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Business Profile

Property Management

Torres Turn Key Property Management, LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/07/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was advised that once I completed the application process I would be able to view the property and then move forward if needed. I was also advised it would take five days for the application process, I called on the date for an update and was told it would take two to three weeks for information. I advised this wasn’t advertised and I will like to view the property. They informed me they would be in contact with information once the application process was completed in two to three weeks and don’t want to argue about this.

    Business Response

    Date: 03/07/2024

    Hello, The fee is non refundable , it states it on the application before submitting it to be processed.Im not sure who you spoke to in regards to the waiting 2-3 weeks, but the faster you get us what we need to process your application. We can show you the property. Im sorry for any miscommunication ,not sure who you spoke with ,but we just left you a message today about your application today. Please feel free to give our office a call if you want to proceed.

  • Initial Complaint

    Date:10/28/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I submitted an application on September 25, 2022 I paid my $20 for the application fee and I heard back from someone she told me to resubmit my paystubs and license I did it and she said that she will determine what I could afford as far as rent and which properties I would be able to see I have a called over 20 times Trying to get an update trying to speak to someone and I’m getting the runaround the person that supposed to be answering the phone do not answer and constantly sends people to voicemail

    Business Response

    Date: 11/09/2022

    Hello,I looked up our application and you were told back on 10/28 that your application is not approved due to a bad landlord reference. We have policies that we go by for processing applications. Im sorry but you are not approved. 

    Customer Answer

    Date: 11/09/2022

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

    [To assist us in bringing this matter to a close, we would like to know your view on the matter.]

    Regards,

    ******* ******** I was never contacted by anyone stating that I had a bad landlord reference will make sure that i take this matter to the proper officials being that the truth was not told.I have proof nobody never called me on that date 

Torres Turn Key Property Management, LLC is BBB Accredited.

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