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Business Profile

Collections Agencies

Asset Maximization Group, Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/17/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We have provided attached letter detailing complaint in full.1. Company has incorrectly reported a debt to the credit reference agencies without first providing me with a valid debt validation letter.2. I proactively made contact in relation to a yet unsubstantiated debt, I requested more information and they failed to provide it breaching the 5 day rule.3. Im concerned the company has engaged in misrepresentation or fraud in relation to asserting it previously sent a letter to an address in ********, where I do not reside.I am willing to work with the organisation to understand if the debt is valid. I have an unblemished credit record, 800+ score, and the company unfairly reporting the debt tarnishing my perfect credit history without having made any contact with me to assess if its valid or not is completely illegal.The company must immediately rectify this matter, remove the debt from credit reports and provide me with further information as soon as possible so that I may assess if its valid or if its identity theft/fraud. We have sent the company notice of this by certified mail too.

    Business Response

    Date: 03/21/2023

    Thank you for allowing us the opportunity to review your complaint and provide a response.
    We received a similar dispute and complaint from your authorized representative on February 21, 2023 and we responded to him as follows:
    In summary we advised him that we disagree with some of the accusations that you made but my goal here is to work with you and your client to bring this matter to a fair resolution for your client and mine.
    With that said, we feel that we complied with the fdcpa and fcra and are not in violation. We attempted to communicate with your client by mail and phone prior to reporting this account on her credit.  Our written communication was not returned to us by the **** as undeliverable. 
    The first time we spoke with your client was on January 20, 2023 where she refused to confirm or deny receiving our initial written notice to her regarding this debt.  We told her it was mailed to **********************************************  She requested a copy of the bill to be mailed to her and provided an address at **************************************************************.
    She called ** on February 7, 2023 stating that she never received the bill and requested another copy to be sent to her.  This time she also provided a different address at ********************************************* 
    We spoke with her again on 2/14/2023 and said that she still did not receive the bill.  That was the last communication with her directly.
    Since then, we sent a request on 2/21/2023 to the credit bureau to delete this item from her credit report. 
    We also responded to a dispute that we received from the credit bureau on and our response to them was to DELETE this item from your credit report.
    We are currently awaiting a response from our client for additional documentation to include forms that you may have signed, insurance explanation of benefits and/or any other relevant document to satisfy your request.
    Upon receipt, we will mail that out to you.  If you have any questions or concerns, please dont hesitate to contact me at **************** or ****************************.

    Thank you,
    ******************** **************************************************************************************************************************************************
    T  ****************** F  ************

Asset Maximization Group, Inc. is NOT a BBB Accredited Business.

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