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Business Profile

Security System Monitors

Radio Tech Security

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Security System Monitors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:02/16/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Jan 2023: upon receiving a call from the switchboard company that the alarm goes to saying that my alarm wasn't communicating with them, I called Radiotech and insisted they fix my alarm. After many calls and voicemails, I finally reached someone and learned that the alarm box I had was no longer compatible with the monitoring system. They told me they would send someone to replace it. Mar 2023: After being stood up for 2 appointments over 2 months, someone FINALLY came, just to disconnect the old alarm box, but not to replace it, as they didn't have the new one! I called Radiotech complaining that I was being charged for a service I wasn't receiving and after many calls, I finally spoke to CEO *** ****** on March 29th. I informed him that I needed the service cancelled immediately and that any further charges would be unauthorized. Jun 7, 2023: I received another bill (digital by email and in print by mail). I responded to the email that same day with the following words:"Please cancel this charge immediately. I spoke with *** ****** on March 29th of this year and sent follow-up emails on that day and on April 9th asking for confirmation of the service cancellation. I have never heard back. Any further charges after my cancellation are unauthorized and need to be reversed immediately. If you continue to attempt to charge us, I will have to report it to the Better Business Bureau" I made multiple follow-up calls demanding a confirmation that my account was in fact closed but did not hear back.June 10: Credit card automatically charged.June 23, 2023: I finally got a response by email "Per your conversation with *** and the attached email your account at ******************* slope is now canceled. We apologize for any inconvenience."Jan 8, 2024: Received another bill and again emailed saying I wouldn't pay and to delete my records. Called and left voicemail. No response Feb 11, 2025: Received ANOTHER bill and complained. No response

    Customer Answer

    Date: 03/14/2025

    Better Business Bureau:

    At this time, I have not been contacted by Radio Tech Security regarding complaint ID ********.

    Sincerely,

    ***** *********

Radio Tech Security is NOT a BBB Accredited Business.

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