Complaints

This profile includes complaints for Honda of Staten Island's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Honda of Staten Island

  1232 Hylan Blvd Staten Island, NY 10305-1921

• 

  Honda of Staten Island

  250 Parkinson Avenue Staten Island, NY 10305

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/13/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I leased a vehicle from Honda of Staten Island in 4/2025. The dealership agreed to register the vehicle in ************ and issue new plates. Instead, they improperly transferred plates from my previous vehicle, rendering the car incorrectly registered and potentially illegal to drive.The dealership admitted fault, but they have refused to refund the original registration and processing fees ($175). I was forced to fix the issue with a local PA tag agent at my own expense.I am requesting a full refund of all original registration-related fees and reimbursement of my costs.

• Initial Complaint

  Date:02/11/2025

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally express my outrage and deep concern regarding an incident that occurred during my visit to your dealership on Saturday, February 8, 2025, involving unacceptable and abusive behavior directed at my two young children by one of your employees.While I was at the dealership with my children, aged 6 and 2, an employee named ***** ****** her desk and yelled toward my children. This outburst understandably frightened both of them, but it had a particularly distressing impact on my 6-year-old, who has ADHD. The incident caused her significant emotional distress, leaving her in tears for a prolonged period.When I attempted to address the situation with *****, I was shocked that she showed no remorse and did not offer an apology. To make matters worse, when I requested to speak with a manager, she brought out an individual named **** His response was dismissive and rude, which only exacerbated my frustration and concern about the lack of professionalism and empathy in your dealership.Furthermore, when I requested the contact information for your headquarters to escalate this matter, I was deliberately provided with incorrect information, which obstructed my ability to seek resolution.I view this behavior as a serious breach of professional conduct and a failure to provide a safe and respectful environment for customers, particularly children. No parent should have to endure watching their children be subjected to such emotional harm at a place of business.

• Initial Complaint

  Date:12/11/2024

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I leased Honda Pilot 2019 from Honda of Staten Island in August 2019 on a 3-year lease. In August 2022, I kept extending the lease and the final lease was supposed to end in Feb 2025. In August 2024, 6 months before the lease expiration, I received a call from Honda of Staten Island and they invited me to stop by at the dealership to discuss renewal options. When my husband and I went to the dealership ***** ******* (sales associate at Honda) offered us early lease termination and gave us a good deal to lease 2025 Honda Pilot when we accepted. Honda of Staten Island inspected 2019 Pilot and found it to be in immaculate condition. We leased 2025 Honda Pilot and dealership kept 2019 Honda Pilot and we walked out of the showroom with a commitment from the dealership that I dont owe anything from the previous lease. Couple months later I started receiving calls from *************** that financed 2019 Honda Pilot) that I own them 6 months of future lease payments. They also added hefty fees and fines for early termination on the final bill. I explained the situation to Fusion but they refused to accept it stating that they have not received any correspondence from Honda of Staten Island. I made multiple attempts to speak with the management at the dealership but the staff is not letting that happen. They kept on telling me that the management is unavailable to speak with me for any assistance regarding this matter. I'm under the impression that either this is an act of deception from the salesperson at the dealership or the salesperson had not enough knowledge/experience on how to deal with transactions like this. In either case (as a legitimate business) it is a responsibility of Honda dealership to intervene and correct the situation that is caused by their crew. I am requesting Better Business Bureau to arbitrate and help me come of this situation. I expect to receive a favorable response after filing this request. Greatly appreciate your help in this matter!!

• Initial Complaint

  Date:09/03/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Went in to lease a car; was given a different price from the previous day and told i needed to put down the same downpayment for a lesser model.

• Initial Complaint

  Date:04/24/2024

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 14, 2024, I received a purchase agreement from Honda of Staten Island. It was advertised the car was being sold at MSRP and no markup. When I reviewed the deal sheet, the selling price of the car was MSRP. There was an unexplained and unnotified markup. They didn't disclose this and I signed the paper. I trusted the process and I was taking advantage of it. Unethical and unprofessional.

• Initial Complaint

  Date:02/15/2024

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  11 February 2024 I Arrived to complete a scheduled test drive of a advertised vehicle, completed with ********************************* ***** I had a check in hand and approved loan documents from my credit union and insurance already set up. This vehicle was for my grandson, who was also available, active duty, service member. After negotiating with ********************* and **************************** (sales manager) we agreed the price would be lowered $400. I was asked to get a Honda Loan, however I was already pre-approved by my credit union, I was told by ***********************************, they dont take checks over the weekend, and dont complete transactions with the vehicles, I would have to return the next business day to pickup the vehicle, I had traveled over 7 hours to get to the scheduled appointment, and explained that to the representative prior to going. I waited until after 1 o clock, for service, from the finance department, I provided them with my grandson license and information for the vehicle ( told them this vehicle was to be registered to him) and verified with ****** more than twice to confirm the agreement of the $400, he even said he was going to take care of it and reprinted the same amount error while I was getting the registration and keys for *****. I have confirmed the agreement with the sales manager again, spoken to ****** again about his error, he was supposed to call back today no response. I have told *********** and *************** to ensure the vehicle is registered to my grandson since Monday , before any documents was processed. I would like to have this provided to their boss general manager ***************************** to document their conduct and dishonesty. Turnout once that loan was with Honda Finance, he was more than willing to process the check

• Initial Complaint

  Date:02/13/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1. Timeline of the repair process: Dec. 12, 2023: Car brought in for repair Dec. 22, 2023: Initial repair incomplete; car returned to Honda service center Jan. 8, 2024: Honda service center uploaded photos in order to get 2nd time payment from insurance company (potential delay occurred)Jan. 22, 2024: Car repaired and released (potential delay occurred)2. Amount of money: Dec. 22, 2023: I paid $729.78 Jan. 8, 2024: insurance paid additional $140.75 3. Issue with Repair Process: The business initially claimed the repairs were finished, prompting payment before showing us the car. However, the repairs were incomplete, requiring an additional 31 days to complete the second round of repairs, totaling 43 days.4. Nature of Dispute:: The nature of the dispute arises from the incomplete repair work initially performed by the service center, leading to extended repair duration, lack of communication, and subsequent denial of insurance coverage for car rental fees.5. Failure to Resolve:: The business has NOT effectively tried to resolve the problem, as they has not responded to inquiries from both the insurance company and the customer, and did not provide the necessary documentation to address the insurance company's concerns regarding repair duration.6. Claim#: ****************

• Initial Complaint

  Date:01/23/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In May 2023, I purchased a used Honda Odyssey from Staten Island Honda. They didn't have the 2nd set of the remote starter keys and told me that I would have to schedule an appointment with service and come back to get the 2nd set of keys programmed. Given the distance of the dealership from my home, I asked if I could get the keys programmed at another Honda Dealership and they could reimbuse me for the expense and the Finance Manager, *********************** said that they can give me a voucher to do that. Since then I kept trying to reach him for 3 months to request the voucher and I did not get any response. Finally I was able to get through to a sales manager, ****** (Phone number: **************************) who advocated on my behalf. After several weeks of back and forth, she was finally able to get the refund approved and told me me that the dealership would pay up to $71 and I can get the keys made and send them the invoice. I got the new keys made, send ****** the invoice on December 6th 2023. ****** asked me the confirm my address, which I did and told me that the general manager is going to cut the check. When I didn't get anything for a couple of weeks, I reached out to ****** again on December 23rd and she told me that she spoke to the General Manager and that the check was cut. She also said she couldn't get the tracking number since accounting was closed for holidays. Since then I have been waiting. I have reached out to ****** several times with no response. Please help me get my $71 refund.

• Initial Complaint

  Date:10/02/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Went to the dealership on 9/21 to look at cars for both my wife and I and while my wife opted to stay with her current car we went ahead and completed the credit application for the 2023 Type R which was initially declined. However, we were in luck and the finance officer hit our credit adding additional hard inquiries another 6x until he got an approval which was met with not much thrill due to the terms but that is what is expected these days. We asked for 24 hours to decide and the finance officer asked for $500 deposit to hold the car, after returning the next day on 9/22 and declining to purchase / finance the car I requested a refund.It is now 10/1 and per my bank no refund has been requested or processed by Honda of Staten Island, and I'd love to say this is a clerical error but based on the reviews this is not.

  Business Response

  Date: 10/12/2023

  The refund was processed few days ago, i know the customer came back few days ago requesting a refund and it was processed the day he came in. Maybe it takes few days to reflect on costumer's credit card. As far as submitting application to multiple banks, its normal process. It's always our goal to get the best approval and or best possible rate for a customer which customer requested us to do. I apologize for any inconvenience and I'm sorry we couldn't come to terms. We always try to exceed customer expectations and create great experiences. Here at Staten Island Honda we put costumers first in everything we do. 

  Customer Answer

  Date: 10/16/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***********************
  
  
  
   
  
  

• Initial Complaint

  Date:05/25/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a certified preowned car - Honda CR-V 2018 on 5/22/23 for $24,700 after fees. However, the certified preowned car did not meet the minimum Honda certified preowned requirements. The tires thread needs to be 5/32. The tire threads are 4/32 on the car. If the tire thread is less than 5/32, it needs to be replaced. The tires were not replaced. The brakes and rotors can't be more than 50% worn. If more than 50% worn, it needs to be replaced. The brakes and rotors have not been replaced. My own mechanic has assessed the condition of the tires, brakes and rotors. Honda mechanics have initially claimed that it does meet certified preowned standards.I wish to replace my tires, brakes and rotors.