Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/20/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company took advantage of my mother **** (82 year old widow) by sending her dozens of coins she did not want, charging her credit card and making it impossible to return the coins. When she asked them to stop sending me coins they called her and said that they would buy them back. She sent them nearly $60,000 in coins back to them and they have not sent her any money, and will not return the coins. She want her money back or all of the coins. I am her son and personal representative. ********************* the owner has continued to call my mother **** trying to convince her to buy more coins numerous times this year. He has admitted that one of his employees initiated this buy-back of coins from my mother. I have all correspondence showing proof of coins that my mother sent.

  Business Response

  Date: 06/26/2023

       To whom it may concern, 

  I'm responding to a complaint on 6/20/23 from *********************, regarding various coins his Mother ***************** claims she sold to Park Avenue Rarities for the amount of $60,000.00. According to our records no representee at Park Avenue Rarities has ever spoke to ************* regarding any coin purchase, and Park Avenue Rarities has not received any coins mentioned in this complaint. Furthermore, ********************* is not the owner of Park Avenue Rarities and was not employed on or about the time of this transaction. It is our theory that ********************* disguised himself as the owner of Park Avenue Rarities to gain credibility in the hopes of getting ************* to mail him the coins without question. I would advise ************* to investigate the shipping information and receiving address to locate the person or company responsible for this missing purchase. I'm available for any assistance in this matter. 

   

        Best Regards, 

        **** 

   

   

   

   

  Customer Answer

  Date: 06/26/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  **** - we spoke with you last summer and you admitted that you were charging ***************** credit card without her consent. You agreed to reverse the charges to her ****************  - which we initiated then you (very sneakingly) stopped the reversal so you were able to keep all off the funds. And now you have charged her for another $6875 last week that she did not ask for or authorize. YOU ARE STEALING MONEY FROM AN ELDERLY PERSON. 

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *********************