Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/23/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi there, I recently made a purchase with I DJ NOW for a PRO X rolling utility cart. When entering info into their website, it automatically populates the fields/address. Well, I did not realize that until my package was en route. I live at *********************************************************, and the package was being shipped to *******, **!! I quickly emailed I DJ NOW to call *** EX to make the change, since a change like that has to come from shipper. Well, they told me to just have *** EX hold the package at location. I told them that I was not certain they would give the package since the address on package is not the same as the address on my ID. Nonetheless, I couldn't make the change on my end via computer, so I called the customer service number and a robot assisted me in having the package held. Well, that did not happen and my package was delivered to the address in *******!!!! I quickly contacted I DJ NOW, and have not had any resolve. It's pretty frustrating because I have no one to turn to or assist me. I DJ NOW, is no help in trying solve my issue right away. I feel that they truly don't care about the issue. At this point, I want a refund and I will purchase my PROX utility cart from ********* DJ instead. The package was delivered Wednesday, 6/18/25 and I'm the one who keeps emailing and checking in because they are not informing me or doing anything but waiting on FED EX. This is not right and not fair! Please, can some reach out ****? I have a whole email thread with ****** from I DJ NOW, that demonstrate his lack of assistance where my package is concerned. A major change such as an address should be coming from the shipper (a form of fraud prevention) and is not the responsibility of the receiver. I mentioned to ****** that this info needs to come them. He had time to make the change and never did. And now he is doing absolutely nothing to make this right. This could have been handled differently or at least made right, last week, when this all happened.

  Business Response

  Date: 07/11/2025

  The case regarding our customer ********* ******, order #********** has been satisfied. Our customer received a Gift Card in the value of the equipment ordered and *** ****** used the credit toward another purchase. Our timeline and details are below: 

   

  Order Overview:
  ***** ******* **** ** **** ** **** ** *** ************************
  ***** ********** **** ** **** ***********
  ***** ******** **** *** **** *** ***** **** ********
  ******** ** ************
  Our website uses standard address validation tools that suggest verified addresses during checkout. These suggestions can be accepted or manually overridden by the customer. Ultimately,the submitted shipping address is entirely controlled by the customer at the time of order placement.
  
  Customer Contact Timeline:
  June 16, 5:06 PM: Customer reached out stating the order was shipping to the wrong city (*******, ** instead of ********, **). At this point, the package was already in ********** and scheduled for delivery within 24 hours.
  We explained that only the shipper can request an address change once a package is in transit, but offered a workaround by suggesting the customer request a ***** Hold for Pickup at a nearby location.
  June 17, 1:32 PM: Customer confirmed they successfully set the package to be held at a ***** location in *******, ***
  June 18, 2:35 PM: Customer reached out again, reporting that the package had been marked as delivered to the original address.
  June 19: We filed a claim with ***** to investigate the delivery and whether the hold was properly executed.
  ***** Claim #: *********** ***********
  June 19: Customer asked to escalate the matter.

  
  ***** Claim Outcome:
  June 23: ***** closed the case with this message:
  After research, we have exhausted our efforts and recommend you follow your process for undelivered shipments. We appreciate your understanding.
  
  Final Resolution:
  While the original delivery address was submitted by the customer and the order was confirmed delivered by *****, we issued a $220 store credit as a one-time courtesy to fully cover the value of a replacement order. *** ****** has already used the credit we offered. 

   

  Thank you, 

  ***** ***** 

   

  Customer Answer

  Date: 07/17/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

  I wanted to express my sincere thanks to IDJNOW for the resolution to my issue. ***** at IDJNOW assisted me in resolving this issue. They refunded me and Im very thankful for that. Thank you *****! 
   
   
   ********* ******
  

  
  

  
  
  

  
  
  
  
   
  

  
  

• Initial Complaint

  Date:01/30/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction - 12/30/2023 Amount of money paid - $281.77 ********** committed to provide: * RCF Protective Cover for 715-A, 725-A, and 735-A Speakers [ART-COVER-715]The nature of the dispute is that I purchased the covers for the 735-A Speakers and they shipped to me covers that do not fit the speakers. Then, they provided an RMA # ********* to return the finished goods, which I had to pay $60 for shipping them back.The company has not tried to resolve the issue. All they have done is stating they shipped the correct merchandise.The invoice ID = ********** The Transaction ID = *****************

  Business Response

  Date: 02/13/2024

  Thank you for this message. I must have missed your first email as this is the first I saw this. I have requested information from our Sales Manager and I will update this case asap. Thank you. 

  Business Response

  Date: 02/16/2024

  We have contacted our customer several times to advise that the cover for his speakers is the correct model according to the manufacturer. We have no other model that will fit for him. Our team has issued a full refund for the products 2 weeks ago as our customer states. The customer also wanted our company to reimburse his shipping costs back to our location. While this is not our policy, we did issue a refund for the original $7. Shipping he paid to get the product to him as well as a store gift card for the $60 (very high price) he paid to return the goods back to us. 
  
  To be as fair as possible, at this point, we are offering the customer to keep the $60 gift card for future purchases OR we will issue a refund check for $56.38 (what he actually paid for the shipping, his receipt on file w/ BBB). 
  
  
  Please advise as to which way the customer would like to proceed and we will be most happy to handle this.