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Business Profile

Searchers of Records

Property Records of New York

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Searchers of Records.

Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/28/2025

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Saturday March 1st, I sent a check to "Property Records" for $127.50 for a title for my new property. Property Records is located at the following address : 279 Troy Road, Rensselaer, New York, 12144.
    I realized after being advised by my real estate lawyer that I do not need the service , since I will acquire the title by mail through my local county.
    I called later that day on March 1st, and left a message. I then followed up ( since I never heard back the following week. I left a message every day for a week. I then finally reached someone on March 5th, and Jessica said they would cancel my check.

    On March 12th I saw that they had cashed my check. I called and spoke with Jessica. She said they would mail me a check.

    On March 19th I had not received a check. I called again and spoke with Jessica. She told me they sent a check out on March 13th, check #****. I told her I had not received it. I still have not received any check or the title for what I paid for. They have not been answering my calls since March 19th, in which I call every day leaving a message.

    Thank you for helping me solve this.

    Business Response

    Date: 04/03/2025

    Dear **** ******,I hope this message finds you well. I wanted to follow up
    regarding your recent request for a refund for our service. I’m pleased to
    inform you that the refund check has been processed and sent to you around March
    19th or so. It should arrive shortly, if it hasn’t already. We
    apologize for any inconvenience this may have caused and truly appreciate your
    understanding. If you have any questions or need further assistance, please
    don’t hesitate to reach out.Thank you again for your patience and support.Best regards,

  • Initial Complaint

    Date:01/22/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Got a letter in the mail from this company almost 2 months after I bought my home and moved in. The letter was asking for a check for $127 to get a copy of the deed or title to my new house. I spoke with my real estate attorney and he advised me to ignore this letter as it was not legitimate.

    Business Response

    Date: 02/03/2025

    Dear ****** ***** Thank you for sharing your concerns. Our business provides optional property
    profile reports for new homeowners. The letters we send state that the service
    is optional and there is no obligation to pay. If a homeowner is not
    interested, they can simply disregard the letter. We aim for transparency in all communications. If you have further questions,
    feel free to contact our customer service.

  • Initial Complaint

    Date:08/28/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I'm executor of a relative's estate and received a blatantly deceptive letter with a "service fee" of $121.50 to obtain a copy of a deed that I already have. This alleged service is predatory and clearly designed to defraud unsuspecting consumers -- in my case, someone dealing with the many duties and bills required of an estate executor. Yes, the fine print in the letter says it's not actually a bill from a government agency. But it sure looks like one with the specific fee ($121.50) and the yellow return envelope that suggests urgency. It's obviously intended to fool unwary consumers, particularly the elderly, into shelling out for information available in the public record for free. The company should stop defrauding people. Absent that, the NY Attorney General or consumer affairs division should put an end to this shady practice.

    Business Response

    Date: 09/18/2024

    Dear Mr. **********, Thank you for sharing your concerns. Our company, Property Records, offers a
    property profile report as an optional service, and as clearly stated in our
    letter, there is no obligation to pay. If you believe you were charged $121.50, please verify the charge with your
    bank, as it may have been from a different company. We do not charge anyone
    without their consent. For further questions, feel free to contact us at any time. Property Records.

  • Initial Complaint

    Date:03/30/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The company is trying to procure money for documents to identify my ownership in a property. The first notice they sent was for $118 and the second is for$121.50. This is a deliberate scam. Any property owner can pay the city/town $2 for a recorded document.

    Business Response

    Date: 04/03/2024

    Thank you for your message, and I'm sorry for any confusion. We offer optional
    property profile reports and do not bill without consent. It seems there’s been
    a misunderstanding, and we take your concerns seriously. If you’ve sent a check for a service you haven’t received, please provide
    details like the check number and transaction date. We’re committed to
    resolving this—either by issuing a refund or sending the report as per your
    preference. Please contact me directly at ###-###-#### for a quick resolution. We value
    your trust and look forward to resolving this matter to your satisfaction...

  • Initial Complaint

    Date:11/18/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a letter with a bill for $115. It looks like a real govt document with my information, but it is not.

  • Initial Complaint

    Date:09/02/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    ******* ********

    The business refunded my money. I still think they should not be allowed to call themselves something that sounds like a government agency 

    , making clear to the home buyer is not obligated to make payment and the company is not a government entity or representative.

    Business Response

    Date: 09/02/2022

    Thank you very much for contacting us.

    We provide a service wherein a consumer can
    obtain a copy of their Deed or other Record of Title. We make it clear that we
    are not a government agency or are associated with any governmental agency.

    We do not misrepresent our
    identity either. We are legitimate business entity, which advises the consumer that we deal with records,
    specifically Deeds or other Records of Title.

    There is nothing false,
    misleading or deceptive within which we operate our business. We make it clear
    to the consumer that our letter is a solicitation and not a bill. The consumer
    is advised that they are under no obligation to pay for our service unless they
    accept our offer and request our service.

    For this client we did receive his request and we did process the information, as per his request we will send him a full refund asap.

    Feel free to contact us for any additional questions.

Property Records of New York is NOT a BBB Accredited Business.

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