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Business Profile

Towing Company

Tooley's Towing

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:10/02/2023

    Type:Billing Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Subject: Concerns Regarding Towing Charges in Rotterdam, NY

    Dear Sir/Madam,
    I am writing to express my concerns regarding a recent towing incident that occurred on ******* ****** Rd, Rotterdam, NY, and the associated charges. I believe there may be a misunderstanding, and I would appreciate your assistance in resolving this matter.

    On September 14,223 I was involved in a car accident on ******* ****** Rd, and the ********* Police Department promptly responded to the scene. Subsequently, they called a tow truck to the accident spot, which was conveniently located only 1/4 mile away from my residence. I complied with the towing request and paid $575.00 in cash for the service.

    However, I was taken aback when I subsequently contacted the tow company and spoke with the owner. During our conversation, the owner informed me that a charge of $225.00 was attributed to the mere act of them being dispatched by the ********* Police. Regrettably, I was not made aware of these charges either by the police officers at the scene or by the tow truck operator.

    I genuinely believe that there may be a misunderstanding or lack of communication regarding these charges, as I was not provided with any prior notification. Moreover, I would appreciate clarification regarding the necessity of this fee, given that the police initiated the tow.

    I kindly request your assistance in addressing this matter and ensuring a fair resolution. Specifically, I would like to inquire if it is possible to receive a refund of the $225.00 charge associated with the police-initiated towing service, as I was not provided with any notice of this expense.

    In my pursuit of understanding and resolving this situation, I am committed to cooperating fully with any requests for documentation or information that may be necessary. I value the services provided by the ********* Police Department and the tow company, and I intend to ensure that this situation is resolved amicably.

    Thank you for your attention to this matter. I look forward to your response and any guidance you can provide in addressing this concern promptly.

    Sincerely,


    ******* ****

    Business Response

    Date: 10/23/2023

    BBB spoke to the business and the following was relayed: The police called me out.  I performed a service.  She has to pay.

    Customer Answer

    Date: 11/01/2023

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  If you look at bill he charged me two tows . His bill doesn’t say service fee. 

    Regards, 

    ******* ****

Tooley's Towing is NOT a BBB Accredited Business.

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