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Find a Location

Econo Lodge has 1 locations, listed below.

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    Business ProfileforEcono Lodge

    Motel

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Business Details

    Location of This Business
    3990 W Henrietta Road, Rochester, NY 14623
    BBB File Opened:
    9/1/2017
    Business Management
    • Dhaval Patel, Manager
    Contact Information

    Customer Contact

    • Dhaval Patel, Manager

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    05/28/2021

    Complaint Type:
    Product Issues
    Status:
    Answered
    Dhaval the hotel manager is so rude and interrupting and like to yell and talk down to and belittle women. My hotel say was HORRIBLE! Leaky faucets, barking dogs above me w/ no pet policy. Ceiling leaking in middle of the night and front desk didn’t answer until the morning. Missing ceiling tiles and mold in the bathrooms. Seal broken on the toilet so it was leaking from underneath. It rained- so there was a flood coming from underneath the front door. If it wasn’t one thing it was another and nothing was done about it. This manager said it wasn’t his problem that it’s MY problem!I tried telling him what was wrong and all he did was interrupt me and yell at me while I was calm and just answering his questions. He was immediately defensive and he said when I call ********* for my refund he will tell them to give me NOTHING and he hangs up on me. Lol and they call that a manager…

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    KARMA S

    1 star

    01/03/2024

    This hotel needs to close immediately. And all the drug dealing employees here and those stealing people's information in the computers and stealing their credit card numbers need to go to prison and need to be fired and go to prison and not get unemployment New York State none of the phones work in the rooms none of the refrigerators work in the rooms the front desk needs to learn a very hard lesson that went a client or a customer that's staying in a room asks you what your name is you don't get arrogant and not give them your name. Because then you will have to be brought in to the police to have a talk with you about your name and exactly what is your name and why don't you want to give your name maybe it's something to do with your tax exemptions that you've been getting 6 months no taxes and then putting another family member's name down as your business and getting six more months of no chicks you think maybe that might be a reason because it's certainly not from revenue in this hotel because basically you're always empty the front desk needs to be no and made to talk with a civil tongue in their mouth and when asked a name of your front desk they better give their names whether it be their first name did they also refuse to give their names

    Econo Lodge Response

    01/11/2024

    This was written by a guest that had mental health issues and was harassing staff and customers . she calles the cops night before numerous times on customers who were not doing anything. the cops had to take her away from the hotel because of her thretening people over the phone and in person at the hotel. police said she has many mental health issuses and has done this at other hotels where she has also been asked to leave ..

    Local BBB

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