Complaints

This profile includes complaints for The Car Shoppe's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  The Car Shoppe

  1110 State Route 9 Queensbury, NY 12804-1372

  
• 

  The Car Shoppe

  276 Broadway Fort Edward, NY 12828

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/05/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally express my frustration and concern regarding the excessive delay in the repair of my 2017 ***** *******, which I purchased from THE CAR SHOPPE dealership on September 27, 2024.The vehicle experienced engine failure on February 17, 2025, and I promptly returned it to the service department for necessary repairs. However, despite repeated inquiries, I have been informed that there is no clear timeline for completion, nor have I been offered a loaner vehicle.
  Over the past several months, I have continued to pay my car loan, insurance, and additional transportation costs, including **** rides, due to the absence of a working vehicle. This situation is both financially burdensome and unacceptable, and I believe I am entitled to compensation or a resolution that restores my ability to drive the car I am paying for.

  Business Response

  Date: 05/21/2025

  Her car was in for a warranty claim which was delayed but was also approved and she has her car back 

  Customer Answer

  Date: 05/28/2025

  Great Day,  The service Department Contacted Me Approx A Week After I Made This Complaint... I Have The Vehicle Back At This Time... Thanks For Your Assistance...  

• Initial Complaint

  Date:02/20/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Nick from the car shoppe contacted me through a text message told me he had a great deal for me. We talked about the truck I have and I said I would want a truck and my credit. Nick told me I would have to go smaller because of my credit. Then nick told me he knew who I was and who I got the truck from. So I asked him who I was and he told me that I was **** ******* and neither me or the younger **** ******* would never be able to buy a vehicle through them. Truthfully I don't know this nick and don't know why I got contacted from them I wish that they don't ever want to be contacted from that business again.thank you for your attention to this matter. If you need to contact me my phone number is ************. Thank you again

  Business Response

  Date: 03/11/2025

  BBB spoke to the administrator at the business and the following was relayed:   The customer had signed up years prior to our Marketing program.  However, I have personally deleted his information from our system.  Please tell him to be assured that he will receive no further communication from us at all.  Thank you.

• Initial Complaint

  Date:12/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2017 ***** on October 24th from The car Shoppe in Queensbury NY. I put over $3000 down and they said they needed to do some work to it before I picked it up...brakes, seatbelt, computer reset etc. I was able to pick up the car on October 29th. On October 31, on my way home from work the car went into limp mode and I couldn't drive it. The dealership was 1 hr away and not being able to drive the car the dealership and they said they would not come and get it they agreed I could take it to a local mechanic and they would pay to have it fixed. It ended up being the throttle box and it was out of my hands for 4-5 days before I was able to get it back. Once I got it back, first week in November I was able to drive it a few weeks before on December 10th the transmission went. Again I was unable to drive it to them and they refused to come get it though I had a three month warranty on it in which they should if covered the issue. They told me I had purchased a second warranty with a $100 deductible that I could utilize at any mechanic. On December 12th I dropped the car off at a mechanic that said they took the warranty because I had no way to get the car to the dealership and they weren't coming to get it I had to get it looked at. It is now December 30th and the mechanic just got ahold of the other warranty company and I am looking at another two weeks before it's fixed and returned to me as the warranty is sending someone out to verify issue. The dealership through all of this has not done anything. I have had the car for two months and have physically had it in my possession able to drive for maybe 2-3 weeks if that time. I am paying $400 in insurance and $800 in car payments for a car I am not able to use. I call and they say they will call me back and never do. This is over frustrating and I am getting no help from them.

  Business Response

  Date: 01/14/2025

  THIS YOUNG LADY UNFORTUNATELY DID HAVE AN ISSUE WITH THE THROTTLE.  WE TOLD HER SHE COULD GET IT TO US OR HAVE IT TAKEN CARE OF AT A LOCAL SHOP.  WE DID PAY TO HAVE THE REPAIRS MADE AT THE LOCAL SHOP. SHE LATER CALLED WITH A TRANSMISSION ISSUE.  WE ASKED HER TO BRING TO US, BUT SHE REFUSED TO HAVE IT TOWED TO US.  THE GARAGE SHE BROUGHT IT TO DID THE REPAIR.  THE REPAIR WAS COVERED UNDER WARRANTY THRU ***** ******** ****.  THE GARAGE CHARGED MORE THAN THE WARRANTY COMPANY PAID AND THEY PASSED THE OVERAGE ON TO THE CUSTOMER.  THIS IS ODD, AS ***** IS ONE OF THE TOP WARRANTY COMPANIES IN THE UNITED STATES.  WE ASKED THE CUSTOMER TO BRING TO US, AS THIS WOULD NOT HAVE BEEN AN ISSUE. THE WARRANTY COMPANY DOES REIMBURSE FOR A RENTAL, BASED ON THE NUMBER OF HOURS THE REPAIR IS BILLED FOR. 

  Customer Answer

  Date: 01/14/2025

  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  I did not refuse to have it towed to them. I had no way of getting it towed to them and in the case that the car was purchased in such a short time and the warranty was still valid at the time they should if come and retrieved the car. I am not sure why the first repair is an issue or even in play. The warranty stated to contact them if I was unable to get the car to them which I did and they were to tell me next steps. At that time they refused to tow it. It was only after I had the issue of the warranty not covering all the repairs due to the difference in parts that they suggested I tow it to them as it seemed like it would be cheaper, at that time I had already had the car in the shop three weeks and they had ordered the part. This is ridiculous, warranty aside the car was purchased less than two months before two issues occured and they won't honor their warranty. The one part states they will do the work or refund for the work. So if that's the case they should be able to cover the difference of the repair under their warranty.  
  
  Regards, 
  
  **** *****

  Business Response

  Date: 01/15/2025

  BBB spoke to the business and the following was relayed: This customer had an issue, we told her to take her car to a local shop and we will pay for the repair.  She did take it to a local shop, and we did pay that bill for her. She then contacted us and said there was another issue.  We told her to get the car here and we'll make the repairs for her.  We told her we would've even waived the deductible for her.  Whatever happened- she mentions reasons why she didn't/couldn't bring her car to us so we could do this- the bottom line is she did not bring the car to us.  She took it somewhere else.  And she wants us to reimburse her.  We are unable to do.  Again, if she would've brought the car to us like we said, we would've taken care of it for her but we are unable to pay a 3rd party company for her repairs after the fact- after she already had the repairs done. She does have the best warranty we give out for credit acceptance deals- *****.  She can contact ***** and dispute the amount she paid if she believes they should reimburse her.  In regard to the warranty she has with us, it is specific that she has to bring the car to us in order for us to make repairs at no cost under that warranty.  She did not.  Therefore, unfortunately we are unable to reimburse her.  That is not the way the warranties work. If she has any future issues while still within our warranty, please have her contact us and bring her car here. Thank you. 

  Customer Answer

  Date: 01/15/2025

  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  They are false in stating they told me to get the car to them. For the second repair. I said I couldn't drive it to them and they said that I could take it anywhere and use my other warranty, but would have to pay a deductible for that warranty. They said nothing about waving anything . If they can except I couldn't get it to them the first repair and paid a third party person I am not sure why they could not do it again. That is not making sense. I couldn't get anyone to tow it to them. That is the excuse they used the first repair they couldn't find anyone to come get it so they sent me somewhere and paid for it. That fell under their warranty. The second repair is no different in that it should of been able to be taken somewhere and paid for the same way. Nowhere does it say only within a few weeks of purchase is that practice allowed which they said was the only reason they did that. Their warranty clearly states if over 50 miles from dealership call to ask for instructions and I did. Their instructions was to take it somewhere else and use the ******. This is ridiculous. Pushing the blame on me for them not wanting to do the work on the car. Their saying bring it to them only came after I had the car in the shop for three weeks and called to complain that the process was taking as long as it was and that the parts weren't being covered. They then said well I guess you should of found a way to get it to us and you wouldn't of had this problem. Their being able to just pass the buck is disgusting. I had the car 6 weeks and two major problems occured.  
  
  Regards, 
  
  **** *****

• Initial Complaint

  Date:10/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband and I went to the queensbury location looking to purchase a second vehicle for my oldest son to be able to use. I purchased a vehicle from them in the past with zero issues so decided to try them again. We chose a ***** ********* and after a couple months my son ended up buying his own smaller suv so we kept the truck as a second vehicle. My husband uses it to commute to work and I also use occasionally. We had to return it after a few months and their garage told us the transmission was bad. The warranty company sent an inspector out and they voided our warranty due to the truck having a lift kit in it that we were not made aware was there which in return caused our warranty to be void. My husband has advertisement for the business he works FOR on the truck. It is not his business. That has been attempted to be used against us numerous times. The car shoppe supposedly replaced the transmission after it sat at their shoppe for over 7 weeks approx. They said they would cover our warranty themselves since it was sold to us without our knowledge of the lift kit and the warranty company not be informed. We have since discovered the frame of the vehicle is also cracked in numerous spots devaluing the vehicle by thousands, they took it back again and attempted to repair the cracks in the frame. This has prevented us from trading it in to get a different vehicle. We are now again having engine issues. My husband has tried calling to speak with the finance manager who has always been polite and willing to make a resolution and that has gotten us absolutely nowhere but met with arguing and rude behavior back and forth on our end and theirs by the sales rep who sold us the truck. They have repeatedly tried to say the truck is used for a business which is not true. As I said he had magnets advertising for his BOSSES business. After speaking with an attorney that handles lemon law issues for a consultation this was the recommendation given to attempt first.

  Business Response

  Date: 10/07/2024

  They purchased a car 19 months ago and purchased an extended warranty thru  ***** warranty company, if ***** voided the warranty that isnt our fault nor our doing, it sounds like her issue is with them, not too mention she has driven 26k miles as if may 3rd, and her warranty was for 2 years 24k miles, so she would be out of coverage no matter what

  Customer Answer

  Date: 10/07/2024

  The vehicle was sold with a lift kit in it, that was not relayed to us. THAT is why the warranty was voided. That is not my fault, it is yours for being deceiving and selling a vehicle you knew wouldn’t be covered by the warranty you sold with it.  In response to that the car shoppe replaced the transmission and said they would cover the warranty through them from that point forward. We have been trying to contact the finance manager multiple times and have been denied to speak with him. Since then it has been discovered the vehicle has a cracked frame in multiple spots. None of this has been resolved. We are not asking for much but the wrongs righted. This truck is the definition of a lemon.  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. 
  
  
  ***** ******

  Business Response

  Date: 10/08/2024

  Its clearly not a lemon, its been driven over 25k miles, and the length of the warranty was originally 24k miles which was far exceeded 

  Customer Answer

  Date: 10/08/2024

    It is the definition of a lemon. The business not only admitted fault by selling a vehicle altered by a lift kit, not informing the warranty company or myself, and then taking the warranty on to themselves to cover any repairs that fall under a warranty. When we brought the truck back again just a few months ago due to another dealer finding multiple cracks in the frame, he could determine were there for a prolonged period of time due to the condition around the cracks, which devalued the truck by thousands, the car shoppe welded the cracks and Steve the finance manager told us to contact him with anymore issues due to the misguided information we received purchasing the vehicle. Whomever stated in their prior response it was over the miles according to them and it was still worked on because the finance manager seemed to be very understanding and apologetic for the situation we were put in. All I am asking is for this situation be made right. And even if a vehicle has past the warranty mileage, it can still be legally considered under the lemon law for a variety of reasons. I would also like to see where an agreement was drawn up and signed by myself agreeing to this transfer or warranty, after the warranty from **** was voided due to it never being disclosed the vehicle had a lift kit installed prior to my purchase. That makes the selling of the truck illegal due to the false information given to both myself and the warranty company. I would rather not have to continue contact with the Attorney General as well when This entire situation could be easily resolved by a repair on the vehicle especially when the business is well aware this was not my fault and has admitted to that. The repair on the transmission and cracked frame are all documented and shown to be covered by them. If those were due to my doing they wouldn’t of covered either or assured us to contact them with anymore issues. If there is not going to be a resolve in this matter soon I need to be informed of that so I can proceed with the next steps rather then argue back and forth to no resolve using this outlet. 
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. 
  
  Regards,
  
  ***** ******

  Business Response

  Date: 10/10/2024

  I dont really have anything further, they have  driven the vehicle over 25k miles      they are responsible for it 

• Initial Complaint

  Date:08/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a vehicle from the Mechanicville location in June 2023. In August the check engine light came on. I was brought back in September and was told it was a hole in the exhaust and they weren't going to be able to find it. They turned the light off and returned it without fixing the issue. When i called to ask about the fix, I was told its not an issue and was offered to reschedule a time to have it fixed with no date of return or promise it would be fixed. Due to complications with my pregnancy and not knowing when i would be able to have my car back as i have a full time job 1 car and another child i was not able to get it back in. I returned June 2024 to have the problem fixed, I dropped it off Sunday night and called Monday morning to check the status, the man who I scheduled this appointment with told me he didn't look at it because he didn't know what it was there for. Monday afternoon he turned the check engine light off, so Tuesday when he did not show for work the other mechanic did not know what the code or issues were and nothing was done. Wednesday was the same I complained about a transmission issue as well that was not looked at , I was told he can only find the issue when its colder out and it was to hot, and I was returned the car with no repairs. Check engine light came back on Thursday morning. I returned the following week with a scheduled appointment and was told I had to reschedule (again car not looked at) and leave it again overnight with no options for substitute transportation and minimal response to my issues. My warranty is now almost run out and they have refused to do the work or exchange the vehicle. I fear my transmission is slipping and check engine light has been on for almost a year.

  Business Response

  Date: 08/05/2024

  First off a hole in the exhaust wouldn't be a covered item, second i am unsure of her current miles but her warranty should have plenty of time left assuming she hasnt  driven too many miles, and admittedly our service dept down there is often bogged down but she can take anywhere of shes having transmission issues, but an exchange for a hole in the exhaust hardly seems appropriate 

  Business Response

  Date: 08/05/2024

  The warranty is valid at any licenses repair shop in north america, she would only be responsible for the $100 deductible same as if she brought to us

  Customer Answer

  Date: 08/05/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  So again we're still not addressing the issue, ignoring my actual problems and passing it off on to me to handle through somewhere else like they have been doing for the last year? So there is no other options then this? Just so I know who to contact next about this issue. 
  
  Regards,
  
  ******* ********* 

• Initial Complaint

  Date:07/31/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2019 **** ******** from thr car shoppe roughly a month and a half ago. It has been in the shop 3 times for the same issue still has not been fixed. I called 2 weeks ago and spoke to the service manager he told me nothing was wrong with my car but he would call me back to make a appointment to bring it down. Never heard from him. Now there is new issues with the car and I've been trying for 3 days to get ahold of him to have it scheduled to be fixed. He will not call back. I purchased a 2 year warranty and called the bank that I got the loan from they suggested I get ahold of you because I'm still under the new york state mandated warranty and they are responsible to fix it.

  Business Response

  Date: 07/31/2024

  BBB spoke to the owner of the business and the following was relayed:We have always repaired his vehicle when he has asked.  He is out of warranty.  He is out of NYS Lemon Law protections at this point.  Therefore, we do not have to technically make any repairs for him.  However, we are more than willing to continue to do so for him, as long as he treats my staff and I respectfully and does not yell and curse at us.  Tell him to contact us if he can treat us respectfully and we'd be happy to take a look and do what needs to be done even though he is out of warranty and out of NYS Lemon Law protections.  Thank you.

• Initial Complaint

  Date:07/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  First contact with the Car Shoppe on July 15th to address concerns regarding my vehicle that I brought June 2023. I needed to get inspected this year and it will not pass due to significant rust and damage. When I contacted The Car Shoppe, I was informed that Steve, the mechanic, needed to conduct an inspection. Due to considerable rust and the detachment of the Unibody from the frame, I was strongly advised against driving the car from Troy to Queensbury due to safety concerns. Although I have owned the car for just over a year and have driven it extensively, the garages I visited in the past month confirmed that the level of rust present could not have developed within a year, regardless of mileage or winter driving. Furthermore, these garages asserted that the car should not have passed inspection a year ago and is now irreparable. I have attempted to communicate with both Dave and Steve who are employed by the Car Shoppe, via phone calls, texts and emails, but have experienced significant delays and evasive responses. Initially, they proposed that my garage send them photographs of the car, but later contended that the images were deceptive. So as suggested at the start of conversations, that they would arrange for the car to be picked up using a tow truck, I continued to get the runaround. Dave (the salesman who sold my my SUV) mentioned that he needed to consult with Mark (finance) and the owner. When I requested the owner's name for documentation purposes, Dave abruptly attempted to conclude the call. I then requested to speak with Steve but was placed on hold. Upon Dave's return, I was informed that the owner would contact me on Monday 7/22, although I never received such a call. I called again on Thursday 7/25, was again informed I would receive a call by the endo of the week which never came, I can provide a documented record of our communications, including emails with Dave, and images from the garage upon request. I still owe over 18,000 (3xs *****)

  Customer Answer

  Date: 07/30/2024

  Its been a yea, but the damage was there when I got the vehicle, and now can not pass it inspection.    The garages have confirmed that it shouldn't have passed the inspection when they gave me the car.  Aside from oil changes and brakes done, which were just put up on a jack, I have never had to have it serviced.  I never knew of the damage that there was when they gave me the car, I guess My being naïve and too trusting, that with it being inspected by their garage that everything was fine, I now know I was wrong. I did not know of this problem until July 15th.  If they could repair it, sure, but the garage that I have been to said that it is Non-repairable. 

  Business Response

  Date: 08/26/2024

  HI KEVIN SORRY FOR THE DELAY.  I WAS ON VACATION THE PAST WEEK OR SO. MISS ****** PURCHASED ANOTHER VEHICLE HERE ON THE 8TH OF AUGUST. SHE HAS BEEN TAKEN CARE OF AND THERE ARE NO OTHER ISSUES AT THIS TIME. THANK YOU, MARK

• Initial Complaint

  Date:12/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a vehicle from them, and as soon as I drove off the lot I began having ABS/traction control/check engine issues. I’ve brought the vehicle in twice in 2 months, and am still having the same issues. I want them to actually fix the problem, because I am paying a lot of money for a vehicle that cannot even pass inspection. Dave, the salesperson, laughed at me when I told him I intend to get this remedied, and told me “well good luck”

  Business Response

  Date: 01/16/2024

  MR ***** PURCHASED A VEHICLE ON 09/28/2023.  UNFORTUNATELY HE EXPERIENCED A FEW MINOR ISSUES WITH HIS ****.  THE CAR SHOPPE DROVE TO HIS HOME IN MASS TWO TIMES TO TRAILER HIS VEHICLE BACK AT NO COST TO HIM.  ALL REPAIRS WERE COMPLETED. THEIR SHOULD BE NO ISSUES AT THIS TIME. THANK YOU, MARK M**** ************

  Customer Answer

  Date: 01/16/2024

  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. 
  
  Attached, please find an email that I sent The Car Shoppe in early December. To this day, I am continuing to experience the same exact issues I had with my **** upon purchase. I cannot pass inspection. I've communicated this to The Car Shoppe via social media, email, and text message. They have blocked me on all forms of social media; via text message Dave (the salesperson who sold me the vehicle) specifically laughed at me and told me "good luck getting any of my issues resolved" through them (because he mentioned that the 100k on the vehicle was outside of the NYS Lemon Law); and have yet to respond to my email reach out. Also, may many ****** Reviews show that The Car Shoppe is not a reputable dealer. There are many reviews that show that a large portion of customers have experienced the same, or very similar treatment as I have, within the past few months.  
  
  Regards, 
  
  ***** *****

  Customer Answer

  Date: 01/16/2024

  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. 
  
  Although the vehicle does not meet NYS Lemon LAw requirements, it does squarely fit within "Auto Fraud". I was sold a vehicle that knowingly cannot pass inspection.  
  
  Regards,
  
  ***** *****

• Initial Complaint

  Date:11/30/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 16, 2023 I purchased a 2013 ***** ****** from salesman Dave. The problems started on day one of the purchase. I no sooner pulled out of the lot on September 16 and the check engine light came on. i brought it back and was told it was my gas cap. I left the dealership again that day and the check engine light is on again. So a few days later i brought it back again. Each time I drive from Albany to Queensbury and have spent well over $100 in gas. They did a smoke test and was told it was the catalytic converter. Due to the *** strike it took a while to get the part. Steve the head of service said he would call me when the part came in. He never did. The part was sitting there and i was not called. Once again back to Queensbury. The light stayed off for about a hundred miles or so and it came back on. On November 21, 2023 I called Steve I was told I had to have it serviced by their repair station up the road that handles repairs after the 30 day warranty. I have a 90 day warranty from the car dealership. and called their service manager Tommy and was told to come in today's date. Tommy the service manager was rude and obnoxious. I arrive around 9am. He told me i have a 2 to 3 hour wait and we got into a heated discussion. He said he operates on a first come first serve basis and he was overwhelmed with car repairs. I then drove to the car shoppe dealership todays date and spoke to Steve and he just shrugged his shoulders. I took the car todays date and had the code read and the problem is a canister purge valve code and a control power circuit low voltage code on the abs system.. Tommy said based on my attitude of frustration he was not going to help me. Last but not least there is a 5 percent oil life on the car todaysv date which means the oil was never changed when i bought the car. I haven't driven over 1000 miles on then car if that. Conveniently they never provide service repair records.

  Business Response

  Date: 12/18/2023

  WE HAVE REACHED OUT TO MRS *******.  SHE HAS AN APPOINTMENT WITH OUR SERVICE CENTER ON DEC 26TH.  WE INTEND TO REPAIR HER ISSUES. ANY QUESTIONS, PLEASE CALL OR EMAIL ME. HAVE A GREAT HOLIDAY,

  Customer Answer

  Date: 12/20/2023

  I have reviewed the response made by the business in reference to complaint ID 20940088, and find that this resolution is satisfactory to me. i pray the check engine light is repaired this visit.  im spending a fortune on gas.   
  
  Regards, 
  
  ********* *******

• Initial Complaint

  Date:11/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a 2015 ***** ******** . First day driving it home " 51 miles " car traction control lights come on and service stabiltrack . Car begins to shudder and lose power. Will not drive over 40 mph . Contact dealership at the car shoppe in Queensbury ny they said to park it at ******* and they will tow it to the shop to be fixed . Monday they tell me thr problem is resolved and the were taking it for a control drive . They drive the vehicle back to me and assure me the part is fixed . ," a code for shifting " . I regain possession of the vehicle Monday drive it home from my job , roughly 20 miles . Drive it to work Tuesday no issues yet. Then on the way Tuesday evening same issue . Car goes into traction control almost sending me into the ditch . Same exact issue . I am requesting shop work order receipts and a resolution to the issue . I'm a reasonable person and understand these things can happen but the same issue two days in a row around roughly 50 miles points to the computer going through the monitor checks which points me in the direction that the code was just cleared and never fixed . I would like the service record receipts which by law I am granted Under the lemon statute in NYS .

  Business Response

  Date: 11/22/2023

  It is unfortunate that **** has experienced this issue.  We believed that the mechanical was resolved on Monday, 11/20/2023.  I have spoke to **** and offered to get taken care of today. I will be picking up his vehicle Friday morning per his request. He is very understanding. This issue will be resolved in a timely manner. Mark M**** ************