Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 7/18/2025 I was reached out to via a representative of James Cars asking if I was in the market for a vehicle. I explained my situation (that I was interested in exploring different options but not set on buying) and made an appointment to go to the dealership the next day at noon. I received email confirmation of who I was meeting with and instructions to check in with the receptionist. When I arrived I was met with a third party and told I would be dealing with them instead of the sales person I was assigned because there was a liquidation event. I explained my situation to the new rep, that I was interested in seeing what was available but I was clear that I did not want to run my credit or apply for any financing until I was 100% certain I’d be buying. I filled out a form that authorized a soft credit pull only. I voiced multiple times I did not want my credit run and was assured that it wouldn’t be. The sales manager on duty was very unpleasant, pushy and rude and tried to talk me into a very irresponsible loan that was the opposite of what I was looking for (higher payment and interest) and suggested I could just refinance within 45 days with someone else to get a better rate. I left without making a purchase, without indicating I would be making one and without signing anything that authorized a credit application. I received notice that 5 h*** inquiries were made against my credit that I’m now forced to dispute and my credit score took a 30+ point hit, which is hindering my car search further.

  Business Response

  Date: 07/21/2025

  Re: BBB Complaint – ********* **********
  To Whom It May Concern:
  Thank you for providing us the opportunity to respond reg***ing Ms. ********* **********’s concerns about her visit to our dealership on July 19, 2025.
  On July 18, 2025, Ms. ********** scheduled an appointment with our dealership to explore vehicle options. When she arrived, she was introduced to a representative assisting with a special event. During her visit, Ms. ********** completed and electronically signed documents on her mobile device. These documents, which are still available to her on her phone, included a credit authorization allowing us to submit her application to lenders for the purpose of determining available financing options.
  To clarify:
  When James M********* of Greece initially verifies a customer’s credit information, we perform a soft inquiry, which does not affect the customer’s credit score.
  Once the signed application is submitted to lenders, those financial institutions perform their own h*** inquiries as part of their stand*** credit evaluation process. This is an industry-stand*** practice whenever a consumer applies for financing.
  We understand Ms. **********’s concerns reg***ing the impact of multiple inquiries on her credit score. However, the process was initiated based on her signed authorization, which she retains on her mobile device for her records.
  At James M********* of Greece, we strive to ensure that customers are informed throughout the financing process and encourage all customers to ask questions before signing any documents. We appreciate Ms. ********** bringing her concerns to our attention and hope this clarifies how the process was handled.
  Sincerely,
  Aaron W***
  General Manager
  James M********* of Greece

  Customer Answer

  Date: 07/21/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  The business alleges that I provided consent electronically. I was willfully misled by agents working their event and told multiple times that the credit check was a “soft” credit pull, and would not result in a full credit check unless I proceeded to purchase a vehicle. To be clear: I specifically verbally voiced that I did not want a h*** credit check and was assured it would be a soft inquiry only. I was assured no credit checks would be run until I decided to purchase a vehicle and proceed to financing. Nowhere in my consent documentation did I see any indication that a full credit check would be ran, nor did I sign anything else allowing that to happen. I was assured verbally that no credit checks would be ran. 
  
  
  I have attached the consent referenced for consideration. At worst, the agents working this event are willfully lying to customers and acting with loose reg*** for the impact they’re having on their lives, on top of trying to sell them into terrible deals to pad their pockets. At best, the agents are not privy to the fact that the sales manager on duty is running credit of potential customers during the sales interaction. 
  

  If there was no way to prevent a h*** credit check after submitting my initial inquiry information the agent should have been abundantly clear about that when I asked *multiple times*. I should have had the opportunity to deny that check or rescind consent. 
  
  
  Reg***s,
  
  
  
  ********* **********
  
  
  
  
  
  
  
  

  
  

  Business Response

  Date: 07/21/2025

  We respectfully disagree with Ms. **********’s characterization of events. At the time of her visit, Ms. ********** voluntarily provided her personal information and electronically signed a consent form authorizing the dealership to pull her credit. The attached consent form clearly outlines that submitting her information would result in a credit inquiry. Despite her claim, she did not indicate on the signed document any restriction on the type of credit inquiry.
  We note Ms. **********’s assertion that she verbally requested only a “soft” credit pull. While we strive to ensure every customer’s expectations are fully addressed, the authorization she provided electronically is the governing consent in this situation. Any assurances she claims were made verbally are not reflected in the signed documentation, nor are they consistent with our business practices.
  Additionally, the screenshot Ms. ********** submitted in support of her claim has been reviewed. We must point out that her submission appears to omit key portions of the disclosure she agreed to. This omission creates a misleading narrative and undermines her credibility. It is both deceitful and hypocritical for Ms. ********** to accuse our team of dishonesty while presenting an incomplete and selective document as evidence. I have included the disclosure and highlighted some key points.
  It is not our practice to run credit inquiries without proper consent. To the contrary, our process ensures that no credit is pulled without an electronic signature authorizing such action. Furthermore, our employees are trained to adhere strictly to these procedures, and any suggestion that they acted otherwise is unfounded.
  We regret that Ms. ********** is dissatisfied, but we remain confident that all actions taken by our staff were within legal and ethical business practices and supported by her signed authorization.
  Sincerely,
  Aaron W***
  General Manager
  James M********* of Greece

• Initial Complaint

  Date:07/19/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Today 7/19/25 I received the clearly misleading mega money pull tab game/prize mailer from James Mitsubishi of Greece (NY)
  I understand the terms & agreement state that the symbols actually mean you don’t actually win a specific prize.. but I’ve seen the manager on here telling a woman w my same experience that there was a “miscommunication” on their phone call.. but it’s clearly wasn’t if it’s happened to MULTIPLE people over a years time!
  
  My experience:
  After thinking that I’ve won $1,000 because my 3 symbols matched the prize key located on the mailer, I called the # associated with it. It must be a line there just for the mailer because her first question was “are you calling about the mailer you received”. Should have been the giveaway.
  
  I specifically asked the lady on the phone “So all I have to do is come with the flyer and the winning game piece and my ID and you guys hand me over the $1,000 prize” she said “yes if your symbols match the master key” I said “is the master key located on the flyer where it says if you get these 3 symbols you win that specific prize” she said “yes, that’s all you have to do”. There was no mention of entering a barcode # into a kiosk upon getting there to see if you’ve ACTUALLY won. I’m not sure if there’s any legality of blatantly lying to someone as an employee, but at the very least it’s morally corrupt. I’m a single mother that thought I had a way to pay for my child’s school clothes and make rent next month, just to feel embarrassed because I was gullible enough to believe her. I feel like corporate should be contacted as “in house” management is aware that someone is verbally telling people the opposite of what the terms say on the mailer. I don’t understand how tricking someone into coming to the dealership is good for business. I know I wouldn’t want to buy a gumball from a place that lied to me about something like that just to get me through the door. I’m disappointed with it all and it shouldn’t be allowed.

  Business Response

  Date: 07/21/2025

  To Whom It May Concern:
  We appreciate the opportunity to respond to Ms. ***** ********’s concerns regarding the promotional mailer she received.
  Our “Mega Money Pull Tab” mailer clearly outlines the rules of the promotion. On the mail piece itself—in bold print at the bottom of the prize box—it states:
  “Prize winners are determined by entering the barcode number on the mail piece through a kiosk at the dealership. Matching symbols are not associated with specific prizes.”
  This language is included to ensure there is no misunderstanding regarding how the prize determination process works. The matching symbols on the pull tab do not correspond directly to any specific prize, as they are part of the promotional design to encourage participation.
  Regarding Ms. ********’s phone call, we regret if she felt any confusion about the process. However, all customers are required to verify their prize by entering their mailer’s barcode into the dealership’s prize kiosk system, as stated in the terms and conditions on the mailer. This process ensures fairness and transparency in awarding prizes.
  Additionally, all prizes in our promotions are insured, and throughout the years we have awarded and mailed out numerous high-value prizes to participants in full compliance with our promotional guidelines.
  While we understand Ms. ********’s disappointment, the terms of the promotion are fully compliant with all applicable laws and are prominently disclosed on the mail piece. Our intent is not to mislead, but to invite customers to visit our dealership and participate in a chance to win a prize while exploring our offerings.
  Sincerely,
  Aaron W***
  General Manager
  James Mitsubishi of Greece

• Initial Complaint

  Date:05/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Salesman, finance representatives all were behind the promise of refinancing veichle after 2 months of payments to 200 less a month with the same bank. Put me into a very bad apr and completely lied regarding their promise. Car was also sold with outdated tires, needing transmission replacement, etc. it was a spoken promise because they probably knew they’d be in legal trouble if they lied that badly in writing.
  
  Salesmen people also lied because I came in due to a phone call before about upgrading veichle to newer one at the same rate or getting a used veichle at a cheaper rate. From the second I walked in it was clear this was a lie.

  Business Response

  Date: 05/14/2025

  To Whom It May Concern,
  Thank you for the opportunity to respond to the complaint submitted by Mr. ***** ****** regarding his recent vehicle purchase from James Mitsubishi of Greece.
  After reviewing the matter, we would like to clarify the following:
  Mr. ****** traded into a significantly more advanced vehicle than he was previously driving. The vehicle he purchased met all requirements under New York State inspection at the time of sale and was legally roadworthy. Additionally, Mr. ****** was given the opportunity to purchase an extended service contract to protect against potential mechanical issues, which he declined.
  Regarding the claim of refinancing after two months, our records show no written documentation or agreements that support any such promise. As a dealership, we are not a lending institution and cannot make refinancing decisions. That authority lies solely with the financial institutions involved. We present financing options based on the customer’s credit profile and lender approval at the time of sale.
  As for the marketing offer mentioned about upgrading to a newer or less expensive vehicle, our dealership routinely conducts outreach to existing customers regarding potential trade-in opportunities. However, all vehicle transactions ultimately depend on credit qualifications, vehicle condition, and current market values.
  We respectfully disagree with Mr. ******’s characterization of the transaction. Based on our review of all signed documentation, the terms were clearly disclosed, and no misrepresentations were made in writing or otherwise.
  Sincerely,
  Aaron W***
  General Manager
  James Mitsubishi of Greece
  3800 West Ridge Road
  Rochester, NY 14626
  ###-###-####
  ********@yahoo.com

  Customer Answer

  Date: 05/14/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  Regarding the car being signicantly more advanced. The car updated was a 2020 ****** ***** with 90k miles and the car traded in was a 2024 ********** with about 20k miles. Anyways this is not why I made the complaint.

  I was told verbally many times and reassured verbally that I would specifically be able to refinance to the rate stated before after 2 on time payments. I know the names of the people making these promises regardless of if they are dishonest about this. 
  

  I was told to call this finance person after 2 on time payments, I believe this was in order to create a false level of trust. The screenshots are of an exchange with this person who’s phone number tracks back to an employee of the dealership.  The employee responds “yes sir” after me messaging I’ll call back in july, 4 months from the time the deal was signed(due to having 2 months with no payments before the first payments). I followed up with this employee in may believing that I would make 2 payments by June and then be able to refinance as they promised. After following up with this employee about refinancing to 300 a month more than once and the employee not responding and the messages being shown as “read”. This implies to my understanding that said employee knew about this promise and ignored me knowing said promise was a lie. I would not have brought the veichle for the rate I did if I wasn’t verbally ensured many times that I could refinance to this amount. 
  

  as for the trade in promise from the salesman, I believe dishonesty was involved but I will not fight with that further. The same is regarding the veichles issues which I agree they are correct about the fact that I could’ve gotten a warranty analysing the situation against.

   

   

  
  
  
  Regards,
  
  
  
  ***** ******
  
  
  
  
  
  
  
  

  
  

• Initial Complaint

  Date:02/24/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Yesterday (2-23-2025) I found an ad being ran by James Mitsubishi of Greece advertising a “Spin-to-win” event with “no purchase necessary” and “guaranteed prize”. I clicked their ad, gave them my phone number and name and spun and won $250! Great right? I sent the link to my husband and our friends and lo and behold we all won $250! We drove across town to our appointment we had to schedule to pick it up. The dealership pressured us non stop to trade in our car or to purchase a vehicle and when they finally figured out we aren’t going to be doing either, they pushed us along and didn’t honor our $250 prize and instead gave us $20. I asked why the ad is incorrect and I was just repeatedly told “the ad is correct” and “congratulations on your no-purchase necessary win”…. Sooo I guess what I’m wondering is does everyone who spins wins $250? But nobody actually gets the $250? I started digging and found that people had been commenting that the only winners that were being posted were people who worked at the dealership / sales associates. I commented and reviewed their ******** page and shared my experience looking for answers and the ******** page for the dealership blocked me and my husband. So no explanation, no reasoning, just a straight up scam and they want to silence me from letting people know about it. I would like the other $230 that I’m owed if this isn’t a scam because otherwise it completely and utterly is and this ad needs to be checked.

  Business Response

  Date: 02/25/2025

  At James Mitsubishi of Greece, we take customer concerns seriously and
  appreciate the opportunity to clarify our Spin-to-Win event. We want to ensure
  that our promotional events are fair, transparent, and compliant with all
  regulations. Below are some key points reg***ing our recent promotion:Employee Eligibility: Dealership employees are not
  eligible to participate or win any prizes. We encourage transparency in
  our giveaways.Multiple Winners: We have had multiple winners
  throughout the contest, and our records reflect various prize
  distributions to participants who followed the outlined process.Prize Distribution Process: Each participant is assigned a
  number when they spin. That number is then entered into the prize cash
  box, which determines the exact prize amount. The process is regulated to
  ensure fairness, and all prizes are insured and in compliance with New
  York state laws.Guaranteed Prize: Every participant is guaranteed
  to win a prize, and the value is determined through the structured process
  mentioned above. While some participants win higher-value prizes, others
  receive different denominations, all of which align with the advertised promotion.We understand that there may be some confusion or frustration reg***ing
  the prize amounts, and we are happy to review any concerns in detail. However,
  our event was conducted in accordance with the rules and regulations in place.
  If you have any further questions, we encourage you to reach out to us
  directly.James Mitsubishi of Greece remains committed to providing an excellent
  customer experience and appreciates all feedback.Aaron W***General ManagerJames Mitsubishi of Greece******************

• Initial Complaint

  Date:12/14/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/11, I received a deceptive mailer from James Mitsubishi which included a lottery-style pull tab ticket that clearly asserted I’d won $1,000 cash. I carefully read the fine print since I was skeptical, but there were no “outs” I could identify. All I had to do to collect was show up to the dealer.
  
  I was still sufficiently skeptical that I called the dealer to ask for confirmation, which they provided and said I just had to come down to in person. I made the 45 minute roundtrip drive only to learn that the ticket didn’t mean anything and I hadn’t in fact won anything more than a cheap, mass-produced “smart watch” that others suckered into the promotion also received.
  
  Reading through reviews, it’s clear they do this often and don’t care one lick about their deceptive practices, locating them just on this side of illegal.
  
  While it would be nice for them to get customers the old-fashioned way—by providing reliable goods and services at a reasonable price—I don’t expect this bird to change the color of its feathers. I’m just hopeful others will see this and save themselves the mileage and aggravation.

  Business Response

  Date: 12/16/2024

  Thank you for sharing your feedback regarding our recent promotional mailer.
  At James Mitsubishi, we value our customers’ input and welcome the opportunity
  to clarify how our promotions work.
  The mailer you received included detailed terms and conditions, which state
  that prize winners are determined by matching the serial number on the mailer
  to the prize board located at the dealership. The matching symbols on the
  ticket are not associated with any particular prize. If no prize is won,
  participants receive a smart watch as a token of appreciation for visiting.
  To ensure fairness and credibility, all prizes in our promotions are
  insured, and over the years, we have awarded many larger prizes to
  participants. These promotions are designed to generate excitement and provide
  an opportunity to introduce customers to our dealership’s offerings.
  We understand the effort it takes to visit the dealership and appreciate
  your participation. If you have further questions or would like to discuss this
  matter further, we encourage you to contact us directly at James Mitsubishi of
  Greece or email me.
  Thank you again for your feedback. We hope to have the chance to serve you
  in the future.
  Sincerely,
  Aaron W***
  General Manager
  James Mitsubishi of Greece
  

• Initial Complaint

  Date:10/30/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10/11/2024 i went to 3800 west ridge road to look for a vehicle. my specks for the vehicle were it could not be too low to the ground due to a medical condition. an employee drove the vehicle to my residence and i did not get in the vehicle for two days, i called the dealership and was told they would get me into something suitable, but the person who handled that was not there at the time. after giving the dealership time to call me back i stopped in on 10/18/2024 to go over getting a different vehicle, i was told the person was only there on weekdays i asked for their corporate information and wasn't given it, i explained that there were no fog lights and it was a necessity for me to have remote starting put on the car, i was told they couldn't help me then so i left. I stopped back again on 10/25/2024 and was talking to a person who said they were the finance manager, but he didn't have a card or he would not give his name. he told Rob M***** to grab a different vehicle off the lot for me to look at while waiting this person continued talking to me and i went deeper into how cumbersome the car that his employee drove to my house was and he told me that i would have to give him the car back plus six thousand dollars. I let him know that was not happening, i also explained that i believed that he must have commited some type of fraud, and he told me to get the (F) out of his store then started searching for something which i thought was a weapon, i explained that i did not drive the car off his lot or give him a penny towards this unwanted car and was not going to, by that time the employee had drove up to the front with the car which would be suitable. but i was on my way out.

  Business Response

  Date: 10/30/2024

  Better Business Bureau
  
  
  Re: Response to Customer Concern complaint ID ********
  Dear Better Business Bureau,
  We are writing to address the concerns raised by Mr. ***** ****** regarding
  his recent experience with our dealership, located at 3800 West Ridge Road, on
  October 11, 2024.
  Mr. ****** came to our dealership on October 11, selected a vehicle, and
  agreed to proceed with the purchase. To make the process more convenient, our
  employee, Rob, delivered the vehicle directly to Mr. ******’s residence.
  Once a new vehicle is purchased and driven, it is titled in the customer’s
  name, resulting in immediate depreciation and an inability to resell it as a
  new vehicle. Consequently, this vehicle has now depreciated by thousands of
  dollars. Due to Mr. ******’s credit and ability to afford payments without a
  substantial down payment, getting him into another vehicle would not be
  possible.
  It is our goal to provide all customers with vehicles that meet their
  specifications and needs. Thank you for allowing us the opportunity to address
  this matter. Should you have any further questions, please do not hesitate to
  reach out.
  Sincerely,
  
  Aaron W***
  General Manager
  James Mitsubishi of Greece
  
  
  
  

• Initial Complaint

  Date:06/22/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband and I responded to a promotional mailer that had a scratch off with a selection of four prizes to be one. According to the large pictures and directions, the three symbols we matched on the scratch off indicated we won a cash prize of $5,000. The fine print on the mailer is very clear- 3 matching symbols only guarantees that you’ve won a prize, not which prize has actually been won. The confirmation code at the top of the mailer is actually what determines the prize you’ve won. We called the phone number on the mailer to investigate further and ask whether or not our matching symbols, in conjunction with our PIN code, did in fact indicate a winning prize of $5,000. We specifically stated that it appeared like we may have won the cash prize of $5,000 and were asked for the PIN code. Once we gave the code, the lady on the phone said “yes, congratulations! You’ve won!” We were then asked about an anticipated time we might come to claim our prize and told to bring the mailer and identification. We stated we would come as soon as possible. We left our home with the necessary documents and headed for the dealership immediately. Upon arrival at the dealership, we were met by a male salesperson at the front door who told us that all the mailers were the same and our code did not in fact correlate to the $5,000 prize. We were very confused since we had even taken the time to call and confirm the PIN code via the phone number listed on the mailer. The salesman laughed and said “it got you in the door, didn’t it?” Had we not received confirmation over the phone that indeed we won the $5,000 prize, I would brush off these blatantly misleading, predatory business and advertising tactics. However, since we were given this verbal confirmation over the phone and asked to come in, then only met with smug condescension and an attempt to sell us a car, we would like for the business to retract the misleading mailers and honor the prize initially confirmed over the phone

  Business Response

  Date: 06/25/2024

  Dear ***** ****,
  Thank you for bringing this matter to our attention. We
  sincerely apologize for any confusion and frustration caused by your recent
  experience with our promotional mailer.
  At James Mitsubishi of Greece, we strive to create engaging
  promotions that provide value to our customers. The process for determining the
  prize may have been confusing, and we regret any misunderstanding that resulted
  from this.
  Our promotional mailers are designed to generate interest
  and encourage visits to our dealership, and while we do include large cash
  prizes, these are subject to specific terms and conditions as stated in the mail
  piece. The three matching symbols on the scratch-off card do guarantee a prize,
  but the specific prize won is determined by the confirmation code at the top of
  the mailer, not by the matching symbols alone.
  Regarding your phone call, we apologize for any
  miscommunication that occurred. The people that answer the phone do not have
  access to the numbers of exact prizes. Only access to verify it is a valid
  winning number. Our intention is never to mislead our customers, and we are
  investigating this matter to understand what went wrong. We will ensure our
  team is reminded of the correct procedures to prevent similar issues in the
  future.
  We assure you that all advertised prizes, including the
  $5,000 cash prize, have been distributed in accordance with the promotion's
  rules and are insured. However, not every mailer will result in winning one of
  the larger prizes. We regret that your visit to our dealership did not meet
  your expectations, and we apologize for any perceived condescension or
  unprofessional behavior by our staff. This is not reflective of the standards
  we hold ourselves to.
  We value your feedback.
  Thank you for your understanding and for giving us the
  opportunity to improve our services.
  Sincerely,
  Aaron W***
  General Manager
  James Mitsubishi of Greece

• Initial Complaint

  Date:05/02/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Just bought the car… The AC does not work… On the website it was listed for roughly 18,000… They charge me 23,000… I’m guessing they thought it was another car… But when I look at the Vin number on the website and the Vin number on my car it was supposed to be sold to me at 18,000… I just want the difference to be taken off or paid to my loan … The manager refused to see the problem with the false advertisement… I’m ready to take this to court just before that I wanted to see if you guys were able to pay me the difference…

  Business Response

  Date: 05/22/2024

  Dear BBB, We appreciate the opportunity to address the concerns raised by ******** ******* regarding her recent vehicle purchase from James Mitsubishi of Greece. Ms. ******* stated that she saw the vehicle listed online for $17,931. As her documentation shows, the price she referred to includes specific promotional details, including a $2,000 additional discount contingent upon trading in a vehicle that meets certain criteria.Our sales price for the vehicle was $22,131. Ms. ******* did not qualify for the $2,000 trade-in discount, resulting in an adjusted price of $20,131. However, we provided her with a check for $1,831 after the sale was finalized and offered her an additional $500 over-allowance on her trade-in vehicle. This effectively brought the final amount to $17,800. Given these factors, we believe we have acted fairly and transparently in this transaction. We consider this matter resolved and are confident that we have provided Ms. ******* with a satisfactory and honest deal. Sincerely,  Aaron W***General Manager James Mitsubishi of Greece ******************

• Initial Complaint

  Date:03/25/2024

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

     WAs talked into and lyed about daily interest ??my loan how much car was added a 4 year of fixing insurance without knowledge also. Was told to be quit the whole time they made a aggreement with one **** ********l about lone. Said they could refinana me with their people and get me better rate & payments. I told them from the start I could afford - 250 to 300 a month only. They said get proof of work & SS. Then told me I don't need them anymore. no money down & I transferred my own insurance & plates.

• Initial Complaint

  Date:09/14/2023

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to the dealer Jame Mitsubishi about trading my 2019 **** ******** *** and buying a  ******* - *****. I look them over and the price was 29,600 dollars. I sat with a salesperson, they came couple time and we verbally talked about 500.00 to 560.00 a month payment. We left and he told my wife had to sign because my credit score was too low. No paperwork was ever given to me this was a Monday or a Tuesday on Wednesday I went to the dealer and said I could come in Friday AM. On Friday I went to the dealer. They had the car ready to go. The salesman told me to drive the new car home & he followed me with my ****. At my house he called someone and we signed on an electronic pad my wife first then I signed the electronic pad. The salesperson said paperwork would come in the mail. The only mail we got was from the finance people. Around Aug 15 or 16. The next day I went to take the car back and they said I signed the contract and leave.