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          Find a Location

          Excellus Blue Cross Blue Shield has 4 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Excellus Blue Cross Blue Shield

              165 Court St Rochester, NY 14647-0001

            • Excellus Blue Cross Blue Shield

              171 Main Street New Paltz, NY 12561-1119

            • Excellus Blue Cross Blue Shield

              12 Rhoads Drive Utica, NY 13502

            • Excellus Blue Cross Blue Shield

              344 S Warren St Syracuse, NY 13202-2008

            Business ProfileExcellus Blue Cross Blue Shield

            Insurance Companies
            Multi Location Business

            Current Alerts For This Business

            Alert:
            Consumers have advised BBB that the Excellus Blue Cross Blue Shield phone number of 1-800-499-1275  has been "hijacked" and is being used to retrieve personal information from consumers.  Consumers have also advised BBB investigations that an online party is contacting consumers via email and offering work from home employment.  Lifetime is not offering any work from home jobs.  BBB advises consumers to file with us at bbb.org

            Contact Information

            165 Court St

            Rochester, NY 14647-0001

            Visit Website
            (585) 454-1700

            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            7 complaints closed in last 3 years

            2 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A-
            This business is not BBB Accredited
            Search for Accredited
            Businesses in this category

            Years in Business: 89

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            This company offers Benefit Administrative Services.

            Business Details

            This is a multi-location business.

            Find a Location

            Excellus Blue Cross Blue Shield has 4 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Excellus Blue Cross Blue Shield

                165 Court St Rochester, NY 14647-0001

              • Excellus Blue Cross Blue Shield

                171 Main Street New Paltz, NY 12561-1119

              • Excellus Blue Cross Blue Shield

                12 Rhoads Drive Utica, NY 13502

              • Excellus Blue Cross Blue Shield

                344 S Warren St Syracuse, NY 13202-2008

              Location of This Business
              165 Court St, Rochester, NY 14647-0001
              BBB File Opened:
              1/1/1991
              Years in Business:
              89
              Business Started:
              1/1/1935
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              Alternate Business Name
              • Blue Cross Blue Shield of the Rochester Area
              • Genesee Region Home Care Association
              • Blue Cross Blue Shield of Utica-Watertown
              • Blue Cross Blue Shield of CNY
              • Lifetime Healthcare Companies
              • Excellus, Inc.
              • MedAmerica Insurance Co.
              Business Management
              • Mr. David H. Klein, CEO Lifetime Healthcare Cos.
              • Mr. Kevin Hill, Pres&COO/Excellus Health Plan
              • Mr. Zeke Duda, Sr. Exec. VP & CFO
              • Mr. Jim Redmond, VP Communications
              • Mr. David J. Mack, Corp. Relations
              • Mr. Timothy J Hill, Regulatory Compliance Dept.
              • Barb Muller, Manager of Advocacy
              • Mr. Kevin Kane, Corporate Communications Special Projects Manager
              Additional Contact Information

              Fax Numbers

              • (585) 238-3642
                Other Fax

              Phone Numbers

              Read More Business Details and See Alerts

              Customer Complaints

              7 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              05/08/2023

              Complaint Type:
              Billing Issues
              Status:
              Resolved
              My mom ***** ******* passed away 3/18/23 she had Blue cross blue shield insurance they received a copy of her death’s certificate on 4/24/23 they were also called prior to inform them to cease the insurance as she passed away, they billed her after being informed fir aApril and again attempted ti withdraw mi at from her account in May the bc/bs policy is ************ My moms SS is *** ** ****
              Read More
              Read 6 More Complaints

              Customer Reviews

              1 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Elisabeth C

              02/28/2024

              Terrible dental service. My dentist referred me to a specialist for a root canal and there is noone in my area who accepts this insurance. The company is taking forever to give a pre approval so that I can try to find someone to take care of my tooth. In the meantime they say that if I get it taken care of before the pre approval I might have to just pay for it myself because they didn't approve the procedure. So I am stuck in pain with my tooth getting worse and worse while they do nothing. I have spent countless hours on the phone asking if there is anything that can be done so that I can get my tooth taken care of and they continue to talk in circles about needing the pre approval to go through before any other steps can be taken. Better off with no insurance at all that with this insurance.

              Local BBB

              BBB of Upstate New York

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

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