Reviews

This profile includes reviews for Frank's Basement Systems's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Frank's Basement Systems

  2080 Military Rd. Tonawanda, NY 14150

  
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  Frank's Basement Systems

  90 Pearce Ave Tonawanda, NY 14150-6711

  

Review Details

• Review fromKatherine D

  Date: 11/26/2023

  1 star
  Paid $17,000 for trash work. My washer and dryer are more than a foot off the wall because of the 60-110 degree angle around the whole perimeter of my basement. After asking why I still had water coming up and cracks everywhere, they came and botched a different concrete to "fix" it. Woman beware Frank's will patronize and mansplain their crap work and refuse to fix it and then tell you they're going to charge you $125 visit to assess the problems. Worst company ever. Do not make the same mistake I did.

• Review fromRosaMaria D

  Date: 11/17/2023

  5 stars
  I can't tell you how helpful and honest Ray and Jamie from Frank's were regarding a vertical crack in my basement. Everything they advised and did were thoroughly explained, with a fair price for the work. They did a beautiful job and it was scheduled promptly. Will use them again if I ever need work done.

• Review fromMatt R.

  Date: 02/10/2023

  1 star
  back in around november '22 franks encapsulated my crawl space and installed a sump pump system. $10k for that and then i upgraded to their insulation, dehumidifer and added battery backup sumps to my main and crawlspace for a total of about $15k. I was told they would grade it to move the water to the sump pump. However, the crawl space still gets water (cant stop that) but it just fills up under the mat and just sits there. does not get directed to the sump. essentially the only water the sump will discharge is whatever the dehumidifier puts in it. about a month later, crawl sump was continuously running (filled up with water from dehumidifier) for days before i noticed. also found the discharge pipe was not glued together and just came apart. they came out and fixed the pump (stuck valve or something on the pump) and claimed to fix the discharge pipe. well, last night 02/23, i happen to notice water all on top of the matting down there, had to crawl through the water to find out the discharge pipe was never fixed and had come apart again. nothing is pitched towards the sump pump, so whatever water, from a broken plumbing pipe or disconnected discharge pipe, will never make it to the crock to set off the water alarm that it is equipped with to notify me of such a problem. i will be fixing the discharge myself, and i am sorry i chose this company. i called to voice my complaint, they stated someone would call me back, but its been hours and nothing, which is fine with me as i do not want them back in my house anyway. i am really no better now then i was before the project. i spent $15k to make it look pretty i guess. please everyone, do your homework and pricier doesn't always mean the best work!
  

  Frank's Basement Systems

  Date: 02/14/2023

  Ownership has reached out To Mr. ***** today and began a conversation to see what we could do for him. It is our intention to make sure we do everything we can.