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Find a Location

SUNY Upstate Childcare Center has 1 locations, listed below.

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    Business ProfileforSUNY Upstate Childcare Center

    Child Care Centers

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    650 S Salina St, Syracuse, NY 13202
    BBB File Opened:
    10/12/2022
    Additional Contact Information

    Email Addresses

    Industry Tip

    BBB Tip: Day care

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    10/12/2022

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    On October 10th 2022, we provided our children's daycare facility with written notice that October 21st would be their last day, in accordance with their 2 week notification requirement. In the letter we explained that we had found a facility closer to home and it would best for our family to transition the kids there. We explained to the teachers that the kids would likely not be in this week for medical reasons, but might return for the last week. If so, we would bring anything they needed for the day. The teachers seemed to understand. The next day we tried to access the building and our badges had been deactivated, by the director. We have paid for 2 weeks for our children to attend this institution, but our access was deactivated immediately. This seems like a hostile retaliation, if not a passive aggressive response, to our 2 weeks notice. It impresses upon me that my children and I are not welcome to return, and I would like to be refunded for the last week we had paid to attend, but are no longer welcome to do so. We have not yet received a receipt of payment for the two weeks, so I have no proof that we have paid until they cash the check, hopefully send a receipt, or have some record of it in my bank statement.
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    Customer Reviews

    0 Customer Reviews

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    How BBB Processes Complaints and Reviews

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    Local BBB

    BBB of Upstate New York

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