Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We entered into a business agreement with Highland Contractors for solar roofing as advertised by them. The roof was installed in January 2023. The roof is still not operational as of 10/10/2023. We've been paying for a product that is not functioning as advertised. The entire process has been unprofessional. This is the first step before filing a lawsuit to get a resolution.

  

  Business Response

  Date: 10/11/2023

  The project was completed in September. We received an email from ***** *** on 10/5/2023 at 10:30 PM letting us know there were issues with the completion of the job. We have made attempts to contact ***** *** by phone and have left voicemails. We are asking for the customer to contact us so we might be able to discuss a resolution.

• Initial Complaint

  Date:09/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had extensive wind damage to my fence last year. I received several quotes, including Highland Contractors, and based on the reviews, I chose them even though they gave me the highest price (the sales agent implied that that their vinyl fence was of high quality). When they were approximately halfway done with the fence (cost was over $10,000), I asked about replacing the gate (I wanted vinyl as well) and received a quote of ($2500). They completed the fence and began work on the gate and discovered first that the gate they installed was too small. A short time later, the wind tore the gate off. I expressed my concern about this and was told that that wouldn't happen with the correct gate. Unfortunately, a short time after, the correct gate was installed, the new gate as well as some paneling on the fence and fence blew off. I also noticed that they had gotten concrete (from installing the gate posts) on my driveway (the drive way had been fully replaced a few years ago and repaved since then). They returned, replaced most of the end caps on the fence and installed a new gate. They also stated they would return to power wash the driveway in the spring. A couple of months ago the new gate blew off once more and they have never returned to address the drive way situation nor the fence cap that is missing. In addition, I had a landscaper come out to do some landscaping and we had to have him stop his work on the street side of the fence because we discovered a large hole at the base of one of the fence posts. At this point I am concerned not only about the workmanship involved but the materials used and my warranty will run out in September.

  

  Business Response

  Date: 09/22/2023

  We have engaged directly with the customer and are working to repair the fence and post. The materials have been ordered and the repair will be completed shortly.

• Initial Complaint

  Date:03/03/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  6/30/22 1st On-site Meeting to discuss fence Design/Installation. Told start dates were 4-6 wk time frame. I made Highland aware that I required the fence must be completed before the seasonal Fall wet weather as my yard became saturated . My yard had already been staked out by a certified Surveyor, and a Building permit was obtained.
  7/26/22  1st Contract Signed. Highland assured me still on track for 4-6 wk install
  7/28/22 Forced to sign New Contract because Highland Admin confused about 7-26-22 contract. I agreed to new design & slightly higher price.
  9/29/22 Meeting at my residence due to Highland"s new claim they couldn't install fence as Contracted on 7/29/2023. Fence redesigned again per Highlands new recommendations. Told fence install still on schedule since I had already signed a prior contract but Highland was behind due to personnel changes & problems w/ other customer projects. Assured again fence install would begin within 2-3 wks.
  10/13/2022 Finally Received & Signed Revised Contract (#3)
  After many texts & calls over the following weeks asking for a start date & receiving many excuses, and after informing Highland's Salesperson & Install Manager my property was becoming saturated and I was worried about damage from equipment etc., Highland finally began work on 11/22/22.
  I have video proof of the 3 partial days worked: 11/22/22, 11/23/22, 11/25/22, and times workers were actually on site. I was later charged for more hours & days.
  After informing Highland of mine and my neighbor's belief that posts were incorrectly installed on both my neighbor's properties I stopped all work on the fence. It was later verified by a new survey the majority of fence posts were installed on my neighbor's properties.
  Highland withdrew & has refused to return my 50% deposit: $10,125. I was sent a refund of $7.81, I did not cash. Highland fabricated & misrepresented details used in their withdrawal letter.
  My yard was left in shambles w/ inventory all over or missing.

  

  Business Response

  Date: 03/07/2023

  First estimate was signed 7/28/22, in the amount of $22,000 for a Red Cedar Shadowbox Privacy Fence. From the date of estimate signed, we did have an installation timeline of 4-6 weeks. 
  9/8/22 **** reached out to us to change the scope of her project. She wanted fence posts removed and a different style of fence.

  9/28/22 we met with **** and discussed the change in fence type and the change in fence posts, necessitating a new quote. We sent a second quote that was signed 10/13/22 for $20,250 for a Red Cedar Dog Ear Privacy Fence, extending the installation timeline.

  
  The project started on 11/22/22. **** was actively preventing us from performing work in the following ways:
  On multiple occasions **** came out of her residence and berated our installers on things that were not complete yet, as they were actively being worked on. For example, dirt in the driveway.
  **** filled in holes after they were dug. When our crew came back the next day, their work was erased.
  **** physically grabbed our Site Supervisor as he was trying to shovel the mud away from her driveway.
  **** admitted to moving survey stakes, and then claiming our posts were not inline with her property. We do have **** on record stating she moved the survey stakes.
  

  On 12/5/22 we sent **** a certified letter with copies of invoices for labor and materials, explaining we would not continue the project. We provided invoices for the materials purchased, which we left with ****. Material costs were $6,871.25 at ****** ***** and $295.94 at ****'s. We also supplied the subcontractor invoice of $3,000. $6,871.25+$295.94+$3,000=$10,117.19. **** paid a deposit of $10,125. $10,125-$10,117.19=$7.81 refunded to **** by check. **** has confirmed receipt of this refund but has not cashed it.

  Customer Answer

  Date: 03/14/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID
  ********, and have determined that this does not resolve my complaint. 
  For your reference, details regarding the message I reviewed Highland appear
  below.
  
   
  
  I have contracts, saved email communications,
  video w/ audio, and photos to show that Highland Fence is misleading and in
  some cases completely falsifying their message response information.
  
   
  
  It was Highland Contracting that 2 times reached
  out to me to change the contracts (details which I included in my original
  complaint. I have multiple saved and printed text messages with multiple people
  proving my assertion that it was Highland who initiated the changes both times.
  Not me. On 9/8/23 I was forced to make changes because I was informed by my
  Sales Person that he had been informed that the fence could not be built as contracted. I
  did not initiate this. I have texts as proof.
  
   
  
  Regarding the East lot line:
  
  I did not admit to moving any of the relevant
  survey stakes. What Highland is trying to mislead about are 2 stakes in the
  center of the East lot line that were shifted by about an inch during removal
  of an old wire fence in that area. I was told that Highland only needed the
  first and last post to establish a true line prior to digging. Not only was a
  line NOT established prior to digging holes, but Highland removed the first
  stake and others before even establishing a string line to before digging. The
  string lines were added AFTER they dug their first holes. It was later founf by
  the Surveyor I had to re-hire, that a
  few of the posts between the first and last on the East lot line that were dug on my neighbors property and posts
  set in holes and cemented .
  
  If the East lot line had been properly
  established at the outset all the posts should have been correctly set on my property.
  
  
  As a side note: multiple post were set in
  concrete before even plumbing the posts and setting to proper depth. One post
  on the East side is visibly crooked (~20 degree off) and had cement poured in
  the hole knowing they would not be back until possibly the following week. Cement
  was poured around all the posts just before the workers left Friday night. I was
  told by the head worker prior to their
  leaving that it would be raining that night. It must be assumed that the rain
  would harden the cement around all the posts, including those that had not been
  plumbed or set to proper depths.
  
   
  
  Regarding the West lot line:
  
  I did not move any survey stakes and never admit
  to doing so as claimed. On the West line there was an old green fence stake at
  the back close to where the last fence post was to be dug. I specifically
  told them that was not a part of the original survey. It was also obvious it
  was just an old stake and not a part of the Surveyor survey hub locations. I had
  discussed this matter with the “Supervisor” that same morning the post hole
  digging was to begin, and reiterated they were to establish the West lot line
  using the Surveyor’s hubs and not the green garden stake. That it had been put
  in years before using an old map. A map Highland never was given or saw.
  
   
  
  During this discussion and others we had, the “Supervisor”
  refused to stand still and discuss issues with me. He kept trying to walk away
  while I was in mid sentence. I often had to run after him while I was still
  speaking. I became extremely frustrated over his very unprofessional demeanor,
  and felt he was not actually hearing what I was saying. I even went as far as
  to tell him to stop and stand still so we could please talk. This same pattern
  presented itself many time over the course of the next few days.
  
   
  
   *Note: As additional reference on both lot
  lines, there were also rebar stakes in the ground next to the surveyors
  wooden/hub makers.
  
   
  
  After I noticed the location of the last fence
  post installed on the rear West line and how it appeared to be on my neighbors
  property by ~ 2 ft , I informed them that I believed that it was not on my
  property. The lead worker and “Supervisor” insisted it was in line with the
  green garden stake (that they had removed already) that we had already
  established was not a part of the original Surveyors hubs to be used to
  establish the West line. Again, they had NOT established a string line along
  the West lot line prior to drilling post holes, and had even removed the Surveyor’s
  hubs even in areas there was no post being dug. The rebar flush with the ground
  remains in a few places, which have proved to be in the correct positions after
  having all posts line re-Surveyed to establish true location with regard to the
  lot line and Surveyors original hubs. It
  is also my belief that the fence posts were dug improperly because the crew did
  not follow established industry wide fence construction processes: Establishing
  the fence line post location relative to the lot line/Surveyor hubs PRIOR to
  digging hole.
  
   
  
  Regarding my treatment of the workers:
  
  I never berated the installers. I went out of my
  way to be nice given the circumstances. Again, I have much video and audio
  proof showing I did not berate the workers. I tried my best to only speak to
  the “Supervisor”, but when he wasn’t on site it was necessary I speak to the
  workers. On multiple occasions the workers came to me for issues. I was always
  respectful, never berating.
  
   
  
  I was however forced to make changes at the start
  of the job that had already been approved by Highlands "Supervisor"
  on site at my house on 9/28/22, and again not 2 weeks prior to the start of the
  job.
  
  Due to my being informed on the first day that
  the 4 ft gate could not be installed where I was assured it could be (per the
  fence map layout, signed contract, and prior discussions) I was forced to
  establish a new location on the fly. There was much pushing on the part of the
  workers and the "Supervisor" to take an easier build route for them,
  which would not work structurally or aesthetically for me, even claiming it
  could not be done the way I wanted it. In the end they were able to do exactly
  what I wanted. All of this was captured on video and audio. Never once do I berate
  anyone. I only stood my ground on what I knew could be done, and as I already
  stated, what they WERE able to do in the end.
  
   
  
  With regard to complaining about items "not
  complete yet":
  
  The contract clearly stated that all post holes
  were to be dug to the proper depth (min. 36 inches), filled completely with
  cement and mounded slightly at the top, and spaced a maximum of 8 ft on center.
  
  
  After leaving for the night I noticed the
  workers had cemented all posts of varying depths/heights, some only in the
  ground ~2 ft depth before leaving that first day. A few of the posts were 9+ ft
  apart. When I brought it to the attention of the "Supervisor" I was
  told they knew what they were doing and to leave him alone to do his job, that
  they knew what they were doing, and I had to let them do their job. The workers
  then proceeded to pound some of the stakes in to the proper depths, thereby
  breaching the signed contract clearly stating the holes must be completely filled
  with cement top to bottom and mounded slightly above ground level. These
  requirements were established by a NYS Certified Civil Engineer due to the
  extremely wet and high wind area the fence was to be installed in, in order to
  provide long-term stability to the fence to prevent tipping/movement. It had
  been established from the outset and talked about many times with all involved
  that the fence posts were purposely being engineered this way for a reason,
  built more akin to a dock, for long-term performance in such a harsh environment
  compared to a typical city or suburban lot. I have texts as proof, and also the
  signed contract itself.
  
   
  
  With regard to filling in holes:
  
  I had specifically told the "Supervisor"
  prior to digging, that the fence post in the section running parallel with the
  back of my house, the post that establishes the first 10 ft gate hinge post (closest
  to the house) MUST be dug at no more than 9 ft from the corner of my house. This
  was a critical measurement determined for best location for vehicle
  drive-through.
  
  The 2nd section on the opposite side of the 10
  ft gate al****d for variation in length.The fence layout map indicates an
  approximate length for this last end section that ties into the East fence
  line. This approximate length was intended to give the installer flexibility in
  an areawhere the length was not critical, unlike the 9 ft section and the
  10 ft gate post locations were established to provide.
  
  All of this was established and on the original
  fence plan submitted to the Town of Greece and Highland Contracting. Again, NO
  string line establishing this section of fence/gate had been put in place prior
  to the post hole drilling. As it turned out, the gate post hole locations were
  dug before even the beginning or end post of that section of fencing.
  
  The 2 post holes were dug ~1-2 feet further over
  from the map layout and earlier discussion that morning emphasizing the
  importance of the gate location. This is why I filled the 2 holes in prior to their
  returning the next morning. The original plans were not being fol****d. Our
  discussions completely ignored, and standard fence building practice not
  adhered to. I wasn’t going to take the chance that the posts would be cemented
  in the wrong locations, especially since I was being told too “trust them”.
  They knew what they were doing in spite of their not following the extremely
  detailed contract and fence layout map provided.
  
  There was one last hole I also filled in along
  the East property line, making holes filled a total of 3. This was the hole at
  the end of the East property line. Again, no proper location string line
  was established prior to drilling the first and last posts. That night I
  noticed that the end post hole was dug much further onto my property than was
  necessary to avoid interference of the fence with some trees/shrubs on my
  property. After measuring over from the Surveyor’s hub I found buried under
  dirt by the auger machine, the hole was found to be 2 ft over onto my property
  from the hub.
  
  This would have created major problems with the
  fence line and my trees and some other
  established shrubbery as I've already indicated. I have photos as proof.
  
  Again, I filled the hole in so it could not be
  used since any questions on my part - the homeowner paying for this job - were
  continually being met with increasingly hostile comments, and  shut down.
  As a homeowner I have every right to question what is happening, especially
  when work is being performed so haphazardly without regard to established surveyors
  hubs and fence layout map, or even my own property.
  
  Again, I have photos and extensive text messages
  between myself and the Salesperson and foreman assigned to this job as proof.
  
   
  
  Regarding the "Supervisor's" claim
  that I physically grabbed him while he was trying to shovel dirt off my
  driveway:
  
  I have video and audio proof of the entire
  encounter. I was sick that day and can be seen and heard in my bathrobe having
  a friendly conversation with the "Supervisor". I can also be seen
  tapping his shoulder to get his attention. I in no way shape or form ever
  GRABBED him, especially in the hostile manner he is trying to mislead I had.
  The conversation heard and seen in my drivewayon the video/audio of my Ring Doorbell
  (which I had informed all the workers I had installed around my property)
  established a congenial conversation. 
  
   
  
  The "Supervisor" then proceeded to
  remove all the equipment, trailer, and all cement from my property leaving me
  with garbage and materials all over my yard.
  
   
  
  Large, broken, hardening bags of cement were
  strewn everywhere around the yard, misc. materials strewn everywhere. Dog-eared
  fencing was lying directly on the ground in an unstable pile; while a 2nd pile of
  Dog-eared boards lay half on/half off a pallet after unloading their truck. Again,
  I have photo proof of my claim, and also firsthand knowledge of my Civil
  Engineer who inspected the property, and who later sent two letters to Highland
  contracting regarding the state of the grounds and job itself.
  
  I was forced to find more pallets and stack all
  567 boards so the wood would not be destroyed.
  
  As it turns out, this would be the last time the
  workers would ever be on my property, beside the "Supervisor" and
  another Manager who came out the following week to discuss the fence posts
  possibly being on my neighbors property, ultimately breaching my contract and
  pulling out of the job. My Civil Engineer was there for that meeting and as I
  already stated, will attest to the state of my yard and all that was
  said.  
  
   
  
  *Note: It must be noted that at no time was any
  of the 2" x 4" wood ever delivered to my property to begin building
  the "bones", the framework of the fence. The workers questioned this
  lack of material also, wondering what was going on. Again, I have photo and
  video proof of all materials delivered and removed from my property.
  
   
  
  With regard to the invoices of labor sent to me:
  
  I have video proof and extensive text message
  proof of the days, hours, and even lunch breaks for Highlands’s workers.
  
  I was charged for days and hours they were not
  here, and it also appears I'm being charged by one of their sub-contractors for
  2 days of work he never showed up due to crashing his car after going to a
  casino the night before, and then having to get a replacement vehicle, just one
  of his no-show days. I was even told he needed to apply for a new DBA because
  his girlfriend kicked him out and his business was established under her name.
  
  I can provide proof of this information I'm
  supplying with extensive text messages between myself and the
  "Supervisor" - I even have pictures of his workers smashed up truck
  that were shared with me, video proof of days the workers were here, and
  if I was being told the truth about the DBA – I there will be Proof with Monroe
  County of day that the DBA was filed by the sub-contractor.
  
   
  
  Regarding the Material invoices:
  
  After inventory, I found materials I was charged
  for to be missing including cedar dog-eared boards. I have also established and
  have photo proof that the cedar that was delivered to my house were NOT
  1"x 6"x 6' indicated on the invoice. The majority of boards delivered
  measured 1/2" thick with a portion measuring  closer to 5/8"
  thick. 1 inch cedar boards should measure closer to 3/4 inch thick, which I
  verified with Building Permit personnel at the Town of Greece and with other fencing
  contractors.
  
  After questioning the board thicknesses I was
  seeing on the truck the day the "Supervisor" showed up to tell me his
  workers would not be coming due to the Truck/DBA issue, the
  "Supervisor" text me a measurement without a photo: .771 inches 
  
  Later when the loose wood boards were finally
  delivered and dropped off to my property I took many photos proving inferior
  wood was delivered in spite of being charged for 1 inch thick boards. Again, I
  was charged a premium price for 600 boards and only received 567 boards of ~
  1/2 inch thickness not the 3/4" thickness to be expected.
  
  I was also never provided with a ***** receipt,
  but I was told prior to my job beginning that it was delayed due to Highland
  having to correct some "issues" with another woman's fence, and that
  he needed to pick up materials at ***** for her job, but they would be starting
  my job the following week. This was prior to the truck and DBA excuses I was
  given later.
  
   
  
  Given the extreme stress I have being dealing
  with due to this job and what I've been put through: major yard destruction ,
  having to do all the clean-up of dirt and cement piles along both sides of my
  property, having to locate my own pallets and restack the wood, repackaging of hardware strewn all over, and
  even worry that my septic system was damaged because the “Supervisor” kept driving
  the large auger over not only the main system but also the area where the tank top
  resides, I hereby give notice that I will be filing a formal complaint with the
  NYS Attorney General's office over this matter if Highland Contracting
  continues in their misleading and often outright false claims, and in their refusal to return my deposit in full.
  
   
  
  The NYS Attorney General’s Office suggested I
  first try to contact the company myself. I have done that, even supplying contracts
  and some photo proof, which was only a small sampling of the extensive audio
  and video proof for every claim I make in this complaint.
  
   
  
  Because of the continued changes, comments made
  that were then claimed were never made, and continuous mounting excuses over months
  my signed contracts, I was forced to document all my interactions. This is the
  reason why I relied so heavily on text messaging and not phone calls. It made
  dealing with changes and issues so much harder, adding to my stress, but was
  necessary given the unprofessional nature (as stated in the above) of the
  employees I was dealing with. 
  
   
  
  I feel that I was taken advantage of being an
  elderly, single woman. And given I am on a fixed income cannot just walk away
  as I'm sure Highland is hoping I will do.
  
  I dealt in good faith, even accommodating
  changes forced on me by Highland AFTER contracts were already signed and AFTER
  I was assured the fence would already be started.
  
  Claiming that I initiated the contract change on
  9/8 is false. I was later told that the original "Supervisor" on my
  job didn't know what he was doing and had agreed to items Highland couldn't
  deliver on including the design and build of the fence as stated in our signed
  contract.
  
  I was later told at the 9/28/22
  "walk-through" on-site meeting with the new "Supervisor" - before
  establishing the new 10/13 contract, that the employee who approved the design had
  been fired.
  
  Because it was so late in the season I was
  forced to re-sign a new contract. The only reason I changed from a shadowbox
  fence to straight privacy was because I was being forced to redesign/resign by
  Highland. I was told the post could not be boxed in per the established
  contract when building a shadowbox fence. I chose to simplify and build a
  straight privacy fence with boxed-in/hide posts rather than stick with the contracted
  for shadowbox without boxed –in posts. It should be noted that a straight
  privacy is much easier to build than a shadowbox fence.
  
  Note: after approving the boxed-in steel posts
  with an updated simple privacy fence design, I was later informed on the first
  day of install that Highland could NOT box in the posts. That it was
  impossible.
  
  I reminded them that they approved it at the 9/28/22 meeting and even wrote it up
  in the contract. I told the “Supervisor” that he needed to find a way to do it
  as there are countless examples online showing different methods for boxing
  in/hiding the steel posts.
  
   
  
  All of the delays, excuses, forced changes,
  misrepresentations, and outright lies, not to mention the complete disregard
  Highland Contracting had for my property and person has forced me to follow
  through with this complaint, as far as necessary. 
  
   
  
  Regards,
  
  **** *******

  

  Business Response

  Date: 03/24/2023

  Attached is the additional requested ****’s receipt and we do apologize for not including it previously, totaling $245.94.We maintain that all changes were agreed upon with the customer, and have signed estimates. Again, the first signed quote was dated 7/28/22 in the amount of $22,000 and the second signed quote was dated 10/13/22 in the amount of $20,250, a lesser amount. We do have a recording of **** admitting to moving the stake posts. In her written complaint, **** admits to having survey maps in her possession and admits that Highland never had those maps.The following excerpt is from ****’s complaint:“During this discussion and others we had, the “ Supervisor” refused to stand still and discuss issues with me. He kept trying to walk away while I was in mid sentence. I often had to run after him while I was still speaking. I became extremely frustrated over his very unprofessional demeanor, and felt like he was not actually hearing what I was saying.”Having conversations with **** did not lead to resolution, and when our team tried to walk away to diffuse the situation, **** admits to running after our team member while becoming extremely frustrated. We maintain that **** put her hands on our team member during such an interaction and that such interactions were common with ****, preventing us from being able to complete the project.We reiterate that we left the materials, which **** confirms throughout her complaint, we have provided receipts for those materials, receipts for labor, and a check for the balance remaining from the deposit.

• Initial Complaint

  Date:09/07/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed a contract on 4/13/22 to have a fence installed on my residential property and was told it would take between 8-10 weeks. Today is 9/7/22 and the fence is still not complete. I have reached out to the business multiple times requesting for a manager of the company to reach out to me and explain why this is acceptable and have not heard from anyone regarding this concern. I have only gotten several empty promises and apologies that are followed by numerous excuses. I am beyond upset with this and am looking to have the business held accountable for their breach of contract.

  

  Business Response

  Date: 09/23/2022

  BBB spoke to the owner and was told he will look into the matter and try to contact the consumer today.