10 Customer Reviews
Sort By
- Date
- Highest Rating
- Lowest Rating
Review from Dalia V
1 star05/04/2024
Mass trans Unprofessional and misleading by manager Mr T*****. by giving false information NEVER said about APPROVAL taking now 4 days so far. For a two men assistance wheel chair bound URGENT appt ingrown infected toe 103 years old has me calling trans com knowing it's not APPROVED HAD to beg for 20 minutes for him to speak w/ trans com cause he was refusing clear this back and forth Mom's has future APPTS :0(Review from Stan M
1 star03/28/2024
I truly believe that MAS should lose its contract with the Department of Health, if that is where their funding comes from. Their lack of professionalism and accountability is CRIMINAL!!! This is a privately held company, and their president, Russ M****** should be thrown in jail for stealing tax payer money, while hanging one of the most vulnerable populations in our city out to dry. Transportation vendors cancel whenever they want to, and there is ABSOLUTELY NO OVERSIGHT provided by MAS. Vitally important trips are constantly cancelled, which impacts the health of so many New Yorkers dramatically. All of the workers work from home and there is no centralized system to resolve any of the issues. What it comes down to is RACISM and CLASSISM. Those who receive Medicaid are treated as SECOND CLASS citizens and their health concerns mean absolutely nothing, as MAS continues to put tax payer money in its pockets.. This is Unacceptable!!!Review from Diane M
1 star03/08/2024
MAS does not work online or by phone. It is impossible to make transportation arrangements for M'caid subscriber.Review from James P
1 star01/29/2024
I called to seek help after days of trying different browsers and any possible method not to call them but I finally had to. The problem is when I log into my account it asks me to verify my phone number, which that box is blank and I can not enter my number to verify. I called an not to get to nastily, to the answer, which I had to press 00 a bunch of times just to talk to a real person, she did nothing to help and just suggested I try everything I have for the last 3-4 days. needless to say I hung up and wrote this.Review from Cheryl R
2 stars11/16/2023
The concept of providing transportation for medical services has plateau. No longer dependable, the Medical Answering Service and its vendors are near extention and yes much like the writer decribed below, starting to rear that ugly head of discrimination. I will be asking for a refund for out of pockets expenses incurred due to interruption of services. Apparently their vendor cancelled 11/16/2023 upon my arrival at the confirmed pick up I just rode the bus two hours from another county, after I 'd confirmed the trip the night before 11/15/2023 by their vendor, I believe tweleve hours is more than enough time to adjust and notice your schedule. As I mentioned toMr.L******* the MAS representative, the cancelling , timing and the allowances you have with their vendors, should not cause me any undue stress and or harm. I am requesting the cost of my *********** ticket refunded back to me. at total 68.00 refunded.Review from Venus D
1 star08/19/2023
MAS Transportation discriminates against permanently disabled, goes against our constitutional rights by dropping our medical transportation if our doctors are not involved with them, sending them forms every year. I am taking this problem to the media. I don't have long to live and these bums don't make life easier as I had to keep cancelling my appts. 1 star is far too much then this company is worth.Review from Devyn A
1 star04/20/2023
SCAM!! I was charged $300 for a $100 per night room booking dates were changed so I had no hope of canceling with refund. Please call a hotel directly don't get scammed as I did.Review from Thea A
1 star08/06/2022
This business has consistently underperformed in terms of customer service. There is often a long wait to speak to anyone (approximately 45 mins). For those of us who work full time, that is problematic. Most of the people who answer the phone are surly and rude. In addition, getting the invoice # to get reimbursed (I provide the transportation for my disabled child to see specialists long distance) is time consuming. This last time, it took 2 months to obtain an invoice #. I called to obtain one within their 3 day time frame, faxed in whatever they asked me to (different people there asked me to do different things, as if they are playing from different rulebooks), and had to email them to follow up twice, had to call the Department of Health (they fund them), and complain repeatedly to a local representative. I DONT HAVE TIME FOR THIS NONSENSE. Shape up, Medanswering!!Review from Modesto S.
1 star02/28/2022
I can't tell how many times I have had to change transportation service with MAS LLC. I am never on time for my appointments because the drivers picks up a patient that starts later but gets to his appointments on time. So that patients is on time and gets to go home early. Meanwhile, since I was picked up late and arrived late then I get out later for my dialysis appointment and do you that driver will wait for me. No, absolutely not but the patient that obviously has preferential treatment gets to his appointment on time and gets to go home early. Is it because I am Puerto Rican? Is it because immigrants only look for each other. The driver is Asian and the patient is Indian. The nasty attitude driver then tells me to complain to transportation. Which I have done millions of times. This is not only preferential treatment but also racial. Or maybe, my English is not sufficient or maybe I don't speak their language. I'm all for immigrants but they don't feel the same for my nationality. I wouldn't complain if they would take me on time to my appointments as they do for other nationalities.
Medical Answering Services LLC Response
03/09/2022
We would to apologize for the experience this enrollee has and we would like to take the opportunity to address the enrollees concerns with the Transportation Provider; however we need the enrollees information. Name and date of birth or Name and CIN/Medicaid Number . If we can get some detail to when this experience occurred such as the date. We will reach out to the enrollee as well as follow up with the TP to make them aware of the inappropriate behavior of their driver. We put forth every effort to allow seamless access to healthcare removing transportation barriers. Which is not what occurred based on the enrollees communication however the TP will be contacted once we are provided the detail to allow them to rectify this problem.Review from TM
1 star11/11/2021
This is the 3rd time they deactivated my online account. No reasoning at all. This time I’ve been on hold for 45 minutes and still on hold as I type this complaint. I’ve talked to a total of 4 people so far and have been transferred 3 times. They do not care if you are disabled and if you complain they put you back on hold and just let you sit there. I have missed several appointments in the past 2 months trying to get this resolved. Usually the calls disconnects and you have to call back in and start the whole process all over again. They fo it to be spiteful and yet no one can do anything about it. There is no one to complain to or any actions taken. What are we the disabled to do? How can a company that’s dealing with disabled people are allowed to treat the disabled this way? I just want to be able to my treatments and therapy with being feeling like I’m being discriminated.Medical Answering Services LLC Response
12/02/2021
If a user do not log in for more than 30 days, the account automatically deactivates. For example, the enrollee last logged in before we sent the temporary password on 11/11/2021 was 07/30/2021 which is more than 30 days.Medical Answering Services LLC Response
12/02/2021
There actually has been an update that if a user doesn't log into the M.A.S system in 90 days the account automatically deactivates.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.