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Business Profile

Moving Services

A1 Moving Services LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:04/02/2025

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    A1 Moving Services (formerly Edwin Pro Services) was contracted through ****** **** to move personal belongings to our new home. In the process many items were damaged. I submitted photos and an itemized list as requested in order to be compensated at the contract rate of $0.60 per pound. This came to $552.90, however A1 Moving Services only paid $100. Attempts since then to obtain the rest of what I am contractually owed have elicited no response from A1 Moving Services. Communication with ****** **** has been equally unsatisfactory: ****** **** even tried to retroactively change the quoted price for the move in an attempt to shelter A1 Moving Services from having to pay the contractual amount for damages. I have also requested A1 Moving Services return the tip I gave them ($292.50) before I was able to assess damages to our belongings.
    Included with this complaint are a copy of the ****** **** contract, and all emails pertaining to moving damages.

    Business Response

    Date: 04/10/2025

    Thank you for reaching out and bringing this to our attention. I want to sincerely apologize for the inconvenience and frustration this experience has caused you.I understand your complaint and after reviewing the matter, I am willing to pay the remaining $442.90 in accordance with the contractual rate of $0.60 per pound for the damaged items.However, please note that tips are considered voluntary and are not part of the contractual agreement. As such, we are unable to return the tip that was provided.We value our customers and strive to resolve issues fairly and professionally. I hope this resolution demonstrates our commitment to making things right.Please let me know the best way to issue the remaining payment.

A1 Moving Services LLC is NOT a BBB Accredited Business.

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