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          Monroe County Water Authority has 1 locations, listed below.

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            Business ProfileMonroe County Water Authority

            Utility Water Company
            BBB accredited business

            Contact Information

            475 Norris Dr

            Rochester, NY 14610-2425

            Visit Website
            (585) 442-2000

            Business hours

            8:30 AM - 4:30 PM
            Business Hours
            8:30 AM - 4:30 PM
            8:30 AM - 4:30 PM
            8:30 AM - 4:30 PM
            8:30 AM - 4:30 PM
            8:30 AM - 4:30 PM
            Closed
            Closed

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            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            2 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 7/2/1990

            Years in Business: 73

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Business Details

            Location of This Business
            475 Norris Dr, Rochester, NY 14610-2425
            BBB File Opened:
            6/2/1992
            Years in Business:
            73
            Business Started:
            1/1/1951
            Business Started Locally:
            1/1/1951
            Accredited Since:
            7/2/1990
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Hours of Operation

            Primary

            M:
            8:30 AM - 4:30 PM
            T:
            8:30 AM - 4:30 PM
            W:
            8:30 AM - 4:30 PM
            Th:
            8:30 AM - 4:30 PM
            F:
            8:30 AM - 4:30 PM
            Sa:
            Closed
            Su:
            Closed
            Business Management
            • Ms. Felicia White, Customer Service Manager
            • Mr. Nick Noce, Executive Director
            Contact Information

            Principal

            • Ms. Felicia White, Customer Service Manager

            Customer Contact

            • Ms. Felicia White, Customer Service Manager
            Additional Contact Information

            Fax Numbers

            • (585) 442-0220
              Primary Fax

            Phone Numbers

            Read More Business Details and See Alerts

            Customer Complaints

            2 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            04/16/2023

            Complaint Type:
            Billing Issues
            Status:
            Answered
            I have been trying to set up automatic payment with this MONOPOLY for some time. They refuse to do anything electronically, and I can not print out their forms. All other utilities not only have electronic payments set up, they have it set up smoothly. I want to be set up for auto payment, without me having to visit the office, or print out a form to mail it. I also want to be made whole all late charges that the utility may have charged be that are due to their own inability to provide a way to pay money. I will keep money in escrow until such time as the utility company corrects their grievance performance errors.
            Read More
            Read 1 More Complaints

            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Sharon D

            10/01/2023

            I suspect fraudulent behavior within the customer service or technical department of Monroe County Water Authority. I'm the only occupant at this residence. The technician from the Monroe County Water Authority investigated my property and did (not) find a leak on the property. I never water my lawn, or use the outdoor water faucets. Why did Monroe County Water Authority send me a Water bill for $672.50. From June to August. I was away for two weeks in August. None of this makes sense to me and I need help. It's not right to be taken advantage of. This reminds me of how **&* took advantage of customers increasing their bills last year until enough people complained.

            Local BBB

            BBB of Upstate New York

            More Info on Local BBB

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