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Business Profile

Online Retailer

Rosegal.com

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Reviews

This profile includes reviews for Rosegal.com's headquarters and its corporate-owned locations. To view all corporate locations, see

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Rosegal.com has 6 locations, listed below.

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    Customer Review Ratings

    1

    Average of 6 Customer Reviews

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    Review Details

    • Karen J

      Date: 08/01/2025

      Please read all the reviews to see that this company has unethical business practices. The dress I received looked awful. It was huge in the chest and tiny in the waist. I repackaged it unused and new with tags. Per the return policy, I contacted customer service for a return address and refund. They offered me a ridiculous $19 and said keep the dress. I replied I did not want the dress and to please send the returns address. They then replied that returns are at my expense, which I knew and am happy to pay, and that they would refund my $38.99. Waited, saw no refund and filed a dispute with ******. The company then offered a full refund if I closed the dispute. It is never wise to close a case without money in hand because it cannot be reopened for any reason. Rosegal knows this but deceptively says their system cant refund an open dispute. They then responded via ****** with an offer of $10. I reported them to ****** and they really need to be removed as a vendor on ******. Their practices are deceptive and unethical. Do not purchase anything from this company. The quality is horrid and their customer service is even worse.

    • Karen E

      Date: 10/21/2024

      Pretty much what everyone else said. How I wish I would have looked at reviews first! Sent the wrong size dress. Paid $40. Have been trying for over a week to contact their customer service. There is none. C*** product, C*** customer service.

    • Rachel P

      Date: 04/05/2024

      Ridiculous. One big scam. They give you 30 days to return an item, for which they determine whatever partial refund they would like to give you. I paid 42 dollars for an item that didnt fit right. I went to return it back. They first offered me 13 dollars and some useless points to their website. I said no that wasnt acceptable. They then tell me 42 dollars included 10 dollars for shipping which they wouldnt return but would give me 19 and some change and some points but I didnt have to return it and could donate it. OR the last option I get the money back for the dress 32 and I pay to return the dress (which basically ends up being the 19 dollars they would give me back. Life ****** learned the hard way do not purchase from this company.

    • Louise S

      Date: 09/21/2023

      I purchased items costing $40 from them in July. I returned it to the instructed address. I did not return it registered Air Mail because it would have equaled the amount of my purchase and more. I have lost the tracking receipt, so they will give me nothing. I gave them the date and address of the post office I shipped it from. The descriptions are not correct and the merchandise is unsatisfactory. Now I am left with $40 +$12 in the hole and the merchandise supposedly not received.

    • Karin F

      Date: 12/30/2022

      This review is both about my last item purchased and the extremely poor customer service that is now non-existent!
      My last item is completely unwearable!! It is very poorly made. The front is huge when zipped up but the back from shoulder to shoulder is tight and will rip as as soon as I move my arms. The fabric is nothing but a very thin shirt with an extremely oversized hood. It is not a light jacket as I thought it would be. I have been trying to submit a RMA since I received the item in the beginning of December. I submitted an RMA on 12/14/22 and I got an email from Rosegal replying that my question had been answered but when I click to see the response the website and the app just shows as "Question not found". I can no longer reach customer service for anything. I have tried several times to submit a ticket for this item and the same message comes up...."Question not found" or "RMA already submitted". This company no longer has a way to communicate with them. I have tried ********* as well and no one will help. Presales questions only with *********. They only advised I submit a RMA which I have done and can't do again on this specific item!! Absolutely no one is willing to help with my problem from this company. I have been able to communicate with customer service in the past over items but now there is NO WAY to reach anyone! This company has lost my business!! MY ADVICE...STAY AWAY!

    • Chad T

      Date: 11/22/2022

      **** poor attitude shipping takes more than a week when advertised states would be shipped anywhere within a week or less When asked for information about the order on their website told to wait Paitently for another several days Doesnt give a accurate order update also stated that items are manufactured in ******* was only found out that they are in ***** not happy with the lack of information and customer service

    Rosegal.com is NOT a BBB Accredited Business.

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