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Business Profile

Marketing Programs

YPC Media

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:12/23/2022

    Type:Service or Repair Issues
    Status:
    ResolvedMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    yellowpagecity.com (YPC Media) is serving a business listing for a business named ****** **********: h**********************************************************************/ ****** ********** has been closed for 5+ years. The phone number on this listing ###-###-#### is my personal cell phone number and I am regularly receiving B2B oriented phone calls for this defunct business and I need it to stop. yellowpagecity.com has the listing in 7 different business categories and they require that each be removed individually. I have submitted online requests on yellowpagecity.com asking them very nicely to remove these listings every day for a week and they have not done so. The confirmation webpage that I get after I submit each removal request states "Please Note: No changes will be made to your listing information until the 9.95 verfication fee has been paid." (BTW they spelled verification incorrectly). It is highly unfair that I am required to pay them nearly $70 to have these listings removed because I never gave them permission to post my personal phone number on these listings and I find they are violating my privacy rights by positing these listings and not removing them promptly when asked. I am requesting that yellowpagecity.com (YPC Media) remove all 7 ****** ********** listings ASAP. Also, how does paying $9.95 per listing verify that I am the owner of the listings in the first place? Money grab!?! If you need to verify that I am the owner of ###-###-#### please call or text me at this number and I will confirm that I need these listings removed. I have tried to call them at ###-###-#### "to get further assistance" and it identifies that I have indeed called YPC Media then immediately transfers me to a voicemail box where I leave my contact info and they have not called me back let alone provided me any further assistance. Please help!

    Business Response

    Date: 02/08/2023

    I apologize that we did not see this request through the online form.  We have removed each of the listings noted in the complaint from the yellowpagecity.com directory, and again apologize the the delay in response.

     

    Customer Answer

    Date: 02/10/2023

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 



    Regards,



    ****** ******








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