Reviews

This profile includes reviews for US Coachways, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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US Coachways, Inc. has 3 locations, listed below.

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  US Coachways, Inc.

  100 Saint Mary's Ave Staten Island, NY 10305-1839

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  U S Coachways, Inc.

  1201 Peachtree St 400 Colony Square ste 200 Atlanta, GA 30361

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  US Coachways, Inc.

  400 Colony Sq NE Ste 200 Atlanta, GA 30361-6322

Review Details

• Review fromNoelle A

  Date: 03/08/2024

  1 star
  US Coachways was 1.5 hours late to pick us up. The bus driver had no idea where to park at the casino, we were dropped off at depot with locked doors and no one to greet us. We should have received vouchers upon entry and we did not. My entire group is furious at the way we were neglected and we will never do business with this company again.

  US Coachways, Inc.

  Date: 10/24/2024

  Hello, we do again apologize for any issues that occurred on the date of your event. As our customer service team had advised, traffic was heavier than expected which is out of our control. We are happy that you were able to connect with our customer service team and they were able to offer resolution in March.

• Review fromPo C

  Date: 11/14/2023

  1 star
  Horrible experience! They showed up late. Bus broke down. Took an hour to repair. Would not accommodate our requests to make up for lost time.

• Review fromSad T

  Date: 09/28/2023

  1 star
  I ordered a bus which was over $2000. The company canceled on me. I still have not a receive my refund. I call the company and no one picks up. I send emails and they take their time to respond. I'm about to get a lawyer and start the process of suing.

• Review fromOL

  Date: 08/22/2023

  1 star
  Absolutely the worst business you could possibly pay money to. We were picked up in the most ratchet vehicle, in which the check engine light was on the whole time and one of the windows was duck taped shut. Our driver did not know how to operate the *** on his phone and so the trip took us an hour longer (normally a 2.5 hour drive; took us 3.5 hours). The delay was NOT due to traffic, simply incompetency. The driver unwittingly had the "avoid highways" setting set on his phone .... He's a professional driver, and he was unaware how to operate his ***. I'm honestly not even sure how that's possible. Anyway, so this was for a corporate event and we were late for the meeting that we should have been 45 minutes early for. The driver was clearly worried about mechanical issues during out trip as well. The check engine light was on, and toward the end of the trip, he turned the ** off (in the middle of August in ********) in an obvious attempt to keep the engine from overheating (as opposed to pulling over and calling dispatch for a new vehicle). When the trip finally ended and we made it to our destination, we called customer service to (1) get a new vehicle for the return trip and (2) complain about the driver. ONLY TO FIND OUT THAT HE HAD ALREADY CALLED THEM AND THE WHOLE COMPANY WAS CALLING US (THE CUSTOMERS) LIARS. They called us, the customers liars, despite having concrete evidence about ALL of the goings on that day (photos of the check engine light and the turned off **). We decided NOT to take our return trip and instead rented cars to ensure the safe return of our people. This is a hilarious story to read. I hope you're entertained. And I hope we receive a full refund for this awful experience.

  US Coachways, Inc.

  Date: 08/23/2023

  Hello, please accept our sincerest apologies for your less than great experience. We do show that a formal complaint case was just opened yesterday 8/22. Please allow our customer service team to review all details and they will be in touch to offer resolution. Thank you.

• Review fromJim V

  Date: 01/29/2023

  1 star
  We experienced extremely poor service for the bus trip Jan. 20th, from *******, ** to ************* and back to *******. Concerned that the bus would not arrive on time, we called the 24 hour dispatch number at least 5 times between 5:30am and 6:30, when they finally answered. The bus was scheduled to leave at 6:00am and left at 6:50, because the bus driver claimed he had not been paid, so he wasnt planning to come.Early in the trip, the bus driver asked everyone not to use the restroom unless they were only going to urinate, and to even try to refrain from that. This caused much discomfort with the passengers who were told the bus was equipped with a restroom. Folks drank and ate little, not knowing when they would be able to relieve themselves. We had a couple month old baby on the bus, some elderly passengers, and all in between.Halfway through the 4 hour drive to Wash., **, the driver stopped for a ***** minute restroom break. Everyone was back on the bus within that time except for the driver who was on the phone. The bus started again after 40 minutes. As a result of the delayed departure and longer than planned break of ********************************************************************************************* visit the restroom (a long line at the portable toilets).At about 4:00pm, we called the bus driver and explained we would be back to the agreed upon location at 4:20pm. The bus driver had trouble finding the spot agreed upon and, with many calls, discussions, and waiting, it was decided for the bus to stay where it was and the passengers walked to the bus. They arrived where the bus was parked, and the bus left at 5:30pm. A time of over 1 hour for all the passengers in the cold awaiting the bus. We were hoping to use the PA system but it did not work. People in the back of the bus complained that there was a diesel fume smell. So, they asked that the baby on the bus stay up front, away from the fumes.Totally poor service!

  US Coachways, Inc.

  Date: 01/30/2023

  Hello ***. Please accept our apologies for the issues that transpired as well as any undue stress this may have caused. I do see that you have been in touch with our **************** Manager and they are working on a resolution for you. Please continue to work with them on this. Thank you.