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Business Profile

Auto Transportation

Elite Auto Shipping, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Transportation.

Complaints

Customer Complaints Summary

  • 34 total complaints in the last 3 years.
  • 8 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/02/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Company: ELITE AUTO SHIPPING. The driver who delivered my vehicle stole from my vehicle. I relocated from ******* to ***** and I had put most of my belongings in the car with permission from ***, the dispatcher who scheduled me. I get to ***** and I start looking for my kitchen items, my kids school supplies and my nail kit and its gone. I called them and they hang up in my face. The driver cussed me out and *** stopped texting back. I want my money for the items taken, refunded.

    Business Response

    Date: 05/01/2024

     Terms and conditions, signed and approved by customer states, broker can not be held responsible for lost or stolen items.

     

     Carrier company information was provided to customer.  Complaint can be filed under carrier company name, not the broker. 

    Business Response

    Date: 05/01/2024

     Terms and conditions, signed and approved by customer states, broker can not be held responsible for lost or stolen items.

     

     Carrier company information was provided to customer.  Complaint can be filed under carrier company name, not the broker. 

  • Initial Complaint

    Date:04/01/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Do NOT use this company! Got a quote and paid my deposit. Set a date. Day comes and it was a no call no show. The driver PASSED our pickup and ended up in ******!!! We called and never got an answer multiple times!! Finally got a hold of the dispatch. First we were told that the driver called out sick then we were told that the driver cancelled because it was a pickup paying more. How you take someone deposit and just cancel for more money??!! You determined the price so its not my fault. Veryyyy shady company. Bait and switch.

  • Initial Complaint

    Date:03/11/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Better Business Bureau:

    At this time, I have not been contacted by Elite Auto Shipping, Inc. regarding complaint ID ********.

    Sincerely,

    ***************************
    een shots of texts attached) and he never responded again. I have officially requested a refund on cashapp to the owner on Thursday 3/7/24, ***************************, whom I paid the $100 deposit, with no response or acknowledgement. All I want is my $100 deposit back for services not rendered per the contract. I already had another company execute the transport with no issues. Please help!

  • Initial Complaint

    Date:03/04/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was contacted by **** from Elite Auto Shipping on Saturday, February 24th, 2024 with a quote to ship my 2015 ****** Pathfinder from ******* for $700. I messaged back that I would like to use their company. I was told the deposit was $150 and requested my car be delivered no later than Saturday, March 2nd, 2024. He explained that this was possible and I signed a contract and sent the deposit via cash app. I did not hear from the company all week and finally messaged on February 1st, 2024 and was answered with, Hi yes I have a truck for today but it is express shipment truck and it ships for 150 dollars higher but I spoke and made only 50 dollars higher than original price and we can take it now if you want if not we have to wait.I, needing the vehicle by today, the 3rd, agreed and signed a new contract and paid the $50 fee via cash app.I was then contacted by ****** that they were there to pick up the car at 1:50pm. Today, the 3rd, I messaged ****** at 10:58pm and asked for an update. I received a response with, Should be delivered today in the afternoon. With this information, I waited at my home all day for the arrival. At 5:40pm, I reached out and asked for an update and received a response of, Hi no it wont be today, they are still in tn delayed sorry. I explained that Were gonna be out quite a bit of money not having it today. And we paid the extra for rush. We are really upset with this.And was answered with a very rude reply that they have 2-3 days to ship according to the contract. Yet, the contract states the delivery date as today. I have not been contacted by this company at all regarding my car. The only times I have heard about the car is when I contact the company. I feel that I have been robbed of my money and I am still without a car. I have now lost a significant amount of money not having a car here.They have not fulfilled the duties of their contract. I am requesting a refund.

  • Initial Complaint

    Date:02/05/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

    At this time, I have been contacted directly by Elite Auto Shipping, Inc. regarding complaint ID ********, however my complaint has NOT been resolved because: No further response after indicating they we charge me a cancelation fee. No refund of money and no further communication from them.

     

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.

    Sincerely,

    *************************

    Customer Answer

    Date: 03/22/2024

    Better Business Bureau:

    At this time, I have not been contacted by Elite Auto Shipping, Inc. regarding complaint ID ********.

    Sincerely,

    *************************

  • Initial Complaint

    Date:01/31/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    January 14, 2024 $200 deposit the dispute was never approve due to the my bank the company has not solved this problem or tried to solve this problem

  • Initial Complaint

    Date:12/07/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was working with a broker to try and get a vehicle that I purchase from ***** to *********. He rushed me into signing a contract before I had time to even look at how bad his business is. I signed a generic copy of A contract. Gave my credit card information and then I read reviews and I did not trust him toDo the job or touch my vehicle. When I ask To cancel this generic contract he immediately started in saying nope I'm not gonna do it no way you can only use me and nobody else and then you'll see where I circled the picture he threatened me that he knows where I live he has my information and to be careful about the car like he was going to go damage it.

Elite Auto Shipping, Inc. is NOT a BBB Accredited Business.

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