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Find a Location

Solvay Glass of CNY, LLC has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Solvay Glass of CNY, LLC

      735 Erie Blvd W Syracuse, NY 13204-2225

      BBB Accredited Business
    • Solvay Glass of CNY, LLC

      895 E Ridge Rd Irondequoit, NY 14621

      BBB Accredited Business
    • Solvay Glass of CNY, LLC

      23 Dick Rd Depew, NY 14043-2601

      BBB Accredited Business
    • Solvay Glass of CNY, LLC

      80 Newbury Street Rochester, NY 14613

      BBB Accredited Business

    Business ProfileforSolvay Glass of CNY, LLC

    Window Installation
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    5 complaints closed in last 3 years

    1 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 4/14/2000

    Years in Business: 60

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Overview

    Renewal by Andersen is the window and door replacement subsidiary of Andersen Corporation.

    Business Details

    This is a multi-location business.

    Find a Location

    Solvay Glass of CNY, LLC has 4 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Solvay Glass of CNY, LLC

        735 Erie Blvd W Syracuse, NY 13204-2225

        BBB Accredited Business
      • Solvay Glass of CNY, LLC

        895 E Ridge Rd Irondequoit, NY 14621

        BBB Accredited Business
      • Solvay Glass of CNY, LLC

        23 Dick Rd Depew, NY 14043-2601

        BBB Accredited Business
      • Solvay Glass of CNY, LLC

        80 Newbury Street Rochester, NY 14613

        BBB Accredited Business
      Location of This Business
      735 Erie Blvd W, Syracuse, NY 13204-2225
      BBB File Opened:
      4/17/2000
      Years in Business:
      60
      Business Started:
      1/1/1964
      Business Started Locally:
      1/1/1964
      Business Incorporated:
      5/20/2002
      Accredited Since:
      4/14/2000
      Type of Entity:
      Limited Liability Company (LLC)
      Alternate Business Name
      • Solvay Glass
      • Renewal By Andersen
      Business Management
      • Ms. Sharon Colvin, Controller
      • Eric McPartlin, Business Manager
      • Ms. Heidi Hackett, Marketing Director
      Contact Information

      Customer Contact

      • Ms. Heidi Hackett, Marketing Director
      Additional Contact Information

      Fax Numbers

      • (315) 423-5010
        Primary Fax
      • (585) 544-3323
        Other Fax

      Phone Numbers

      Email Addresses

      Customer Complaints

      5 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      08/31/2023

      Complaint Type:
      Service or Repair Issues
      Status:
      Answered
      Install of a patio door. Couldn’t open or close w/o both hands and a lot of force . Install said it the new sliding mechanism but gets easier when open and closed a few times . Couldn’t lock it after they left . No return calls . Multiple messages a guy comes out says he can’t believe install left it off track line that . March 2023 . Then all summer can’t lock it . Thought maybe humidity. Nope cooler nights and still won’t lock ! Hard to get them after the install !
      Read More

      Customer Reviews

      1 Customer Reviews

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      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Danielle S

      1 star

      02/24/2023

      Renewal by Andersen approved us for more than one loan and funded the job with the wrong loan. I didn't notice this mistake until 3 months after when I saw it on my credit report. Neither lender wants to approve the funding for the job now and they are threatening us to pay a massive penalty even though they are the ones who funded the job with the wrong loan. They breached our contract and are now sending threatening letters demanding we call them and pay them. I have never dealt with such an awful company in my life. If you can't get simple paperwork correct than why should we continue allowing your company to install 9 windows on our home? I fully plan on suing this company if they continue to threaten us. I have already reached out to a lawyer for advice and he advised me that they breached the contract by taking the payments from the wrong loan. I plan on reporting this company every where that I can. They are a scam and they take advantage of people.

      Local BBB

      BBB of Upstate New York

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