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Business Profile

Residential Air Conditioning Contractors

Abalene Plumbing & Heating, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/25/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had issues with my heating system and called ******* Plumbing & Heating. They sent a technician on 2/12/25, diagnosed the system and said they fixed the problem. They charged me $266.13 which I paid. The same issues with the heating system resurfaced a week later and I called them again. They showed up on 2/21/25 diagnosed the problem, replaced some parts and ultimately fixed the problem. I was charged $803.83. I feel I should be refunded the $266.13 as they didn't diagnose the problem correctly or fix the system on the initial visit.I reached out to them via phone on several occasions and was told someone would get back to me. They never did.

    Business Response

    Date: 07/22/2025

    On February 12st we had dispatched a mechanic to customers address at ***************************************************************. ******* had installed boiler about 5 years before that and had not been back since. Unit had not been serviced, at least by *******, since then. 

    The error code the boiler had was no flow due to low pressure or no circulation. Boiler had almost no pressure in the system. Mechanic fed boiler to proper pressure. He cycled heating / hot water system to see if it would get an error code. Boiler worked as it should the entirety of service call. Call was invoiced at $266.13 (invoice *****). 

    On February 21st we dispatched a mechanic who found the circulator dead. We replaced circulator, purged & tested system, and invoiced call at $803.83 (invoice *****).

    On March 6th we credited back the original service call (invoice *****) $104.28 making the original service call just an inspection fee at $149.00 plus tax. 

    I will credit the inspection fee back to the total sum of $161.85 (****** + ***** tax) with the request the customer makes other arrangements to servicing his boiler. 

    Energy ******** has a list of certified mechanics and can be reached at ************.


    Customer Answer

    Date: 07/22/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    ***** ********



     

Abalene Plumbing & Heating, Inc. is BBB Accredited.

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