Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/27/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In April 2021 I booked a trip with Great Value Vacations for my wife and I to travel to ****** in August 2021 for $2,596.05. On 7-7-21 Great Value Vacations cancelled our trip. They have since stated that I may re-book a trip with them until 12-31-22 at which time they will keep my money if I don't book by then. I have routinely made numerous attempts through Great Value Vacations to find a trip that will work for us and I have been unable to do so.

  Business Response

  Date: 12/09/2022

  The future travel credit was transferred to a new reservation that was booked on 12/3/22. 

  Regards: Great Value Vacations

  Customer Answer

  Date: 12/10/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  I have been forced by Great Value Vacations to book a trip that is not even half the value of my first booking that they cancelled.  I still want a refund of my money they took and will cancel the booking.

   

  
  ***************************
  
  
  
  
   
  

• Initial Complaint

  Date:11/16/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked an original trip with them for $3600 that got canceled/postponed in 2020 & 2021 due to Covid. The travel voucher I received stated I had to rebook with same Airlines ( Delta) by April 2022 to travel by Dec 2022. I started calling & emailing GV from Nov 2021 to Mar 2022 with no response. I received an email stating all trips were postponed again due to Covid and that I could rebook by Dec 2022 to travel by Dec 2023. When I called to rebook in Nov 2022 for an August 2023 trip I was told my travel credit had expired and was not moved over to a voucher. They will not refund my money or allow me to book a trip. They are keeping $3600 of my money! I have proof of all email communication. This company is a scam!

  Business Response

  Date: 11/22/2022

  We responded to our clients email on 11/15 to apologize for the confusion as their travel credit and required book by date was never updated due to a system issue.

  Their travel portal was updated to reflect the correct travel credit amount, as well as their required book by and travel by date.

  Regards: Great Value Vacations 

   

• Initial Complaint

  Date:11/14/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **************************** (Globus # ******)On 3/21/2022 we booked a trip with Great value vacations with a total cost for 3 of us ( family members). of $18,238.35 which I paid in full.I found out ***** required a **** due to COVID restrictions from 3/2022 until 10/11/22 ( the agency did not know **** was required). They sold our trip to GLobus. Globus took a long time to provide us with **** required documents. (We could not apply as individuals due to restrictions allowing exclusively travel agencies to provide with a warrantor and a form ****). Once **** form filled by agency we had to apply directly to e- **** *****. Globus promised to send form on 9/1/2022. Form was send to us late. On 9/23/2022 ******** consul informed us our **** was denied due to a mistake on form **** provided by Globus. We were. told we had to re-apply and the process would take a minimum of 5 business days. We paid 550 dollars to IT specialist to fill application and portal to ******** consul. The application was correct but as explained the problem was the **** form provided to us by Globus was wrong.We had to cancel trip after speaking with multiple agents from GVV and Globus.I have had multiple communications with GVV attorney ********* *************. Address **********************************************************. Mr **** claimed was going to help to recover money. Claim GVV did not have my money because they contracted Globus and pay them with my money.Issue is as a customer I paid GVV the whole amount and want a reimbursement from them. If they subcontract with Globus they should fight with Globus not with us. I cancel 10 days of my work to take on this adventure of a lifetime which turned into an emotional and economical nightmare. Respectfully request your intervention to get our money back.

  Business Response

  Date: 11/14/2022

  It is the responsibility of each traveler to ensure that they have the proper documentation to travel to the destination of their choice. We have spoken to our partner Globus/Cosmos and no other client is having difficulty obtaining an entry **** to *****. Our Attorney ************* will be reaching out to our client offline.

  Regards: Great Value Vacations

  Customer Answer

  Date: 11/15/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***********************************
  
  
  
   
  
  

  Customer Answer

  Date: 11/16/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  I filed similar complaint 11/14/22 and GVV response from 11/15/22 is unacceptable. They are stealing our money that we saved for a lifetime trip that became a nightmare. GVV reservation #****** ( Globus # ******) They responded they do not arrange ****s. Clarifying we DID NOT expect them to arrange our **** but because of regulations to obtain a **** to travel to ***** between 3/2022 trough 10/11/2022 which did NOT allow applications for ****s by individuals without a guarantor and a form ERFS that had to be completed by travel agency ( in this case GVV/ Globus), we had to rely on travel agency to send us appropriate forms. We contacted both GVV and Globus multiple times urging them to provide us with forms to avoid delays. It was GVV obligation to provide us with accurate information which they DID NOT provide. Instead Globus sent us a wrong ERFS form individually to the three of us for which reason ***** e- **** denied our 3 ****s on 9/23/2022. We were supposed to depart on 9/25/2022 and unfortunately without a **** we had to cancel trip. We went as far as to paid an IT guy to properly apply for our ****s $ 550. The only error for rejection is the form ERFS sent to us by Globus who in agreement with GVV were in charge to provide us with that form . Forms were wrongly filled for the 3 of us. When talking to GVV attorney ************* ************* he claimed at first he was going to help us to get our money back from Globus because the position of GVV was they did not have my money any longer because they had subcontracted with Globus and pay them the sum of $ ********* which we had paid in full to GVV on 3/21/22 We have travel the world and have never run into issues like this. **** was DENIED because GVV and Globus provided us with wrong documentation for ERFS form. We demand a full refund to avoid legal fees for further litigation. Sincerely; ********************* ********************************* ***********************************
  
  ***********************************
  
  
  
  
   
  

  Business Response

  Date: 11/22/2022

  Our Attorney reached out to our client offline.

  Regards: Great Value vacations
  

• Initial Complaint

  Date:11/08/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Paid 2k for a package deal that was cancelled due to COVID.No refund was granted but I ********** for futur trip wow that is so awesome.but wait! Now the same package cost more than double to book and the expiration for the voucher is closing in.Company won't do anything to make the situation right. I just want my refund because I know I can find the same deal elsewhere but now it looks like I have drum up another 2k or lose our on 2k for this trip that was supposed to me and my wife's honeymoon.This company is trash and will never use them again.

  Business Response

  Date: 11/13/2022

  Our travel credit policy at the time of the unprecedented COVID crises aligned with policies put in place by similar online tour operators. We offered full travel credits despite whether a client had purchased travel insurance or not (which our client did not). Unfortunately, price fluctuations are not something we are able to avoid. Airlines, ******* car rental companies, and other services all change prices all the time. Many of them are raising prices in order to make up for lost revenue. For us to give the exact same vacation at the same amount (while prices have risen) would be like asking a gas station to sell gas at last years prices. All of our packages are designed to offer the best possible prices available at the time of quoting, but we do not control the rates for airlines and other services. All we can do is offer the best rates at the given time.

  Regarding the required book by date, we were able to extend their date to 9/1/23. 

  Regards: Great Value Vacations

• Initial Complaint

  Date:10/31/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My gripe is with Great Value Vacations. Reservation # ********** We are owed money and are unable to reach a live human being to resolve this issue. GVV is an online travel agency. Trips include air, hotels and rental car. We reserved a trip and paid extra for an automatic 4 -5 door "standard" car to be picked up at the ****** Enterprise location on **************** on June 15, 2022. Enterprise confirmation # *** *******. This car required a substantial upcharge in order to get automatic transmission and a larger (safer) size. I believe the upcharge was about $175. When we arrived at the Enterprise location in ******, they had no automatic nor "standard" sized cars. Our only option was a sub-compact car with a stick shift, in apalling condition with nearly bald tires that kept running out of air. My husband struggled to drive this car the ***** miles we toured the country, shifting left-handed, etc. It was a safety issue, to be honest. We are in our late 60's and it was exhausting for him. The car was a VV Golf license plate #*******. It would have been much easier with a larger, automatic car in ************. Upon our return to the U.S, we immediately contacted Great Value Vacations to get a refund for the upcharge we paid for a car we did not get. (Enterprise in ******* said they had been paid the upcharge but that since it was a "pre-paid voucher", any refund would have to come from Great Value Vacations.) If you call CVV, you can speak a person to book a trip. But, if you have an issue or problem, you need to apply by email only. We did that - twice - FOUR months ago. No response whatsoever. We are owed the upcharge amount for the car we did not recieve. You can not speak to a live person to resolve a problem! GVV owes us this money. Can you help us get it back? Thanks so much.

  Business Response

  Date: 11/13/2022

  We're sorry to learn that you had an issue with your rental car. We did respond to your initial email (albeit late) to ask if this was still an issue as you were expecting to hear from the car rental company.  Note that if clients have an issue outside of our call center hours they are prompted to email us via the 'Help' tab on our website. When the reservation number is entered the system automatically recognizes if a client is currently traveling or traveling soon. These inquiries are then directed to our 'Emergency Desk'. It is apparent that your inquiry with the car rental company is not resolved so we have reached out to them on your behalf. We will follow up with you directly via email.

  Regards: Great Value Vacations

  
  

  Customer Answer

  Date: 11/14/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  Great Value Vacation's response to our complaint, in my opinion, was not truthful.  We did not find an email from Greaat Valley Vacations resulting from our first or second written complaint.  If they say they sent us an email, what was the date? We are unable to locate it.    We have searched on our inboxes and junk mail inboxes carefully.  The only email we got from GVV was after we sent a complaint to the BBB. We explained to Great Value Vacations that we needed a refund from them.  The car rental company (Enterprise) told us clearly that they could not refund money to us, since we had paid through GVV. It was Great Value Vacation's job to refund us the money and then go about trying to get the money from Enterprise.  I don't understand GVV's statement about call center hours in their response to us after our letter to BBB. It is not relevant, in my opinion, to our case.  We did call during regular business hours and were told that any complaint needed to go through email, which is exactly what we did. I'm sure that GVV can find the recording of the call to verify this.  When we got no response after a reasonable time, we re-submitted the complaint, following the directions given to us. Again, no response that we could find.  And, most definitely, no refund of any kind.  We would like the money we spent for an upgrade that was a separate charge for an automatic tranmission, standard-sized car.  We don't ask for any more, just the amount of that upcharge.  The car we got, as I detailed in my original complaints (with license number, address, etc.) was neither standard sized, nor did it have an automatic transmission. It caused a safety issue for us, as my husband struggled with the narrow roads of ******* with a sub-compact car, shifting with his left hand, going "backwards" through one roundabout after another, and driving on the left side of the road.  If CVV is going to charge what I consider a large sum of money for an upcharge on a car, they need to refund the customer if that car is not available a the rental car location.  It's really that simple.   

   

  *******************
  
  
  
  
   
  

  Business Response

  Date: 11/22/2022

  
  We have received an update from Enterprise to confirm that you have been refunded in the amount of ***** Euros. 
  
  
  Regards: Great Value Vacations

• Initial Complaint

  Date:10/24/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Issue with Great Value Vacations confirmation code ********* Issue: ******** ***************** When I received my travel vouchers, they were much different than the trip I booked and paid for. First of all, the hotel changed and upon reviewing information about *************, I am very disappointed with this change. The reviews of *************, *********************, show multiple complaints of bed bugs, very dirty rooms and bad customer service. I would like to request to be moved back to the original hotel which was booked, ********** ******** as this hotel was researched and one of the main reasons we booked this trip. We have also arranged non-refundable transportation from this hotel, based on it being the location originally listed on the trip and itinerary.additionally, the vouchers received show a dinner cruise in November 3. The original documentation received showed this event on November 4. As a result of the information which was originally provided, we have booked a very expensive non-refundable dinner reservation on November 3 for my fiancs birthday. It was very surprising and disappointing to see these changes upon receipt of the travel vouchers. Due to my detrimental reliance on the information you previously provided, I have made a substantial financial commitment which is non-refundable. I feel you should make the revisions back to the original itinerary which was provided and utilized to make these reservations. If you are unable ti make these changes, I will seek reimbursement of these charges and any legal recourse which is available. As stated before. These changes are very disappointing and have really taken some of the excitement we have about our upcoming trip to *****.

  Business Response

  Date: 11/07/2022

  On 10/26 we advised our client ****** that we would change their hotel and also request their dinner cruise on 11/4. 
  

  Regards: Great Value Vacations 

• Initial Complaint

  Date:10/24/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In June 2022 we purchased a trip to ******, ******* that included the 'cancel for any reason' travel insurance. We were supposed to leave for ****** on September 13 for a 6 night stay in ******. ** September 8 Queen ********************* died. All of our tours that were booked were cancelled. We decided due to the Queen's death it would be best to postpone our trip so since we had purchased the travel insurance we decided to cancel the trip and go at a later date. I emailed Great Value Vacations with our decision. They did not tell me that we would not be refunded or credited for the airline tickets. So Great Value Vacations kept $1800 of our money even though we had purchased the travel insurance. We were not made aware of this when we purchased the trip and insurance either. Great Value Vacations needs to give us credit for the remainder of what we paid for the trip. We do not expect a credit for the amount spent to buy the insurance but we do expect to be credited the full amount for the trip itself.

  Business Response

  Date: 11/07/2022

  We advised our client their penalties before cancelling their reservation. 
  The terms of their travel protection can be viewed on our website. 
  

  Regards: Great Value Vacations 

• Initial Complaint

  Date:10/20/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 18th we were scheduled to take a Ferry from Santorini back to ****** ******. When we arrived in the lobby at 11am for our 11:10am transfer pick up, the hotel staff told us the ferry had been canceled. They then said they didn't have any other information for us about next steps and we would need to check back in a few hours. While we waited I tried to contact the local tour company but the number provided was invalid. I then sent an email to GVV. We then ****** searched for a valid number and when we got a hold of someone they said the same thing, they didn't have any info for us but would contact us.A few hours go by and we call the hotel and the tour company, no new info. Couple more hours same thing. Couple more hours and the local tour company said they tried to call and that there was a charter plane leaving in 1 hour for $210 per person. At this time we weren't at the hotel and didn't have enough time to get back for the plane. We were never notified by anyone of this charter plane even though we had been calling every couple hours. GVV and the local tour company didn't nothing to try and accommodate us. I also never received an email or any sort of communication about the change to itinerary. This cause us to miss our hotel stay in ****** that we had paid for.

  Business Response

  Date: 11/02/2022

  We are sorry that our client was affected by the weather in ****** which caused their ferry to be cancelled. Our partners, **********, notified our client of the changes made to accommodate them with the least amount of impact on their *************** plans. They confirmed for chartered flights to their destination, and were advised to file a claim with their insurance if they purchased travel protection through a third party.

  Regards: Great Value Vacations

  Customer Answer

  Date: 11/02/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

   We never received a phone call with this information as we were told that we would. We had to make multiple phone calls to the agency to receive any sort of information. It wasnt until the fourth or fifth phone call were we told that there was a charter airplane for us but we would have to be there within one hour. They didnt provide any other options since we were not going to be able to make that flight. 

   

  
  ***************************
  
  
  
  
   
  

  Business Response

  Date: 11/13/2022

  Our partners, ********** reached out to our client as soon as they were able to confirm the charter flight. The weather was out of their control.

  Regards: Great Value Vacations

  Customer Answer

  Date: 11/14/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  The company did not reach out as claimed.  I never received a phone call, and an email was received multiple hours later after I emailed them first asking what was happening.  I called both companies multiple times throughout a 5hr period asking for an update and was told they didn't have any information to give me 

   

  ***************************
  
  
  
  
   
  

• Initial Complaint

  Date:10/10/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked a trip under Reservation **********. Gvv canceled my trip due to COVID-19 and stated that they would only allow future travel credit and I only could fly using the airlines that I had booked in my original trip. I checked and found that prices had skyrocketed. I filed a complaint with BBB and was told in response by GVV that I should wait as they were working out a new travel deal with groupon. That never happened. I received an email that I would lose the portion of the trip that covered my flight, even though the rep confirmed that the airline refunded them that cost. Then I received an email stating I must book or lose the entire amount paid. All the while, Europe was still not allowing US travelers in to their country. GVV, you played this pandemic to your benefit at every turn. The White ***** issued an order to travel agencies demanding that you refund money to travelers that had their trips cancelled. You ignored that to preserve your own assets and have been taking advantage of your customers at every step. I will file in small claims court and will speak with my local representative about options for complaint if you do not provide some sort of arrangement in this matter. I have tried several times to speak with an agent and seems that there is always a 2+ hr backlog. One time I called and was told that there was a 5 hr wait. This is ridiculous and I feel scammed. How GVV has a B+ rating is beyond me. They took $2200 of my money, cancelled my trip, and now that covid restrictions are gone, they are trying to cut all obligations to make good on either the services or refund.

  Business Response

  Date: 10/11/2022

  The package they originally booked was a heavily discounted package but we do offer similar deals listed in our Limited Time Offers tab. Our client had the option to purchase a new vacation and pay the difference but they decided to wait. 

  On 7/5/21 they were advised that we did not receive a refund for their flights and they were required to book by the end of July 31 2021 on AY and travel by March 31, 2022 or they would lose the air credit in the amount of ****** per person.

  Our recent wait time to speak to an agent was less than 5 minutes. 

  Even though their travel credit expired, we will make an exception to offer the land portion as a future travel credit, but the travel credit cannot be used until after 1/1/23.

  Regards: Great Value Vacations

  Customer Answer

  Date: 10/18/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because: 

   

   For what reason must I wait until January 1 2023 to rebook? Is Great Value anticipating a change in service, value or pricing?

  
  ****************
  
  
  
  
   
  

  Business Response

  Date: 10/19/2022

  When making an exception to reinstate an expired travel credit, it is our policy that future travel credits cannot be used until after 1/1/2023.

  Regards: Great Value Vacations

• Initial Complaint

  Date:10/07/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our son booked a trip with Great Value Vacations for $6,000 which included travel insurance. In March 2020 the trip was call off by GVV when international borders were closed to travel due to Covid. Rather than cancel the trip and refund the money, GVV issued only a credit. All trips must be booked by the end ******************************* 2023. There are several problem with this scenario. 1) Our son no longer is in a position to travel but *** refuses to issue a refund. 2) Our son will gift the credit to his brother which is allowed. But there is scarce availability of trips and many are not available at all beyond February 2023. 3) GVV has no acceptable response regarding availability of trips. It is October 2022. If a trip is not available by the end of the year, GVV will keep our sons $6,000. This is truly fraud.

  Customer Answer

  Date: 10/08/2022

  My son, *************************** booked a trip to ****** through Great Value Vacations (GVV) for himself and his girlfriend for May 1, 2020 through May 11, 2020. The booking number was *** ******* 
  GVV strongly encouraged the purchase of travel insurance through General Global Assistance, Trip Mate which was listed on their website. He did purchase the insurance as recommended. The insurance plan number is *****. In total, he paid $6,018.41 which included payment for the trip as well as the travel insurance. In March, 2020, the governments in ******* and ****** restricted travel both into and out of their countries due to Covid. At that point, GVV canceled our trip stating that they were giving a travel credit. We were unable to reschedule this trip for any other date, therefore a request was made for reimbursement. This request was denied with the explanation that the trip was postponed, not canceled. In reality, this trip was not postponed, it was canceled. He had purchased the travel insurance for the purpose of reimbursement in the event that a situation such as this might occur. The government mandated shutdown of an airport or border was listed as an acceptable reason for cancellation and refund for any reason.
  Our son absolutely can no longer travel. He has filed an appeal with no success. The Attorney Generals offices in ******, New York and ****** have been copied.
  At this point, he feels that GVV committed fraud by encouraging purchase of the travel insurance and refusing to cancel the trip. In addition, there is limited availability of trips for rescheduling (should he gift the trip to his brother). 

  We believe that he should have received a refund. Their actions were wrong. But rather than receiving a refund, he would give the $6,000 away. GVV should absolutely not keep the money. 

  Customer Answer

  Date: 10/21/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  We are well aware that GVV has already responded to ******** ******** of ******** Affairs  The response to them was unacceptable   Our son had travel insurance which should have covered a refund if borders were closed due to Covid. GVV legal representative simply stated that our son has received a credit. Our whole issue is that he should have received a refund. 
  Apparently, GVV will not give refunds regardless of the terms of the travel insurance which clearly states that refunds should be provided in case of closed borders. Many people are affected. GVV now says that the plans to use the credit must be made by December 31, ********************************** 2023  It is simply wrong.

  
  

  
  *********************************
  
  
  
  
   
  

  Business Response

  Date: 11/07/2022

  Due to our client is being represented by the ******** *******************************, our attorney will be responding directly to them.

  Regards: Great Value Vacations

  Customer Answer

  Date: 11/08/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  This response from GVV is exactly like the last response which I found totally unacceptable. ******** ********** of ******** Affairs has closed the case because GVVs response to them was unacceptable.  Our issue is that our son had travel insurance and the trip was called off ********************* borders were closed due to Covid.  The trip should have been CANCELLED but instead was postponed.  Insurance, at the cost of $600 was only good if the trip was cancelled. The trip was scheduled for May, 2020 . Our son CANNOT travel anymore. GVV will keep the money if a trip is not scheduled by 12/31/2022. Therefore, he is giving the trip to his brother so that GVV does not benefit from the unspent money which amounts to $6,000. **** should have received a refund and did not  GVV took advantage of its customers during a time of crisis. Insurance was worthless. I go on record that this company does not operate with integrity. Customers should be aware and NOT use Great Value Vacations.

  
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