Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/05/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
This company keeps sending me emails and I want them to stop. I have never done business with this company, nor have I subscribed to their email lists.Business response
05/08/2023
Customer placed an order in 2011 by this email address. Per their request, they have been removed from all emailing and subscriptions. They are fully unsubscribed and will not be contacted. Thank you.Customer response
05/08/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
*****************************
Initial Complaint
11/22/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
On 09/22/2022, I purchased a sit-to-stand transfer device from ********************* in the amount of $742.69. I was guaranteed a delivery within 10 days. Delivery time was imperative, as my father was being discharged from rehab on 10/1/2022. My credit card was charged immediately. After a few days of phone calls and emails, they were unable to tell me WHEN the medical device would be received, as they were unable to get in touch with their sales ********* 09/30, it was medically necessary to purchase the exact same device elsewhere, as wheelchair authority was still unable to track the package. The package was eventually received and returned UNOPENED, as my dad no longer needed and it arrived too late for his needs. I revived a partial credit only of $501.83. The business charged a 20% restocking fee AND charged shipping fees that they had to pay. No where on their return policy does it mention restocking fee for this particular item NOR does it mention I would have to pay shipping BOTH ways. I did agree to pay the shipping to return $167. This was their error, the medically necessary item was received too late, and I feel I should be compensated the full amount of what I paid. This was THEIR error and I am now out over $400 for an item I returned in an unopened box.Business response
11/22/2022
We will reach out to the customer to resolve the issue within 24 hours.
Initial Complaint
09/12/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
We purchased an electric wheelchair From **** wheelchairs . it broke down after six months. My dad is paralyzed hes in a nursing home this is his only form of independence. I called one 800 wheelchair they told me to call Drive which is the maker of the wheelchair because its under warranty. Well the parts they sent out at first were damaged. They sent out new parts One of the parts is on back order and weve been waiting since July 5 for this part in the meantime my dad does not have a working wheelchair and they wont give us a replacement..please help I dont know how much more time my dad has it would be nice that he could have a wheelchair that works.Business response
09/12/2022
HI
We will reach out to the customer within 24 hours to resolve the issue
Customer response
09/15/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:[Your Answer Here]
They have not contacted me to resolve yet ?
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
***************************
Customer response
09/29/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:[Your Answer Here]
I understand that its on back order but we purchased a new wheelchair that stopped working after just a couple of months
this is absolutely not acceptable refund us let us return the chair we will buy a new one? Its obvious that this electric wheelchair is faulty . I want to return and get a new one . Its been almost 6 months that my 80 year old handicapped father has no working wheelchair !!! How is that fair??? Im tired of waiting and them saying its on backorder!!because first it was on back order until August now were already in October? Now theyre saying December?? Please help I dont know what else to do??
*************;
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
***************************
Business response
09/29/2022
HI
Unfortunately this cant be returned after it was used, we are trying to rush it as fast as possible
Initial Complaint
08/29/2022
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I paid $393.18 for a right hand drive motor on a jazzy elite HD. After an excessive amount of time past, I reviewed a left handed motor. I have been stuck in bed, without a functioning wheelchair since prior to August 15th, which is when the original order was placed. I cannot leave my house to ship their incorrect part back to them, as I have no wheelchair to be able to do so. I have contacted this company numerous times and no one cares one bit. The order number is ********** They refuse to do anything to help make their error correct.Business response
08/29/2022
HI
We will contact the customer within 24 hours to resolve the issue
Initial Complaint
08/18/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Bought a wheelchair 8/11, it was delivered with a battery defect. I ordered a chair that was delivered with a defect. The battery does not sit where it should and therefor I can't charge the battery. I have been in contact for the last 3 days, they kept me on hold for 55 minutes today and I have been told for 3 days now that "****" will return my call. I have a trip this weekend that requires this chair. The rude customer service has been no help and they just continue to blame "****" for not returning calls. I was told today that there are over 100 people for a call back from "****". This has been an awful experience and now they are asking me to "remove the battery" per the video they sent me. I do not feel comfortable touching the chair. I paid full price for a fully functional chair and I was sent a chair that has a defect. The least that a company can do when their product has a defect is to apologize and make it right. This has turned into a 72+ hr nightmare that will probably turn into more because I'm sure "****" will be too busy tomorrow to take care of the clients that paid for a product. To say I'm disappointed is an understatement, you are taking advantage of people that need this chair for mobility. We don't have weeks to allow "****" to do her job.Business response
08/18/2022
We will respond to the customer within 24 hoursInitial Complaint
07/22/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
Earlier this month I purchased a small scooter from 1800wheelchair (order # *********). With a single use it became obvious that the scooter was too small for me as I nearly had a serious fall. I then contacted the company about their 30 day refund policy which has resulted in nothing but endless emails, phone calls (from me) and pictures I sent at their request, but I cannot get any firm response from them. This week I received a transaction refun ********* (see attachment) but nothing else but a $450 charge. With little supporting detail and unsure of what to do next, this is frustrating, and I am at a loss for how to proceed.Business response
07/25/2022
HI
We will contact the customer to resolve this issue within 24 hours
Initial Complaint
06/16/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Placed an order for a wheelchair that shows in stock and ships in 1-2 days. I have called multiple times to find out where it is. Now Im told its backordered until July 8th. No one thought to tell me this, my brother is Fighting brain cancer and we need this to help get him around and out of bed. I asked for supervisor, nothing. Either refund me or send me a different chair but instead. NO HELP. And the woman ****** on the phone, terrible customer service.Business response
06/20/2022
HI We will reach out to the customer within the next ***** hour to resolve the issueInitial Complaint
06/07/2022
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I called 1800wheelchair and ordered a scooter on May 13, 2022. I put it on my credit card, I received the scooter, realize the left signal did not work unless I left my lights off. Riding a scooter without the lights is a safety issue. I called 1800wheelchair and asked for them to repair that issue. I rode the scooter for a week and enjoyed it. I charged the batteries and went for a another ride only to realize the battery gauge fluctuated from being full to empty. I quickly turned around and took it back home and parked it because I didn't want to get left somewhere and not be able to get back home. When I put it away, I noticed a small spot of oil under where it sits. I have called 1800wheelchair repeatedly since then for someone to come out and fix the scooter or replace the scooter. Every time I call, I am told they are trying to "locate" a technician. I called my credit card company and put in a dispute with them because I am not getting anywhere with 1800wheelchair. My credit card company told me I was charged by Wheelchair World. So now, there are two names, two different addresses, one of which is permanently closed according to the web and two different phone numbers. Additionally, someone charged $800 to that very same credit card on June 5, 2022 and I thoroughly believe someone at 1800wheelchair fraudulently used my credit card. Is there any way you could investigate 1800wheelchair for misrepresentation or fraud or something and possibly get some help to repair the scooter or refund my money? I would be very grateful.Thank you for your time,*****************************Business response
06/07/2022
We will contact the customer within 24 hours to resolve the issueCustomer response
06/17/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
*****************************
Initial Complaint
05/31/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Placed order number ********* on 3/7/22 for a move light power folding wheel chair for the amount of *******. My grandpa experienced a joystick malfunction while out to eat in this chair, the joystick wasnt working when suddenly it did kick in and the wheelchair took off shooting him across the restaurant he flipped backwards out of it and cracked his head open on a table and was taken to the emergency room with injuries. This incident could have ended tragically and couldve killed my grandfather. Upon searching the internet Ive came across multiple complaints of the joystick malfunctioned. This company needs to be held accountable and stopped before they kill somebody with these poorly produced wheelchairs. Im glad he only split his head open with this incident and worry about other people getting injured or worse in it. We may be seeking civil action to stop this company. They should be held accountable for all hospital expenses, severe injury, and full reimbursement of the product purchased. Others thinking about purchasing from **** need to be warned!Business response
05/31/2022
We already called the customer to resolve the issueInitial Complaint
04/27/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I ordered a part for my chair, evolt sold by 1800-wheelchairs.com 6 months ago. They charged me for the part but have not sent it to me. They keep promising it will be just a few months more each time I call. In the meantime they have sold this model chair to other customers who have reviewed it online so they clearly still have this chair and the parts it is made from in stock!Business response
04/27/2022
HI
We will reach out to the customer to resolve the issue within 24 hours
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
321 Route 59 Unit 147
Tallman, NY 10982-7507
Want a quote from this business?
Get a QuoteCustomer Complaints Summary
28 total complaints in the last 3 years.
2 complaints closed in the last 12 months.