ComplaintsforSayville Ford

• Initial Complaint

  12/20/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  Horrible experience...0 stars... After being told the 2023 Mavericks were being sold over MSRP/sticker, I agreed to pay a couple thousand over sticker for vehicle...That is where the ** started...Was brought to financial guy(****) who told me the finance rate was almost 10%...I told him I'll go apply to my credit union for a rate slightly below 7%, he tells me that I will then have to pay more for the vehicle.. He then proceeds to steamroll through the whole extended presentation telling me it was one product when it was 7 separate products..Very high pressure and very unpleasant.... The added cost was $8,443.00!! They did not provide a copy of the bill of sale at the signing...This is both dishonest and against *** law...I actually had to return to the dealership later that day to request a copy. Now sifting through some of the reviews I see that this is something this dealership clearly practices...I have never reviewed anything in my life but this deserves it. It's why people hate the car buying process. Sayville Ford won this one and am now going to pay off loan or refinance the auto loan after the 6 months they said was required, but I will never buy from this dealership again. Please read some of the other negative reviews. Ask to see the bill of sale before signing off on the deal...For $8,500(and I would have gladly spent half that for the actual extended warranty) **** lost a customer..Will be writing a ******************** complaint also...I hope *************** on the extra commission he made...

  Business response

  12/21/2023

  We want all of our customers to have a pleasant experience. I spoke with your sales consultant *****, he said he was unaware of your horrible experience. I have attached the "Final Acceptance" document with your signature, this document reviews the accepted coverage items. Each item of coverage has a warranty form that requires a signature, all 7 documents plus the acceptance document was signed by you. We are always available to discuss questions about your purchase. Carlo is at ********************

  Thank you for your business, ***************************** VP ********************

  Customer response

  12/22/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because: 

   The way in which all the extras were added were dishonest...I believed I was buying one product when I bought 6 or 7 products....Each product was not explained to me that they were each separate at a separate cost...I was not provided a copy of the bill of sale to review before signing and it was not included in my paperwork folder. I had to return to the dealership and request a copy of the bill of sale...This is both dishonest business and a copy of the bill of sale I believe is required by *** law....

  
  
  *****************************
  
  
  
  
   
  

  Business response

  01/18/2024

  We have called *** ******** on Tuesday 1/16 & Wednesday 1/17 at the ************. My Finance Manager ******************************* has been instructed to go over the deal with *** ******** and make any adjustment he can. ************************* has been waiting on a call back ********************  *** will be the one to submit any adjustment to the warranty companies. Thank you

  Customer response

  01/18/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.  ************************* called me and dealt with the problem.. I got a credit back for 1 item and kept the rest... I wish my dealings with **** were better as it ruined my experience at Sayville Ford... 
  
  Sincerely,
  
  *****************************
  
  
  
   
  
  

• Initial Complaint

  10/20/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My car would not pass *** emissions before I got the car repaired, the car had a vapor leak, I was charged a diagnostic fee of $200 plus repairs, $1,000 just for the 1 repair on the bill, the other 2 repairs on the bill not related, are satisfactory. I went to a different mechanic to get my car inspected after the car was repaired by Sayville Ford, the car did not pass the *** emissions. Sayville Ford is responsible for this repair behind related to the failed inspection from their previous repair on the car, from Sayville Ford. I also have another problem with Sayville Ford, there was misconduct that happened with the Sayville Ford management after I had picked up the car on Tuesday. When I picked up the car before I pulled the car out of the parking lot with the car running, I noticed that the air conditioning did not work. The **** mechanics did not test the equipment on the car before I had picked car up. The service manager tried to charge me more money to to fix a repair, that did not need repairing, the air conditioning started to work after I pulled the car out of the parking lot. I knew ahead of time that the air conditioning was working before I had gotten the car repaired, of which was not related to the coolant leak repair that they did was done by Sayville Ford as well, THE ******** SERVICE MANAGER is telling me the coolant leak repair that they did, is related to the air conditioning not working. Obviously, this is not true, I refused to pay him any more money, demanded to him that he fixes the air conditioning on the car immediately! The ******** SERVICE MANAGER tells me to "GET THE **** OUT OF MY SHOP" in front of *************** the service departments Sayville Ford waiting area, denies me service altogether! I still tried to reach out to ***** two days later, my service advisor at Sayville Ford, that handled my case. She could not care less about my case in regarding the vapor leak problem, for the *** emissions, there denying services.

  Business response

  11/06/2023

  Sayville Ford's tries to deliver quality repairs when a customer comes to our ******************* Unfortunately, ************** had concerns regarding a recent repair and conducted himself in a manner that was aggressive. Our service manager had enough abuse and responded in kind. ************** was informed that his vehicle needed additional work in order to pass NYSI which he declined. Due to his outburst ************** is not welcome back in our store.

  Customer response

  11/06/2023

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  I paid Sayville Ford a $200 diagnostic fee for the vapor leak problem and a $1,000 for the repair, it was the wrong diagnosis.  The canister valves did not need to be replaced, that did not fix the vapor leak problem.  IT WAS A FALSE REPAIR BILL; I WANT A $1,200 REFUND!  MY *** WON'T PASS INSPECTION UNTILL THAT VAPOR LEAK IS FIXED!  I NEED TO GET THE *** INSPECTED BY JANUARY!  ******************* DOES NOT GIVE A GOOD GOD DAMN!

  THE ******** SERVICE MANAGER WAS ABUSSIVE WITH ME!  S*** FOR BRAINS TRYED TO RIP ME OFF!  CHARGE ME FOR A REPAIR THAT DID NOT NEED REPAIRING, CAUGHT IN A LIE, WITNESSED IN FRONT OF *************** THE WAITING AREA!

  Sincerely,
  ***********************
  

   

   

   

• Initial Complaint

  09/01/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I purchased a 2023 **** Maverick and was repeatedly told throughout the process that we would not be charged over sticker price. I will admit to the mistake of signing without going over everything, but I had ordered the car in November of 2021 and received the car in March of 2023 so when the car arrived I was excited to get it and was coerced into a quick signing process. Upon realizing this week what had transpired I brought this to their attention at sayville Ford. The Finance Manager who helped us was very cold and didnt seem like he had any interest in helping us. After speaking with the general manager he came back with an even less helpful disposition. When I claimed that I had been lied to he became very defensive and told me to leave. As I was leaving I called him a **** to which he replied ****** there are multiple witnesses to him saying this. I then left the building while my dad stayed behind to keep talking to them.

  Business response

  09/15/2023

  My apologies for delayed response, I was away on vacation. ********************************* purchased the Maverick on 12/03/2021 attached is the signed buyers order agreement. The vehicle was delivered at the agreed upon price. I do not understand where the misunderstanding is taking place. Our staff was spoken to poorly and responded in the same fashion.  Thank you.

  Please see attached buyers order.

• Initial Complaint

  08/30/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Went to dealership because both axels on my **** escape need to be replaced. Car is under warranty but originally was told they may not accept it. After finally speaking to management I was told parts were ordered. Now I can not get through to anyone to find out when parts are arriving. No managers call you back **** corporate has left 15 messages with different managers and havent gotten a response. I just want to know when parts will be in and car fixed. Worst customer service Ive ever dealt with

  Business response

  08/30/2023

  We appreciate the opportunity to service the ********* vehicle. The vehicle was diagnosed by our mechanics and the parts were ordered. The vehicle parts have arrived and ********************** has an appointment on 8/31/2023 to have the repairs completed. Since ********************** has an appointment for the repair, I do not understand the complaint? The appointment for the repair was made on 8/29/2023 the same day as this complaint. Sayville Ford has no control over ********** Company's parts availability. ********** Company did call our service manager once.

  Thank you, ******************************** VP

   

• Initial Complaint

  03/24/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  On Feb18,2023 I placed an on line order for a 2.3L engine cover for a Lariat, price was $80.17 and after tax and shipping cost it was $101.03. I received a confirmation email with an order # ********.This was a gift, I was reminded last week it was not delivered so I called parts ***** and explains giving all info above but was told the person who does on line orders comes in after 11 and will call back. No return call. I called again yesterday and left message on their voicemail that promises calls will be responded to in order they are received, no call back.I call again today and parts **** said it was probably cancelled, we cancelled a bunch of orders couple of weeks ago because third party vendor offered at wrong price. I was not informed it was cancelled, I asked how could they do that and not respect initial order and the parts **** person said well we did. He was to pass my request for investigation on this to someone else and as I was asking another question he abruptly hung up on **** immediately called to speak to General manager and was told he was in a meeting to leave a message. The phone extension I was passed to had no name just a leave a message, which I did and am still awaiting response.This salesmanship and practice is deceiving and needs follow up.Thank you

  Business response

  03/24/2023

  We apologize for any miscommunication. We replied to ************************************* online part order on 2/20/23, the part was altered by **** and received a new part number. The new part cost more money, we sent a replied "please call if you want the part" The item was never charged to the customer. We have attached the documents showing proof. If you still need the part please contact our parts manager ***************** ******************** Thank you.

• Initial Complaint

  02/23/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  On Sunday, Feb. 19, 2023, my wife and I made an appointment with a sales representative, *****, at 12 pm and went to Sayville Ford to look for a new 2023 Explorer. We found an Explorer in the showroom and ***** and his sales *********************** ran some numbers for us to lease it. The figures (down payment and monthly lease payment) seemed quite high and were never fully explained in terms of what our down payment would be covering. We told ***** our purchase of the Explorer was contingent upon our son and daughter-in-law getting out of their ***** lease two months early so we could give them our current car. We were told by the dealership that in order to "hold the Explorer until Tuesday or Wednesday" we would need to give them a credit card deposit of $500. We were also guaranteed the $500 was fully refundable. We gave them the deposit on our credit card. I called ***** on Monday, Feb. 20, around 2 pm to inform him that we could not move forward with the purchase of the Explorer at this time (because of the ***** lease), to release the hold on the 2022 Explorer in the showroom and issue me my $500 refund. He informed me that I would have to come back to the dealership to have my credit card reauthorized to get my deposit back. I requested to do the refund over the phone and he said he'd have to speak to his manager and call me back (which he never did). After several phone calls to ***** and the dealership on Tuesday, Feb. 21 and today, Feb. 22, ***************************, sales manager, finally returned my wife's calls. I went to the dealership approximately 12:30 pm today, met with *****, voiced my complaints about the entire experience and asked for my refund. ***** asked me for my credit card to re-run it for the refund. After I left the dealership, I called ******************* and asked him why I didn't have to sign the reauthorization of my card today and why I didn't get a receipt for this transaction. He said its store policy not to issue a copy of the receipt.

  Business response

  03/16/2023

  Sorry for the delayed response. Once the refund is issued by our office a copy of the receipt is e-mailed or land mailed to the individual. The front desk does not process refunds. The money was refunded on 2/22/23, the customers bank statement should also reflect this refund. We apologies for any misunderstanding. 

  Customer response

  03/16/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *************************
  
  
  
   
  
  

• Initial Complaint

  08/16/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 10/5/2021 purchased new **** Explorer ST. At time of purchase advised I traveled through many states and needed best coverage available by ****. Sold Maintenance Program for $1148 (only good at Sayville Ford) not cancellable except fraud or material misrepresentation (this should be both). Sold vehicle services contract, Wheel and tire protection contract, powertrain warranty (all through Allstate) and glass coat. NONE THROUGH ***** Again Failure to disclose, bait and switch, material misrepresentation. I have contacted the ************* spoken to and was told I could not cancel a maintenance program contract, only good at their dealership, but **** welcome to come by when I was back in ** and he would see what could be done about the other misrepresented, bait and switch contracts and warranty documents when I come back into their dealership. When I contacted **** Corp, I was advised by a **** employee that sometimes dealers sell other warranty products (not ****) that they are able to receive a commission on.

  Business response

  08/17/2022

  Thank you for the opportunity to reply. I have attached the vehicle purchase information that clearly shows the items purchased. All of the documents have been signed. (8 times.) ************* coverage provided meets or exceeds ****s warranty. The Allstate warranty is accepted at all major repair facilities not just **** throughout *****************. We do not conduct bait and switch tactics, all of the signed documents clearly show the item purchased. Allstate is a quality name with a quality product. Thank you  

  Customer response

  08/22/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  Thank you BBB.

  My desired resolution is: Cancellation of the following contracts (listed below) with credit to the lien holder ( South Shore Motors / Citizens-lending institution) due to the Material Misrepresentation / Fraud by the Sayville Ford Finance dept. 

  1. Maintenance Program-Only valid at Sayville Ford- Not disclosed / Material misrepresentation / fraud

  2. Allstate *************** Contract- *********** -did not disclose this was not a **** Product / misrepresentation / fraud

  3. Allstate FMC Tire & ************************************ -did not disclose this was not a **** Product /misrepresentation / fraud

  4. Power **** Limited Warranty- ********** -did not disclose this was not a **** Product / misrepresentation /fraud

  I trusted Sayville Ford, until I recently serviced my vehicle for its 10k maintenance with a **** dealer in ******, **.  In doing so,  I discovered the Fraud / material misrepresentation of the Sayville Ford Finance Dept.

  Because of this, I am requesting a credit to the Lien holder  of the afore mentioned fraudulent/ misrepresented documents.  As advised by the **** Dealer in ******, **, this credit to the lien holder can begin now, effective 9/1/2022 by using the mileage recorded from my last service with **** VIN#*****************.

  Of note, at the time of purchase, after signing the  Maintenance Program document, I was advised the printer was not working so the remainder of the purchase documents were read to me by the Finance Mgr and I was provided a 4 x 6 screen to sign with a electronic signature to be used for additional documents.  My document copies bear no signatures.  My original sales receipts, showing two $10,000 deposits  were taken from me.  I was advised they would be mailed back when they were able to make copies.  This has not happened and I have no final sales receipt.

  My desired resolution is cancellation of the above fraudulent /misrepresented  contracts with credit to the lien holder.

  With gratitude for your assistance,

  *********************
  
  
  
  
   
  

• Initial Complaint

  05/19/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I Gave a $1000 deposit and signed a contract for a new Van 12/8/21. The dealer called me with the Vin # 3/2/22 4/25/22 I was told my Van was ready to be picked up. When I ask what the finance rates were I was told I could only do that the day I come to get my Van. I called back and let them know got my own financing not with the dealer and wanted to pickup my new ***. They stopped returning my calls. After many attempts to get a date to pick up my *** I was told they sold my *** to some one else.

  Business response

  06/09/2022

  I apologize For the delayed response. I will investigate what happened with this purchase and contact the customer. Sincerely, ******************************** VP ********************

  Customer response

  06/10/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  I was expecting to have a new truck now. I custom ordered this truck with Sayville Ford in December 2021. I contacted an other **** dealer and was told that **** is not taking any more orders for 2022 trucks. They are not taking orders for 2023 trucks either. This will leave me without a truck for over a year. I will also be forced to pay more for the truck and interest.

  Thank You

  ****

   

   

  
  

  
  
  
  
   
  

  Business response

  06/29/2022

  Due to miscommunication and the length of time the vehicle sat her undelivered; the vehicle was sold to another customer. **************** requested a refund on may 18. 2022, we issued the refund immediately. Due to manufacturer constraints, the 2022 Transit Van is no longer available to order.

  Sayville Ford is offering to order a 2023 Transit Van at our cost with a rush priority. The vehicle would be manufactured based on ********** Company's production schedule.

   

   

  Customer response

  07/06/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution will be satisfactory when Sayville Ford provides me with the new contract at their cost for the new 2023 Transit Van. The 2023 Van will have the same specifications as the original order  from 12/8/2021
  
  Sincerely,
  
  *********************
  
  
  
   
  
  

• Initial Complaint

  05/05/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  I went to **** Sayville to look at a car. It was a stop-off just to compare as I had my mind set on buying a ******* Sales person *********************** said price was ******. I said I was going to ******* He then said what can I do to keep you from going to ******* I said lower the price down $1000 and give me free roof rails. After talking with manager he came back with price of ******, free roof rails and free Crystal ******* I said OK and left deposit and had to come back following day. Came back and signed paperwork. Finance Manager said sign up for this free car wash program called sign and drive and you get free monthly car wash for 2 years. So we downloaded the app in his office and signed up in front of him, took paperwork, car and left. Next day I decided to look over paperwork and see on PowerTrain Warranty paperwork Sales price of $38,575. Loan papers only show total price after tax and tax amount. I do the math and that equals $41,366.20 sales price (44,976.66(total price) - 3610.86(tax) for a discrepency of $2791.20 between the 2 prices. I call the sales person to see what the actual cost was. I wasn't given a **** of sale in the paperwork. Finance manager calls back and says its because of the following costs Crystal ****** $719, Theft Etch $495 Shine And Drive $539 and Simonize $1038. I called sales ***** again and said you dont tell me about this stuff only that crystal ****** would be free to not go to ******* He says yes let me talk to my manager. Doesn't call me back instead send an email saying here is your **** of sale with those items and charges, tough luck. My name is typed on it but I didn't sign it, only has my wife's signature in the digital copy. I went to the dealer and asked for original bil of sale and they wouldn't provide it. Said nobody can walk upstairs apparently. So they ripped us off $2791.20 for products we either didn't know about or only knew about because they said were free. Also didn't provide **** of sale during purchase only late

  Business response

  05/05/2022

  I am sorry for the misunderstanding. I know **** our General Manager discussed your concerns and addressed everything. Thank you for your business, ******************************** VP

  Customer response

  05/06/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved. **** reached out to me and handled everything very professionally and in a timely manner.
  
  Sincerely,
  
  ***************************
  
  
  
   
  
  

• Initial Complaint

  02/07/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought my **** explorer from Sayville ford on 12/09/2017 I also bought an extended warranty from them for **** dollars. The finance guy told us the vehicle would be covered for 84 months or ***** miles which ever came first. I have paperwork to show this. Fast forward to yesterday I was able to get a last minute appt for my *** inspection. The service person told me I needed **** dollars worth of repairs and rattled off things pertaining to my powertrain and assembly arms. When I said I had the extended warranty I was told I didn't have a warranty. I was obviously upset and asked him to research, and he came back with the same paperwork from the system printed out showing my warranty expires 12/09/2022 from there system. I was advised to speak with the finance guy (believe his name was ***). He blamed the original finance guy who helped me first then stated well he is no longer here so there is nothing else that could be done. Then he said it was a typo. They are playing games within the finance department. I feel like they bait and switched me and running some really shady finance practices to make sales and increase their profits or their own paychecks/ commissions. *** tried taking the paperwork from me that reference 12/09/22 as mt expiration date. They are trying not to honor what they sold me and are trying to pass the buck on an ex-employee. I question their lending practices especially since The finance guy I spoke with stated that's one of the reasons he is no longer employed their. I am not willing to let them bully me and steam roll me and the financial burden they are now trying to pass onto me! I requested a manager and he stated nobody is above him and the conversation was over.

  Business response

  02/08/2022

  We apologize for any misunderstanding.  The vehicles signed warranty information is attached. The attached document clearly shows the warranty plan expiration date and mileage. NO bait and switch games here. I spoke with *** and asked him to direct any customer concerns to the the Sales Manager in the future. Thank you, ***************************** VP

  Customer response

  02/09/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:]

   

   As I mentioned earlier And in reference to the bait and switch, I was shown information stating 84 months, with a date of 12/9/2022 and ***** miles I also attached it in the previous message to be reviewed. The definition of bait and switch from the oxford dictionary (the action of advertising goods or services which are an apparent bargain, with the intention of substituting inferior or more expensive product.) I was shown 1 thing and offered a price with dates ending 0n 12/9/2022 only to be given A warranty with an inferior end date. If you look at the paper the business attached, it references 84 months and ************************************************* the way it is laid out and the wording. Especially since I purchased the vehicle on 12/09/2017 which matches the expiration date on the warranty. But back to my complaint They have paperwork that was printed and highlighted for me of what I was actually supposed to be receiving. *** the finance guy i spoke with on Saturday never denied anything I was saying, He just continued to blame my original finance guy. The fact of the matter is that he represented Sayville ford in his capacity as an employee responsible for financing and the warranty, And in that capacity He sold me a product that expired on 12/9/2022 or 84 months or ***** miles. *** also stated it was a typo. If that's the case 11/28/2021 could also be Just a typo. I originally brought my Vehicle in for a simple inspection which does not require it be attached to a diagnostic machine. I never requested it to be attached to a diagnostic machine. After I was contacted and told it was **** plus taxes to pass inspection The warranty issue came up because I stated I had an extended warranty, and the powertrain should be covered. I was also told I needed to have my brakes done. So I had to pay for a failed inspection and was told the diagnostics was being waived as a courtesy. A courtesy only because they are aware of the fact that they had no reason to connect my vehicle to a diagnostic to begin with since it was not requested nor needed for inspection purposes. Today I took it to a different service  center and inspection was passed without requiring anything additional. I am mentioning this because *** has the same pass/fail requirements regardless of where the vehicle is brought to. I find this to be another issue of trying to make additional profit using the inspection process regardless if something is needed or not. Big difference between recommended and required. I understand a company is in business to make money but not at the expense of misleading sales practices or blatant bait-and-switch tactics. Car dealerships in general have a bad reputations these are the reasons why. I want the warranty I was sold, honored. Since it was sold to me by one of their employees regardless of if he is still there or not. Also *** who i dealt with for about 1 minute needs a refresher on customer serevice since that is the field, he is in. He should not be blaming the customer who purchased the warranty that this is somehow my fault nor should the blame go to an old employee who is not there because at the end of the day this falls on Sayville Ford. As well as trying to take paperwork that stated the date of 12/9/2022 out of my hands and telling me that the conversation was over and when i requested to speak with a supervisor his reply was (its not going any further than this). So as per *** customers are dispensable and are to blame.

  
  *********************
  
  
  
  
   
  

  Business response

  03/08/2022

  This is in response to complaint ID# ********   The document you reference is a deal calculation work sheet. If you notice it has no customer information, it is a tool. The document with vehicle information and your name is the contract. The signed contract clearly states the type of warranty, the warranty mileage and the expiration date. Your vehicle was hooked up to a dongle. This devise populates your vehicle information along with your information into the system for the service writer. We can not speak for other inspection facilities, we do our inspections according to *** guidelines.

  Customer response

  03/09/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  The deal calculator worksheet is what I was shown. If you notice that deal calculator worksheet includes a date of 12/09/2022. That deal calculator worksheet came from your finance office and was included in my closing documents. To further make my point I was shown this deal calculator worksheet and told I would have until 12/9/2022 or ***** miles which ever comes first. I have yet to meet either of those milestones. I bought this warranty on the basis of an end date of 12/09/2022 and instead was given and expiration date of 11/28/2021. This is problematic on multiple levels especially for me the consumer. I appreciate you acknowledging you have seen this specific deal calculator worksheet which was in with my loan documents as further proof that I was misled and deceived. Classic bait and switch. You also stated that my vehicle could of been connected to a dongal which could read other parts of the vehicle during the inspection process but again my car regardless of the company performing the inspection in *** is the same across the board is a pass fail and your location failed my inspection which i then had to take elsewhere to pay for a second time and passed no problem. So if a mistake can be made on a simple *** inspection and there is another mistake with my warranty paperwork why do these issues fall on me as the consumer. Your company should own This and make good on it without causing me any additional grief of stress. I have been extremely patient to this point, This issue needs to be resolved without further delay.

  *********************
  
  
  
  
   
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩