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Business Profile

Ecommerce

ChicHerJewelry.com

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/03/2025

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed my order on the 5th of June 2025 for five items, they received a reminder email as the items have not been sent they then replied saying they will part ship the items even though they had exceeded their own terms and conditions to send within five days or a reasonable amount of time it then clearly also States delivery will be within 15 days maximum which clearly was not the case I've accepted three items and two I've asked them to cancel they then have told me they're going to charge me 30% to cancel the selected items. Even though the cancellation is due to their own negligence of not supplying items in a timely manner. Therefore a proportional claim is made for the two items undelivered and contract not fulfilled.

  • Initial Complaint

    Date:04/06/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date: 04/06/25
    After waiting 6 weeks to receive my order, I was sent the wrong ring. Refused to issue a return. US address and phone number are fake on their website. SCAM!

    Business Response

    Date: 05/08/2025

    Hi Kevin,   Sincerely apologize for the issue encountered!   Pls refer to the photos below. We received **** *******'s complaint that the center stone is smalled than the ring showed on our website. Pls note that the stone's size is fixed and how small it looks is affected by the size of the shank and the size of the reference object.   According to the photos from **** *******, the ston'e size is consistent with our product descriptions. In this case, we suggest that **** ******* can keep it.   If **** ******* wants to return it, pls refer to our return&exchange policy and there's our return address: ************************************************  Pls feel free to contact us if you have any issues with the order! With Love, Chicherjewelry Team

ChicHerJewelry.com is NOT a BBB Accredited Business.

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