Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Electronics and Technology

NavTool

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electronics and Technology.

Complaints

Customer Complaints Summary

  • 23 total complaints in the last 3 years.
  • 7 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:10/12/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Called company looking for a product where I could listen to music from my phone and have a backup camera in my car. They advertise and said on the phone the product was plug and play for my specific car. It was absolutely not and requires cutting every wire to install - they lied. They said it could play music through the cars radio and that it would work on my car. It was not capable to play music or have any sound without buying another product to create an aux input because the year make and model of my car does not have an aux input - they lied again. Reading the installation instructions prior to finding this all out I would also have to add a separate switch to turn the unit on and off because sometimes it apparently wont turn on when the car is started - poor quality. After purchasing and realizing that 2 of the main product descriptions that attracted me to their product that they said would work will not work at all, I requested a full refund. To return I had to get a return authorization (first red flag) then when I tried to return online was going to be penalized $100 and shipping, restocking and other fees. I called to explain the situation to get a full refund and then they began to act unprofessional on the phone. This is not a good company to do business with. Do NOT buy their product!

    Business Response

    Date: 10/12/2022

    must upload statements to verify payment

     

    --------

    1. Accredited businesses get extra points toward their BBB rating also known as Pay To Play

    2. please ******* Terror Group Gets 'A' Rating From Better Business Bureau

    ***************************************************************************************

    3. please ******* Better Business Bureau Accused Of Pay-To-Play Scheme

    ******************************************************************************************

    ** *******************************************************************************************************************************

    CONSUMERS SURPRISED BY LACK OF RESULTS

    Many consumers report feeling frustrated that they did not receive the help they expected from the BBB. Why? Some consumers are surprised to see that the BBB is merely facilitating communication between themselves and a company or that to learn that the BBB was unable to force a company to take action. This stems from an erroneous perception that the BBB is a government agency. It is not. It is, in fact, a business membership organization with chapters spread across the country.

  • Initial Complaint

    Date:09/23/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a defective product, which I paid ~$500 for, and after immediately calling to get support to resolve the issue and multiple times contacting the company via email, phone and messanger, I am told they are escalating the case to a supervisor. I havent heard back from them after months of waiting. I have been sent emails, but no resolutions or communication from anyone other than first line customer service reps, who do not have authority to act. I am told the issue was escalated to the owner/manager several times, but it's been months of me trying to connect with said manager to no response. They sent me a defective product and kept my money. I wrote a review on ****** and the owner responded within minutes denying the complaint, yet made no effort to resolve the issues.

    Business Response

    Date: 09/23/2022

    how can we help you ?

    -------

     

    BBB Disclosure:

    1. The Better Business Bureau is NOT affiliated with any governmental agency.

    2. *********** business owners paid $425 to the Better Business Bureau and were able to obtain an A minus grade for a non-existent company called Hamas, named after the Middle Eastern terror group.

    3. The BBB gives Neo-Nazi website ********** an A+ Rating

NavTool is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.