail to call me back with the info I request.

  Business Response

  Date: 12/18/2023

  Hello. Attached please find our response to Mr. ******** complaint & supporting documents. Thank you, Maria 

• Initial Complaint

  Date:12/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Twice we put in a service request since 9/11/23 to put a door on the one room. I even emailed the landlord, called and left a voicemail, and still haven't gotten any response. Then, on wednesday 11/29/23, our tub backed up. They said they would fix it in the morning, never came. I called, still no answer.

  Business Response

  Date: 12/13/2023

  My name is Maria C****, and I am the Assistant Regional
  Manager for the Tonawanda Properties, *** ********* Ave. ***** Unit. I am writing to you in response to complaint #******** that
  Ms. **** filed with your office against Glendale Communities. A new door to Ms. ****’s 2nd bedroom was installed.
  Please see the attached photos. Please feel free to contact our office with any further
  questions you may have. Best Regards, Maria C**** Assistant Regional Manager Glendale Communities On behalf of Tonawanda
  Properties  

• Initial Complaint

  Date:09/14/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Property Manager ****** sent me a letter saying she wants me out it has the word ******** in the letter. Now she is asking me for rent or quit. She refuses to reimburse me fees she has charged me and continues to send me harrassing emails and letters regarding past due rent and unwarranted fees. She also went up on the rent $100 in 2022 and refused to sign a new lease, she has retaliated against me because I asked for repairs and I had to call the city on her in order to get repairs donne. Now there are repairs that she refuses to fix then and now. I want to transfer to one of Glendale's other developments and am not sure if that is possible. The deadine she gave me is 9/30 at which time if I am not out of the unit she threatened to take me to court.

  Business Response

  Date: 09/15/2023

  Good afternoon,  Thank you for your email, All requested were completed in the timely manner, some were delayed as Mrs. ***** was not available to let our maintenance team in and/or would not allow them to enter. We have a record of every work order. If needed. One of the reasons for a non-renewal is that Mrs. ***** calls and harasses our office, we spoke with Mrs. ***** multiple times, and she is always screaming profanities the entire time (I was in the office and can confirm
  that), there was no way for us to help Mrs. *****.  I don’t think any person
  deserves to be treated like she treats our office staff.   I spoke with Mrs. ***** in October and November of 2022, when ******** was
  off, I was trying to set up time for all the repairs that were requested,
  never heard back, until she sent an email to ******** with the date of 12/18(which was Sunday) then 12/27, which our maintenance team wouldn’t be able to
  complete as we had major snowstorm, and unfortunately clearing sidewalks/snow
  removal comes first.  Regarding charges, currently Mrs. ***** is being charged for month rent and Pet fee (2 cats), there are no other charges at this time. We can upload the proof if needed.   Please let us know if there are any questions/concerns or any proof needed. Thank you  Have a great day  Olya T********* Assistant Regional Manager   

  Customer Answer

  Date: 09/19/2023

  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.    this alleged incident they are claiming happened a year ago, my lease was not renewed in 2022.  It was in retaliation of me asking for repairs after she went up on my rent $100 and I had to call the city on her to get repairs. She sent me a letter saying she wants me out by 9/30/2023, that was a year ago.  Why aren't they renewing my lease in 2023? and why are you asking me to leave and then demading rent.  She never demanded rent before on the 2 times I was late.  What about the fees she refused to credit me for that I paid.  What about the retaliation.   That office is known for their illegal acts having the cops come around on a Sunday and knocking on doors, illegally entering premises when no one is home.  Harrassing tenants.   
  
  
  
  Regards,
  
  ****** *****