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Business Profile

Garbage Removal

Suburban Disposal Corporation

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Garbage Removal.

Complaints

This profile includes complaints for Suburban Disposal Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

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Suburban Disposal Corporation has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:02/13/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid this company $280 in advance for 6 months of garbage removal using their provided garbage tote and recyclable tote. The service day is supposed to be Wednesdays. As of yesterday, Wednesday 2/12/25, my garbage has been sitting on the curb for 3 weeks and is now overflowing! I’ve called the company and spoke with a very rude woman named Sharon several times over the last week after not being serviced the first two weeks and she assured me someone would pick my trash up over the weekend or Monday the latest. Here it is Thursday 2/13/25 and my trash is still sitting on the curb overflowing!! They accused me of not having the trash on the curb so I emailed Sharon a picture (attached). Initially she refused to even let me speak with anyone else when I asked for a manager or supervisor. Finally she put me on with an office manager after she claimed there was no manager or supervisor to speak with! I need them to take the trash from my curb- I paid them in advance to do so!! And at this point I’d like to cancel service and request a refund before dealing with this unprofessionalism any longer!!!

      Business Response

      Date: 02/21/2025

      Dear
      Sir:I
      have reviewed complaint # ******** and have reviewed the information sent and
      our files on the matter.  We sincerely
      apologize for the inconvenience caused by the missed pickups during the first
      three weeks of your service, which began on January 29, 2025. We recognize that
      this was not the level of service you expected or deserved.To address
      this issue, we issued a total credit of $36.88 to your account:$24.57
      credited on February 11, 2025, for two missed weeks.$12.29
      credited on February 13, 2025, for an additional missed week.Additionally,
      on February 13, 2025, our records indicate that service was provided. Following
      the BBB complaint, we ensured that your service was completed on February 19,
      2025. While your equipment was not placed at the curb that day, we instructed
      our driver to complete the pickup as a courtesy.We genuinely
      value your business and would love the opportunity to continue serving you.
      However, if you would prefer a full refund, we are willing to honor that
      request.To prevent
      similar issues in the future, we have addressed this matter internally,
      conducted retraining with our staff, and reinforced our commitment to prompt
      and efficient service resolution. We have also reached out to you via voicemail
      in hopes of discussing this further.Please let us
      know how you would like to proceed. We are committed to resolving this matter
      to your satisfaction.Sincerely,Jeff
      M********Operations
      ManagerSuburban
      Disposal Corp.

    Suburban Disposal Corporation is NOT a BBB Accredited Business.

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