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Business Profile

Wine Storage

WineRacks.com
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for WineRacks.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

WineRacks.com has 2 locations, listed below.

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    • WineRacks.com

      819 Route 32 Tillson, NY 12486-1724

      BBB accredited business seal

    • WineRacks.com

      PO Box 67 High Falls, NY 12440-0067

      BBB accredited business seal

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/24/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a custom wine rack. The design drawing I was provided and paid for is not what was delivered. After pointing out the mistake to them, I was told I could buy the missing racks even though these were the racks I originally believed I had purchased.

      Business Response

      Date: 11/18/2022

      We spoke to the customer, sent him a new rack as per his request and he was satisfied.

    • Initial Complaint

      Date:06/27/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Invoice #*********. Order #*********. Order date 02-22-2022. I ordered partially assembled wine racks costing $12,592.32. The bill of lading #********* showed three items picked up and I received the three items which were a pallet 740 lbs with 18 boxes on it, and two separate boxes which weighed 58lbs. and 73 lbs. When I finished unboxing, assembling, and placed the wine racks I realized one item, part of the order and paid for, a 4 foot wide unit ( 4FT-COMBO1-M-UN) was missing. ********* denied that the shipment was not complete and suggested the shipper was at fault. They also said they had no responsibility because I discovered the error just past 30 days from delivery. So I have a $2,095.86 loss, a 4ft gap in my project which I can not complete, and have no recourse.?. WineRacks is negligent, unconcerned, and unethical. WineRacks does not deserve good standing with BBB. I have all invoices and paper records and can send, but I could not download to this form.

      Business Response

      Date: 10/21/2022

      I hope all is well! The customer in question contacted us on 6/20 about an order he received on 4/19. We pulled our packing list which we prepare for every shipment and it reflects that we shipped all the items in question.

      The customer wrongly believed our bill of lading is itemized which proves the racks were not in the shipment but the bill of lading merely mentions the contents of the delivery as far as how they were packaged.
      The customer did express having issues with his T-Force delivery but did not say anything about that or mention possible missing racks until sixty days after receiving them.
      As per our policy on our website, " Please open and inspect your purchases immediately upon receipt. ************* and our suppliers will not be responsible for damaged or missing product reported more than 30 Days after ship date."

      The customer also filled a chargeback with PayPal which ruled in our favor. Please see the attached
      Let me know if you need anything else from me. Thank you!
      -- ******* ************* ************

    WineRacks.com is BBB Accredited.

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