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Business Profile

Personal Trainer

Changes

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Personal Trainer.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/12/2022

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On July 23rd I met with ******* from Changes, at that time I bought a 14 week package for $600. My next appointment was on July 30th in which she cancelled stating she had to take her mom to Sloan Kettering. I had no issues with that and we rescheduled for August 6th ! We met on the 6th and scheduled my next appointment for August 13th. On August 12th I received a text stating that she had to attend to urgent family matters and she would reach out in a couple of weeks, I responded almost immediately that it would be better if she just refund me my money, did not hear back from her. I waited another 3 weeks and texted her again, no response. Texted her again today and no response. I want my money back - this is so unprofessional and totally unacceptable.

    Customer Answer

    Date: 09/17/2022

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    *************************



     

  • Initial Complaint

    Date:08/25/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been a client of *************************** since May 13, 022. Paid for an 8 week session ($360 half credit card, half cash) which included weekly visits, getting weighed in, updated measurements recorded and a txt everynight to review my meal plan for that day.After the 8 weeks session finished, I paid $300 cash for an additional 8 weeks in July 29. I had a scheduled appointment Aug 3 with ******* at ****************************************. I received a txt from ******* on Aug 1, for health reasons, she had to cxl our appt. I have not been in contact with ******* since. No response to txt messages, ******** messages, or regular mail requesting that if she cannot honor her transaction I want to be refunded my $300.

    Customer Answer

    Date: 09/12/2022

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

    I filed a complaint #******** and closed the complaint because I thought it was resolved. I did receive a check for $300 that bounced on Sept 9, 2022 and I also got hit with a $10 fee. I now want to be refunded $310. I have reached out to Changes and have not received any response.

     

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.


    Sincerely,

    *******************************




     

    Business Response

    Date: 09/18/2022

    The customer received a full refund through venmo.   I believe all issues were res.olved and nothing more needs to be addressed

    Customer Answer

    Date: 09/23/2022

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    *******************************



     

Changes is NOT a BBB Accredited Business.

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