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Business Profile

Dental Plans

EDP Dental Plan
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/06/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

    [Your Answer Here]

     

    i did not pay any $88 for a acleaning with this plan.  i used the free plan i had from ****** that i have for medical insurance and there was not a refund of $50. jus a discount to get me to pay for 2 years.  i still want a refund of the price of the entire service as i did not use it at all

     

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.


    Sincerely,

    ***************************




     

    Business Response

    Date: 06/06/2023

    ********************** was given a $50 refund back onto her credit card on June 6, 2022. ********************** signed up for a 2 year plan and we refunded her the second year ($50) and let her keep the full 2 year term. She felt she didn't save enough money with the dentist that referred her to the plan. After speaking with     ********************** spent $88 for a cleaning, exam and x-rays and the office regular fee was $175. A full year has passed so there can be no refund of the first year and she still has the free second year we gave her. I don't know what her complaint is about at this point since we have given her an extra year for free and she saved more than 50% of the cost of her visit because of her membership with AVS Dental Plan. If ********************** would like we can cancel the free year we gave her as a courtesy to help her with the cost of her dental care. ********************** enrolled on May 27,2022 so the first year is non refundable after the first 30 days. What else can we do for this member that we helped save money and gave her a free year of dental coverage. 

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