Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/28/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A few weeks ago, I contacted White Trash to cancel service effective this month. At that time, I was informed that my account had been overpaid for the months of September through November. To help zero out the balance, I worked with a representative to arrange a pickup for a few larger items.
  
  The total cost discussed was under $100. I also noted during the call that one of the items might be taken by a passerby prior to pickup, and I was told my account would still reflect a credit based on the overpayment, and the charge for the item would be credited to my balance.
  
  On August 15, I followed up and informed the office that the other item had, in fact, been taken. The representative I spoke with confirmed that I would be credited for it. I also offered to send a photo of the items placed out for collection and inquired about the charge for an item. Since we had cut and dismantled it, I questioned whether it still qualified as a “large item,” as it was similar in size to previous items we’ve placed out without extra charges.
  
  The invoice I received included two separate charges: one for $80 and another for $60—totaling $140. However, my understanding from the original quote was that the bed would cost $67 and the total for all items would be under $100. Given that, I’m confused by how we arrived at the current charges and why the full amount of my overpayment seems to have been used. The invoice now shows a balance due of $135.
  
  I requested a detailed, line-item breakdown of the two invoices to better understand the charges.

• Initial Complaint

  Date:07/29/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In March of 2025 I submitted several requests to rubbish companies for a quote for new service. One of them was White trash disposal. I received the quote/information page with pricing via email as attached. (No where in this quote does it have information on cancellation fees). So April 9th 2025 I called the number provided in the email to sign up for yearly garbage removal services based on this pricing. I spoke with a woman who took half payment for two installments for yearly service that same day. Garbage totes arrived two weeks later and service started as normal. A month later I received a welcome email (attached) explaining services and terms and conditions. In the beginning We had extra garbage at the road piled from 3 weeks of not having service and waiting for the start of the new service. I contacted white trash through email inquiring about the extra items, and received an email back (attached) stating 5 additional black contractor bags could be in addition to our toter at no charge. We did this and the garbage sat for over a month. I contacted many times to no response. Finally I spoke with a *** and she advised me i would have to pay an additional $130 to remove the items. I did not agree to this and requested a refund and to cancel service. She advised that I would be charged a cancellation fee of $150. In which none of my conversations, emails or quotes explained this before service started, nor did i agree to this. The only terms sent about this were a month after payment and service started (again attached). I was also told only 5 additional reg white bags would be included. The email sent to me voids their own ************ again this week we have garbage not picked up. Last week we forgot to bring it to the road so its not extra it is carried over. I would truly like a refund without the cancellation fees that were never agreed to nor disclosed to me until a month later. Service is horrible and they cannot do business like this.