Customer Reviewsfor1 800 Wheelchair.com

Typically, powered chairs should last at least five years.I ordered the 'new' Hybrid wheelchair.Shortly after arrival, it had a number of issues where the ordered battery didn't arrive, a motor burnt out within the first use, and the initial sent battery began expanding.The company sent a replacement motor and battery and after several months the correct, extended battery.The entire unit is dead within a year and a half - we aren't even sure why. We try and connect with technicians and like last time, it's a game of cat-and-mouse. They call strictly on times we specify are work hours, and don't call back when followed up on, or are conveniently unavailable at all times. It's not worth the hassle.The wheelchair battery does not last as long as advertised. The extended battery lasts as long as the original. The chair is strictly suitable for INDOOR USE, where the advertising shows it clearly in use outdoors, it cannot handle more than a 1/2" incline (actually, it cannot handle more than 1/4") to add to that, it doesn't even have more than a few years' lifetime occasional use. We're talking biweekly grocery store trips. Not even 100 hours worth of use. Even with the chair being carefully transported/stored in home in a dry, clean and room temperature environment.Much of it's products appear to be drop-shipped. I found the exact device and it's actual manufacturer which was not, as advertised, the USA.Do not, under any circumstances, purchase an item from this company if you care about the person you're purchasing for. You're investing in disappointment. I will be following/finding all review sites I can to warn others. Avoid this company at ALL costs!

We will have someone reach out to you within 24 hours to resolve the issue

The company offered to sell me another wheelchair after the technician AND the contact person offering compensation or replacement, here is the email ********************* (1800wheelchair)Jun 3, 2022, 11:29 EDT Hi thank you for your patience as we worked on some options for you. We appreciate the issues you've had with the Model H in the ******** climate and geographical issues and believe a different powered wheelchair may suit you and family's needs better. The All-New Move ****************** Chair, ************************************************ is one of our most popular and well-loved full power wheelchair options. It currently retails for CAD $2,995.00 Original MSRP CAD $3,999.00 Ships in 1-2 days We are happy to offer you two lower price point options on this. We can send an open box item, for $1767.00 CAD still honoring the free shipping and handling and no sales tax of all our online orders. All of our open box items are fully inspected, tested, and guaranteed in like-new condition. We will also still honor all the original warranty timelines for the Move Lite, Warranty on ********************* Warranty on Wearable *********************** Warranty on ***************************** Alternatively, we can offer you a brand new unit of the *************** Chair for $2,020 CAD while again still honoring the free shipping and handling and no sales tax offer. Please let us know if you would like to pursue either of these options or if we can answer any additional questions on the Move Lite or any of our other power wheelchairs. The full user manual and owner's guide is here, ******************************************************************************  Thank you and take care!!

I placed an order with a guaranteed ship date by the 19th. I call them on the 20th and I am told oh it will now ship by the *********************************************************** well it might be shipped out by this Friday (the 27th). For almost three grand I would expect them to actually be true to their word about ship dates. I am beyond frustrated with their customer service representatives who do not seem to care about the customers who are purchasing medical devices. This isn't a t shirt or a fancy tv, this is a wheelchair. One that I unfortunately need in order to go about my life. And it seems as though they find it to be an inconvenience that I am upset when they do not deliver on their promises.

We will reach out to the customer and try to resolve this issue.

My mother purchased a $600 wheelchair. It was assembled three weeks later and does not fit her, too wide and difficult to use. **************** stated it was a couple of days past the 30 day warranty and would be sticking to that.What kind of business takes advantage of people with disabilities? Absolutely horrible company to deal with.**** *

Hi we reched out tonthe customer to try to resolve it.