Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/01/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Lsoru posted ads on ******** which I purchased a dress and shirt from. (Early April). I received these items about April 18. The ad said something like - Made In **************. The garments say Made in *****. After several correspondences, they tell me they are in *****. The website does not list material that the clothing is made from: I didn't notice that until receiving it. I was very unsatisfied with it. "If you need further clarification on dress fabrics that are not listed in the product description, please contact us." No phone number, or address, just an email address.This is how their "Easy" return policy works:"1: Please contact with our customer service to get a return/exchange authorization and return address within 30 days upon receipt. We don't accept the returned package without authorized from customer service."I requested a return authorization 2 days ago and received this:"**** *********** *** ****** ***** **** *** *** *** ********* **** *** ******** ** *** ****** *** *** *** ** ************* *** *** **** *** ********** **** *********** ** *** ** *** **** ****** **** **** ** ******* ** *** ********************************** ****** ******* ***** **** ******* **** **********************************"I'm NOT interested in keeping their merchandise and want a full refund. If nothing else, I hope to save others from this experience. I wrote the above a couple days ago, and decided to wait and see what would happen. Now they have sent this: **** ************** ** *** ******* ************ ** *** ***** ***** *** ****** *** ** *** ******* * **** ****** ************ ** *** ***** ****** *** *** ****** ******* ** ** ****** *** ** ** *** ***** ****************** ** *** ** *** **** ****** **** **** ** ******* ** *** ********************************** ****** ******* My response was that I want a FULL REFUND.

• Initial Complaint

  Date:01/23/2024

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My order was shipped on 12/25/23. I first emailed the company to request that I make a return on 01/03/24. I have contacted the company four times and have not received a response. The header on the sales email I received said the company has a 30 day fit guarantee, but they do not answer the emails I send asking to make a return.Order #******* **** tracking # ************************** shows the order was delivered on 01/02/24 and I tried to contact them the next day, 01/03/24 to get a shipping label to return the item.The company website is *************************************** and the email I have to seek to make a return from **********************************

  Customer Answer

  Date: 02/17/2024

  Better Business Bureau:
  
  At this time, I have not been contacted by Lsoru regarding complaint ID ********.
  
  Sincerely,
  
  ***************************
  

• Initial Complaint

  Date:06/13/2023

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered two dresses from them on line. I received the dresses after a while and they are too small. The fact that they were not made in *** as stated, and cheap, looking does not matter. I have emailed several times to get a return label to return and get my money back with no luck. The have offered $15 for me to keep. I have emailed several times I want to return them for a refund. I should have read reviews before ordering, as it appears I am not alone with this struggle.And way you could help would be appreciated

• Initial Complaint

  Date:05/04/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed my on-line order on 04-01-2023 for four dresses. The total cost was $168.96 and they charged my credit card immediately. The items arrived on 04-24-2023. I was not satisfied with the quality or fit of any of the items and reached out to the company by email on 04-25-2023, requesting a return authorization for a full refund as instructed on their website. They wanted to know each item number and why I wanted to return each one. I promptly replied to their email with the information. They offered me $35 and to keep the items. I told them NO, and once again requested a return authorization to send all items back for a full refund. They have not responded to my last email sent to them on 4-28-2023.They advertise made in ***, easy returns. I'm following their stated process for the so called easy returns and just want to return the items for a full refund!Order number: *******

  Customer Answer

  Date: 06/02/2023

  At this time, I have been contacted directly by Lsoru regarding complaint ID ********, however my complaint has NOT been resolved because:

  After multiple emails back and forth of me requesting a return authorization for a full refund, there next to last offer was requesting I keep the merchandise and they would refund me $99.  I said no, I want to return the items for a full refund.  They told me the cost to return would be on me and the items have to be returned to *****.  I tried to return the items at my local post office and was told the address given to me was not a valid address.  When I questioned the address they just sent me another email with the same ***** address.

  The items were shipped to me from ********.  Their website says everything is made in **************, easy returns within 30 days, so I questioned them about the return address with no response.  They have now pushed this past the 30 days, so I'm not sure what my next step should be.

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  Sincerely,

  *************************

• Initial Complaint

  Date:04/25/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I order 4 dresses in February for $162.86. It has been charged to my credit card but I had NOT received my merchandise. So I want either the merchandise or a total refund.

• Initial Complaint

  Date:04/20/2023

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered two dresses from Lsoru, which states returns are accepted for 30 days. I immediately tried the dresses on upon arrival... they did not look like the photos posted on ********* and I do not like them. When I tried to get return approval on an $81.68 order they offer a refund of $14 & I could keep the products. There is also false advertising involved - as supposedly the dress are made in N. or *********** and when order was placed billing came from overseas. Immediately alarms went up. Then when I asked for delivery information they sent a tracking number that when checked said package had not been received yet. LsoruORDER #******* Thank you for your purchase!Hi *******, we're getting your order ready to be shipped. We will notify you when it has been sent. Navy ********************* Print Side Pocket Mide Dress 1 Blue / M ***** Temperament Blue Vintage Print Midi Dress 1 Blue / S ***** Subtotal $85.98 Shipping $0.0 Discount -$4.3 Total $81.68 USD I had the dresses sent to my daughter's name & address because I had no idea when it would arrive.

  Customer Answer

  Date: 05/14/2023

  At this time, I have been contacted directly by Lsoru regarding complaint ID ********, however my complaint has NOT been resolved because

   

  See Temporary Complaint ID is ************************************ Where I re-entered the complaint and all the documentation. 

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  Sincerely,

  *************************

• Initial Complaint

  Date:04/10/2023

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  March 8,2023 I ordered two dresses from Lsoru, which total $88.33, must have put wrong address and I finally found where the package was delivered. The dresses do not fit and I have asked for information to return and get refund. They sent a message that they will send me $15.00. I would appreciate them giving my full refund, not $15.00. It should not be that hard to return the dresses and get a refund.

• Initial Complaint

  Date:04/07/2023

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 3 items of clothing from LSORU online and received a confirmation email on March 1, 2023.ORDER #******* which included: Artistic Boho Chic Tunic Dress, $42.99; Brown ***** Sleeveless Cami, $36.99; Groovy ***** Round Neck Top, $38.99. The subtotal was $118.97 USD, with a discount for $11.90. I paid a total of $107.07 when I ordered the items, using my **** charge. On March 23, 2023, I received Tracking Number: **************************, and the items were delivered to me on March 30, 2023. LSORU clearly states their return policy as: easy returns if within 30 days of delivery. The items were all a size large, which should have easily fit me. I could not even get two of them on over my head, and the third was also a poor fit. One of reasons I decided to order from LSORU was that they state clearly on their website: MADE IN **************, ***. The tags on each of the items said, "Made in *****." I sent a request to LSORU for a return authorization, as required on their website, well within the timeframe required for returns. I have received no such authorization. They offered to give me $21, which I declined, repeating my request for return authorization. They offered to give me $38, which I also declined. I feel that I am justified in asking for a full refund. I will pay for return shipping if required to do so, but it should not be an international shipping expense, since they claim to be located in **************. Can you help me? I am concerned that their offers are only meant to delay my requests for return authorization to extend beyond the 30 days allowed. I have uploaded screen shots of LSORU website (*************) showing 2 of the 3 items I ordered, one was no longer on the site. I also sent screen shots of their return policy (I followed each requirement), and their claim to be a domestic company. I have included a screen shot showing the transaction detail shown on my **** account.

  Customer Answer

  Date: 05/02/2023

  At this time, I have been contacted directly by Lsoru regarding complaint ID ********, however my complaint has NOT been resolved because:

  [Your Answer Here]

   LSORI has offered a partial refund of $55. I paid $107. That is unacceptable. They also confirmed in their email that their warehouse for product is in the country of *****. Their claim that everything is made in ************** is utterly false. Their claim that returns are easy is false. I feel they misrepresented themselves, and are unwilling to act in good faith by refunding my payment.

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  Sincerely,

  *********************

• Initial Complaint

  Date:03/28/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered two dresses from this company. They advertised on ********* and I should have known NOT to trust them. The pictures of the outfits were cute, so I took a chance. They took FOREVER to come. When they arrived, I tried them on. One was huge enough (the large) to fit three people, the other fit strangely. I wanted to return them, but there was no return slip or any information to do so. I went on line and got a customer service number which wouldn't go through. Also, I emailed them, and that didn't work either. Now, I've paid $79.98 and have two dresses I can't wear. You have helped me before, and I hope can again. All I want is my money refunded.Order#********** (1 - Boho Chic Sleeveless Multi-color Prairie Mini Dress (size L) $39.99, 2-- Front Pocket Denim Overall Mini Skirt (size M), $39.99.Thank you,*******************

• Initial Complaint

  Date:03/22/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a dress from a ******** ad and would like to return the dress. The dress does not look like the photo in the add, it is much smaller than the size requested, and the material used in the dress is very thin and cheap. The add claimed the dress was made in **************. I requested information on returning the dress the day I received it. The company offered me $11 compensation for the dress, which cost $49 plus $8.98 shipping charges, on 3/19, which I declined. On 3/21, they offered me $23 refund, then today, 3/22, they offered $30 as their final offer. I contacted my credit card company to dispute the charge. I wanted to contact Meta/Facebook to complain about the false advertising, but don't know how. They are still posting the same add today for a variety of clothes.

  Customer Answer

  Date: 04/16/2023

  Better Business Bureau:
  
  At this time, my complaint, ID ******** regarding Lsoru has been resolved.
  

  (By clicking "OK", your complaint will be closed as Resolved.)

  
  Sincerely,
  
  *************************