Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/24/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I applied for an advance of $100k thru this company and provided the requested documentation on 1/19/24. They immediately called back and said everything looked good and would be able to wired the advanced funds on Monday 1/21/24. They sent a contract via docusign. I reviewed and accepted the offer which included court documents authorizing Probate Advance to receive $194k prior to any payments being made to me out of the estate. I was told the funds would be wired 1/22 and in my account by 2:30 pm unless they needed anything further. I reiterated the importance of speedy funding due to my obligation to be out of my current residence by 1/31/24. I was assured me it would be done. Monday I received a call from Probate Advance. They told me that the Legal Team had questions and needed to talk to my attorney. I gave them his info. Numerous times, I was reassured the funds would be wired that day. As the day continued, they came up with several reasons to delay the wire. By COB, they called to say they would be able to immediately wire $15k and once they could speak to my attorney, they would wire the remaining $85k. However, they needed to me to sign a new agreement that outlines these terms. I agreed and signed the contract. I was told to expect funds on Tuesday 1/24/24. Late afternoon on 1/24/24, I got a text message from ******* Id been communicating with *** simply stating the deal couldnt go thru. He claimed the will was being contested. To date, there has no contest filed. Later, I re-reviewed the documents I signed, I realized that this company now has TWO ********************************** FILINGS with my authorization to collect $194k, totaling $388k. I demanded either immediate payment of the funds or an official signed statement and filing that voids prior contracts. no response. So now, Probate Advance will be paid $388k of my inheritance. Ive received $0 from them. I also lost precious time that I could have sought funding elsewhere.

  Business Response

  Date: 02/23/2024

  Probate Advances services are beneficial to those customers that prefer to receive a portion of their inheritance now rather than wait for the lengthy legal proceedings to conclude.  The fundings are provided to customers via an assignment of a portion of their probate estate interest to Probate Advance; this product is a sale/assignment and not a loan. 
  
  It is correct that the complainant requested funding on January 19, 2024, for the amount of $100,000.00, that a contract was sent and signed by ************** at that time, and that a revised agreement was sent to ************** on January 22,2024, after Probate Advance informed ************** that it would need to speak with her attorney prior to providing funding. 
  
  However,on January 23, 2024, Probate Advance received court documents showing ************** was neither the ***** of ******** nor Guardian and Conservator for the deceased. Court documents also showed that ************** was neither a close friend, nor romantically involved with the deceased. As a result, ************** was contacted by Probate Advance and told the funding could not be processed at this time because the will was being contested. As of this date, there is no active contract and Probate Advance will not retrieve funding from the deceaseds case, especially due to her lack of relationship with the deceased and being listed to receive an inheritance from the deceaseds estate.
  

• Initial Complaint

  Date:12/21/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Mother recently passed away and I received unsolicited mail from this business offering a cash advance on my inheritance. I have no idea how they know my mother passed away or that I am an heir but this is not only intrusive, I believe it's also a scam. They advertise themselves as A+ Rated Accredited by BBB but I highly doubt it. Again, I did not solicit any information from this business nor do I know how they got the information including my name and address. This needs to be stopped.

  Business Response

  Date: 01/05/2024

  The case information is public record. Our intent is to notify heirs in estates that there is an option available to them to avoid waiting until the end of probate to get their inheritance. While not everyone appreciates getting our mailers, those who actually need and use our service are grateful that we are there for them.

  Customer Answer

  Date: 01/11/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *******************************
  
  
  
   
  
  

• Initial Complaint

  Date:10/27/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I reached out to several representatives regarding a fraud Loan/Advance made under my name for my inheritance. The sales reps tell me that they cannot help, but will contact the fraud department. I spoke to the ***** from the fraud department and he gave some information regarding the fraud and stated that he would email me everything regarding the incident. ***** never emailed anything and now when I call, only sales reps answer and tell me that he will contact me... documents can be provided upon request.

  Business Response

  Date: 11/27/2023

  In response to *******,

  He has been notified by our legal department that in order for us to move forward a police report would be required. Once law enforcement determines whether the assignments were fraudulent we will speak with the agent handling the investigation. 

  ******* has yet to produce a police report, or respond to our legal department to prove fraudulent activity. Instead he has instead taken to reporting us to the BBB without evidence.

  Thanks,

  ***

  Probate Advance

   

• Initial Complaint

  Date:07/20/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Inheritance ************ continues to reach out exploiting the death of my mother. It's concerning that a company would obtain these death records and find personal information on family members, pushing them to file for inheritance opportunities through them, when that's the last thing you're thinking of when someone you love and are close to you dies and also, this being private financial and estate matters that should only go through family, family lawyer and whatever government organizations are relevant to the deceased ************ or whatnot). I've received two pieces of mail from them within 2 months, minimum.

  Business Response

  Date: 08/01/2023

  Hello,

  We've added you to our do not contact list. You should not receive any further communications from us. Our intent is to notify heirs in estates that there is an option available to them to avoid waiting until the end of probate to get their inheritance. While not everyone appreciates getting our mailers, those who actually need and use our service are grateful that we are there for them.

  Thanks.

  Customer Answer

  Date: 08/01/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   The answer is shady. Yes, you're a business, but you're also taking advantage of people who have lost their loved ones. Do better. If you're going to reach out, do better checks on the target audience you're going after (Ie person who passed age, timeframe, etc) and if you're going to reach out and don't hear back within a period of time, don't attempt to reach out again. We don't need our loved one's name plastered on a mailer for others to see and just be reminded of the coldest part of someone's passing. Better yet, let us all live in peace and do different marketing, like online advertising. So, in the event someone is LOOKING for a service option that like, your business comes up, rather than this crude mailer attempt, reaching out.

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***************************
  
  
  
  
   
  

• Initial Complaint

  Date:06/09/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  It appears these vultures scan probate cases and then try to contact potential inheritors through mail (if not in other ways). I do not want junk mail, and I especially do not want this type of junk mail. Have them remove me from their mailing/contact list.

  Business Response

  Date: 07/10/2023

  Hi,

  The services provided are legitimate and provide a service many benefit from. We will remove you from our mailing/contact list. 

  Thank you.

   

  Customer Answer

  Date: 07/10/2023

  Better Business Bureau:
  

  While the business may offer legitimate services, they are not wanted, and were not asked for.  If I had wanted you to finance the probate case, which I'm not actually a party to, I would have sought you, or another company like yours, out.  Vultures preying on the bereaved.
  

  
  Anyway, I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *************************
  
  
  
   
  
  

• Initial Complaint

  Date:04/25/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We received a letter from this company offering to help us get an advance on our inheritance. While I understand this information is obtained from searching court records, this company should understand that they are sending unsolicited letters to people who have just lost a loved one. This company is in business to make money and I get that but the least they could do is do a bit more research before sending out unsolicited/unwanted letters like this. The death we are dealing with is that of our 22 year old daughter who was a semester away from graduating college and starting her career and adult life. There is no inheritance for **. There is just us settling her school debts, credit card balances and car loan,packing up her apartment, knowing we will never see her marry or have children and trying to figure out how to learn to live without her here with us. We don't need a greedy company reminding us of our loss by sending letters like this. This should be criminal. These letters are cruel and uncalled for. Post an ad in the local paper or on local tv/radio stations and let people to who need this type of help reach out to the business but don't essentially cold call someone about getting money faster from their loved ones death. It's despiciable and thoughtless.

  Business Response

  Date: 05/23/2023

  Hello, 

  We've taken the unsubscribe code from the attached pdf and have added you to our do not contact list. You should not receive any further communications from us. Our intent is to notify heirs in estates that there is an option available to them to avoid waiting until the end of probate to get their inheritance. While not everyone appreciates getting our mailers, those who actually need and use our service are grateful that we are there for them.

• Initial Complaint

  Date:10/31/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After reaching out for an advance i received a message form one of the employees, ***********************. I messaged her back explaining ai was in an emergency situation and need of fund in a timely manner. I told her i saw on the website that they could fun in 3 hours and asked her if this was possible. O gave all of the information in the case and the person I was inheriting from. I offered a copy of the will , probate documentation, the docket number and told her how much the bond was for and that it was approved. I told her the amount of the advance I wanted. Given all information needed. On October 27th, 2022 from ****************** stating in fact that She would have me approved and funded that day. This was a great relief to me. Knowing I was getting funding that day I didn't need to look any further and I felt secure knowing my emergency situation was going to be taken care of that day.. what a relief. I talked to ****** and she said she would text me right back.. having more questions i cintinued to text her throughout the day.. Hour after hour went by and no response. ****** ignored me, emaiing em that night saying she couldnt find the case asking for a case number (to whiuch i offered 16 hour prior on the day she asurred me i would be funded. I send the number and all the paper work and she ignored me all night. The next day she said she needed the case number which i emailed the nught before. I was ignored all day then finally told it takes 24 hours to review cases and that she didnt say itr woukd be done that day to which i screenshot her text to me and sent it to her. That was the last i heard from her. She ignored me there after as did Probate Advance with my many attempts to contact them. for 3 days I was lied to - she even stated that she wanted me to get funded so she could make money as ***** as i wanted the funding - all in writing. I suffered great loss due to being lied to for the sake of keeping my business and stopping me from going elsewhere.

  Business Response

  Date: 11/30/2022

   Our process is to assess a case initially baed on information provided by a customer during client intake and to try our best to answer questions on the timing and likelihood of our ability to move forward based on the information provided.  In your case, we proceeded based on the information you provided that there was an estate attorney actively involved in the case and helping to administer the probate.  We reached out to the attorney who specifically told us that he is not involved in the case.  That is a big change in circumstance that totally prevents us from moving forward.  I see in our records that we had our initial phone call with you to intake your case on August 22, 2022 at 5:59pm EST,  We were able to provide this answer, that we cannot move forward, by August 23, 2022 at 9:22am EST.  That was 22 minutes of business hours.  I do not see how we could have fulfilled our process in any more efficient way than that and in no way did we prevent you from going elsewhere.