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Business Profile

Newspaper

The Daily Gazette

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 20 total complaints in the last 3 years.
  • 6 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/27/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Better Business Bureau:


    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The business received the screenshots of the emails and outgoing phone calls indicating that there was correspondence made canceling the subscription in October 2024, and not just the one email referenced by them from December 2024. The refund of all charges made after the cancelation date in October was sufficient for me to find this matter resolved. Thank you for your help.



    Regards,



    ***** ******








    morally wrong to disallow someone from ending a subscription and terminating access to charge their credit card on file. It is questionable to force someone to call their phone during their relatively short business hours in order to cancel a subscription that can be started easily online also.

    Business Response

    Date: 02/27/2025

    Dear ********
    Thank you for bringing this to our attention. We have reviewed Mr. ******** account and taken the necessary steps to ensure his concerns are fully addressed.
    His subscription has been canceled, effective 2/28/2025.
    A refund of $4 has been issued for the charge made on 2/9/2025.
    Auto-pay has been removed to prevent any future charges.
    We did receive a cancellation request from Mr. ****** in December and, as part of our standard process, reached out for confirmation of a cancellation reason before processing the request. Unfortunately, we did not receive a response, and the subscription remained active with auto-pay enabled. However, we understand his frustration and have now ensured that his subscription is fully canceled with no further charges.
    Please let us know if any additional information is needed. We appreciate the opportunity to resolve this matter.

    Business Response

    Date: 02/28/2025

    Dear ********
    We have reviewed ***** ******** concerns and taken the necessary steps to resolve his issue. A $4 refund was already processed yesterday, and we have now submitted an additional $20 refund request, covering five payments since October for his online-only subscription.
    Once this $20 refund is processed, the customer will have received a total of $24 refunded, and his account should be fully resolved. We have also reached out to Mr. ****** to confirm if this resolution is satisfactory or if there is anything further we can do to assist.
    Please let us know if you need any additional details.

  • Initial Complaint

    Date:10/19/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ongoing billing issue along with customer service issue and delivery issue with The Amsterdam Recorder Newspaper.

    As an elderly man, I am being severely over charged on my account. I have asked for several discounts due to delivery issues to my home and incompetent customer service reps can not bill accurately according to verbal discounted confirmations.

    On 10/19/24 Delivery person threw paper so hard at garage door waking my daughther **** ****** up at 5:00am she called again on my behalf with delivery instructions of delivering paper as of 10/21 in maibox and another added discount of $18.00.

    Business Response

    Date: 10/25/2024

    Thank you for informing us of Mr. ******’s complaint. We have addressed his concerns by adjusting his account to cover his subscription through November 11, and we will be sending a new invoice for $16 at that time for an additional 4-week period. We have also provided Mr. ****** with information regarding potential promotional rates should he wish to renew at the end of this term.
    Please let us know if there are any additional details we can provide, or if further steps are required.

  • Initial Complaint

    Date:09/03/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Thank you for your valuable service!

    Regards,



    ******* ****








    Business Response

    Date: 09/03/2024

    Subject: Response to BBB Complaint ID ******** – ******* ****
    Dear Better Business Bureau,
    Thank you for notifying us of the complaint filed by Mr. ******* ****. We have reviewed the matter and taken appropriate action.
    A refund of $157.71 has been processed back to Mr. ****’s credit card ending in ****, and his subscription account has been closed as per his request. We have also communicated this resolution directly to Mr. ****.
    Please let us know if there are any further steps needed from our side, or if you require any additional information.

  • Initial Complaint

    Date:07/23/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
    Thank you for your support and help in this matter. The Daily Gazette has promised to send the additional refund within the next few days. I did write back expressing my concerns with how they handled this. I have since received an apology from them. Again thank you very much **** ******** Regards,
    ******* ******** told in essence that was all I was getting back. I asked to speak to a supervisor and was put on hold, I waited four minutes with no one answering again ( the on-hold music ended after about 30 seconds then silence). I paid for 2 years starting Feb 2024, I cancelled in April 2024, that is 2 out of 24 months I paid for. I should get much more back. I believe I should get it all back as I have not received what I was promised by the Daily Gazette when they took my $345. The customer service of this company is horrible to say the least. Please help me get my money back.

    Business Response

    Date: 07/25/2024

    Update on Complaint ID: ********

    Dear Better Business Bureau,
    I am writing to provide an update on the complaint filed by **** ******** regarding account #****** with *** ******** *****
    We have processed an additional refund of $251.89, which is being included in this week's check run. Mr. ******** should receive the refund within 7-10 days. He has confirmed that this resolution is satisfactory and has expressed relief that the matter has been addressed.
    The account has been closed as requested, and no further action is required on his part.
    We sincerely apologize for the inconvenience Mr. ******** experienced and are committed to improving our customer service processes to prevent similar issues in the future.

  • Initial Complaint

    Date:06/17/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Gazette contacted me 7/3 and my complaint is resolved. Many thanks for your help. EM

    Regards,

    ********* ******* 

    Business Response

    Date: 07/09/2024

    Thank you for bringing this complaint to our attention.We have spoken with ********* ******* and resolved the issue. The delivery of the paper has been stopped, and she has not been charged for any papers she did not request. She is satisfied with the outcome as we have spoken with her today.Please let us know if there is anything further we need to do.

  • Initial Complaint

    Date:05/01/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Schenectady Gazette started mailing me the newspaper and sending me bills for something I never wanted or subscribed to. I canceled the paper over a year ago in 2023. Out of the blue they started billing me and then started sending me the paper. I have called numerous times and told them to stop the paper and refused to pay. They still are sending it! I do not want it!

The Daily Gazette is NOT a BBB Accredited Business.

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