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Business Profile

Auto Repairs

Brian’s Customizing

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/17/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I own a **** ***** civic, it was leaking oil so I brought it nastas auto repair in fresh ******* queens. They replaced the head gaskets but it was still leaking and the mechanic told me the heads were warped and would need a new engine. I was recommended to a *********************** to put an engine for $2200. So we brought the car to him June 28th, 2023 at **************************************************************************, which is a ***** repair shop. He insisted he could fix the leak without replacing the engine. After having possession of my car for 3 months, $1718.45, and several failed attempts to fix the ******************** finally conceded that the engine needed to be replaced. He texted me for **** we get motor that gives use a 61 month warranty unlimted miles labor eitherway with all fluids and exhaust gaskets is ****. And I said ok. After another month he finally contacted me saying the car was ready to be picked. So I went and picked up the car and was charged $3648.28 and told me hed take $1000 off because of the original failed attempts to fix the oil leak. After a few weeks I noticed the car was leaking oil again. So I called him and told him about the leak and he said come back to the shop. I took the car out and ***** was going to check the leak until I was told if it takes more than 15 minutes I was going to be charged $200 an hour. We had words and was told to leave the premises. After these 4 months of him having my car and $4,366.73 I got my car back in worse condition then I brought it to him. Then I noticed the two receipts I received had a different address then the ***** location. Communicating with ***** was very difficult for he ignored numerous calls and texts I sent him over the 4 months of him having my car. I thought he was an employee of ***** and when I spoke to the owner of the shop, he told me he only rents a bay there. Im requesting a full refund plus compensation for the time aggregation and inconvenience.

Brian’s Customizing is NOT a BBB Accredited Business.

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