Business ProfileforMabey's Moving and Storage, Inc.

We hired Mabey's for a move from our house in NY to a self-storage unit in May 2021. However, we found out in November 2022 that parts to a baby grand piano that Mabey's movers disassembled, wrapped in blue quilted pads and placed into the storage unit were missing once another mover transported the piano and other goods to us in Florida. The piano was never touched while it was in storage, and it remained wrapped up the entire time. We observed the other movers take whatever was in the storage unit, including the piano and pads, and placed it on a truck that brought everything down to our new home in Florida. When the movers tried to reassemble the piano, they noticed that some piano parts were missing. When we asked Mabey's what could have happened to the parts, they claimed it was too long ago to remember. I had to order replacement parts which cost $150, and the piano mover in Florida is charging $250 to put the piano back together once the parts arrive. The reassembly was included in our move from New York to Florida. As a result, we are $400 out of pocket because of Mabey's negligence in handling these parts. Two piano movers told us that the top of the piano should never have been disassembled in the first place which caused the loss of hinges and pins that hold the top to the base of the piano. Those hinges and pins are very unique and difficult to get. I finally found them online, but they are expensive and currently backordered. Meanwhile, my piano continues to sit on its side, which is not good for the piano. Mabey's is blaming the other moving company, but the owner of the other company drove the truck from NY to Florida by himself, is totally responsible, and even contacted Mabey's to find out what happened to the parts, all to no avail.