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Business Profile

Car Rust Proofing

Syracuse Rustproofing, Inc. dba Ziebart

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Syracuse Rustproofing, Inc. dba Ziebart's headquarters and its corporate-owned locations. To view all corporate locations, see

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Syracuse Rustproofing, Inc. dba Ziebart has 2 locations, listed below.

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    Customer Review Ratings

    1

    Average of 5 Customer Reviews

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    Review Details

    • Raymond S.

      Date: 02/14/2025

      1year ago dropped car off 1 day before appointment, was told should be ready about noon next day. I showed up about 1:30 pm next day to pick up car, it was not ready as promised day before and was never moved from where I parked it night before. Waited till it was done, which was about 4:45pm. They close at 5. Made appointment for today about 1-2 weeks ago & told them I would wait for it this time. Got there for 8 am appointment & was told it wouldn’t be ready till noon-1 o’clock, when I made appointment I told them I will wait on it for service and was told it would take about 1-1/2 hours. Today when dropping off they’re telling me now 12 1 o’clock earliest not acceptable when I got other things to do nothing but bad service sinceI paid my dealer to get it Ziebart would not recommend them

    • John H

      Date: 11/11/2024

      Overall, Ziebart service has been reasonable. I have religiously taken my vehicle in for the annual inspection every year since 2014. However, they failed to provide a paid for rust proofing service that was to include vehicle panels; doors, fenders, etc. Consequently, there was rust-through sections on both the front passenger and drivers doors that resulted from the lack of rust proofing the interior panels. Repairs cost close to $5k. Ziebarts lack of concern was amplified when they failed to show in small claims, and failed to acknowledge or respond to any correspondence regarding this matter. Additionally, they have not acknowledged or responded to correspondence relating to the judgment that they are now obligated to pay. This shows their arrogance and indifference toward the customer.

    • Terry B

      Date: 12/01/2023

      Rating of ZERO Terrible customer service made a appointment for 8:00am dropped off vehicle at 7:50. Vehicle never moved until 4:15 pm to be serviced (rustproofed) explanation on the purpose of appointments if your not going to stick to schedule I was told "they were one lift down" due to call-in. Asked to speak to manager was told no manager there. This is a very poorly ran operation. You have vehicle dealerships selling you policies and then washing their hands of the situation. Very bad customer customer service very poor experience. Guess there's a reason there not better business affiliated!

    • Irina J.

      Date: 09/16/2023

      Bad service, threatening against customer when customer found not finish job. false statement against customer and job

    • Dana Q

      Date: 09/14/2023

      This rating of (zero) is for Ziebart on Hiawatha Blvd in Syracuse, NY. TERRIBLE JOB AND SERVICE ! I took my truck in for it's first annual underbody recoating and had the interior cleaned. I recently washed my truck and it had a pristine blue finish that was perfect, not a spot on it. What I got back was a truck that looked like it was washed with salt water, it was a MESS. They said it was because their water was "hard", then why wash it in the first place if you knew that? The female manager was of no help whatsoever. I will find any place other than these people for the next annual re-coating. They just don't care about doing a good job and when they mess it up they don't care about making it right for the customer. I also went for the $200 interior treatment. The interior smells like a toxic waste dump and I am airing out the vehicle, will see how long that takes. If you have children I would definitely not recommend having the interior treatment unless you have gas masks, it's awful ! Go anywhere else !!

    Syracuse Rustproofing, Inc. dba Ziebart is NOT a BBB Accredited Business.

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