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          Find a Location

          Prime Storage has 180 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Prime Storage

              85 Railroad Street Saratoga Springs, NY 12866

            • Prime Storage

              1322 New Loudon Rd. Cohoes, NY 12047

            • Prime Storage

              724 Watervilet Shaker Rd. Latham, NY 12110

            • Prime Storage

              2353 Route 9 Mechanicville, NY 12118

            • Prime Storage

              12 Lower Hudson Ave Troy, NY 12183

            Business ProfilePrime Storage

            Storage Units
            HeadquartersMulti Location Business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            85 Railroad Street

            Saratoga Springs, NY 12866

            Visit Website
            (888) 846-6503

            Customer Reviews

            1/5

            Average of 25 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            115 complaints closed in last 3 years

            41 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+
            This business is not BBB Accredited
            Search for Accredited
            Businesses in this category

            Years in Business: 10

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Business Details

            This is a multi-location business.

            Find a Location

            Prime Storage has 180 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Prime Storage

                85 Railroad Street Saratoga Springs, NY 12866

              • Prime Storage

                1322 New Loudon Rd. Cohoes, NY 12047

              • Prime Storage

                724 Watervilet Shaker Rd. Latham, NY 12110

              • Prime Storage

                2353 Route 9 Mechanicville, NY 12118

              • Prime Storage

                12 Lower Hudson Ave Troy, NY 12183

              Headquarters
              85 Railroad Street, Saratoga Springs, NY 12866
              BBB File Opened:
              7/23/2019
              Years in Business:
              10
              Business Started:
              6/18/2013
              Alternate Business Name
              • Prime Group Holdings, LLC
              Business Management
              • Reena McPartlon, Associate General Counsel
              Contact Information

              Customer Contact

              • Reena McPartlon, Associate General Counsel
              Read More Business Details and See Alerts

              Industry Tip

              BBB Tip: Renting a storage unit

              Customer Complaints

              115 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              03/25/2024

              Complaint Type:
              Service or Repair Issues
              Status:
              Answered
              They called to tell me something was wrong with our lock, then to tell me the situation was fixed. We have not been there since the end of Feb but I just got the call last week. Everyone that we spoke does not understand how it was fixed when my husband and I are the only ones with keys. They are dismissive when you speak to them, the supervisor said she didn't have lunch today. They said they have 24hr surveillance but they can check the footage onsite and we had to contact the police to get a police report to only be told we have to the footage looked at is if we get a subpoena from the police dept. Believe me when I say I will not give up until answers. I have emailed news 12. I will call them everyday until I get someone on the phone who can make this make sense.
              Read More
              Read 114 More Complaints

              Customer Reviews

              25 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Stephanie M

              04/10/2024

              1 star is too much for this miserable compant! I cannot wait to get my (and family's) stuff out of this place in Grafton! "Increase! Increase! Increase!" that's all they know.... Just got yet ANOTHER notice today! ??

              Prime Storage Response

              04/17/2024

              Thank you for reaching out regarding this matter.  While we can appreciate Ms. *****’s concerns, her monthly rent has been under market rates and was identified to be increased in the normal course of business after providing notice in accordance with her lease agreement.  Please reach out the facility to determine if they can work with you regarding this matter.  If there are further questions or concerns, please do not hesitate to reach out.
              Read 24 More Customer Reviews

              Local BBB

              BBB of Upstate New York

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

              BBB Business Profiles may not be reproduced for sales or promotional purposes.

              BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

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