Business ProfileforYancy's Heating and Air

Rick installed a Heat-pump/Gas-furnace combination August 2022. (I choose him because I wanted to use a small business, even though he did not offer the rebates that others did) First I had no problems, the air-conditioning part work well. But come the heating season things rapidly changed. Today is 1/1/23 and not ones did the heating unit switch automatically from HP to GF. I have had to always do that manually. I have contacted Rick over and over again. He did show up a couple of times but never did fix the actually problem. He did manage however to make me feel stupid. I believe that I do not have to understand how these mechanics work but should be able to rely on the professional that I hired. (wonder if he would treat me better if I would not be a foreign, single older woman) Now there is a new problem with the thermostat, which likes to turn to the highest degrees allotted on in the middle of the night on recovery mode. Last little twist on this, now Yancy's is suddenly not available on any e-mail offered on their website or that was used in the past. They all were returned, the recipient address rejected. Text messages sent go unanswered. Tell me just what can I do? Do yourself a favor and stay away from this arrogant man. Today (2/2/23) he was supposed to come and change the location of the temperature sensor and turn of the recovery mode. He spend less then 5 minutes here, never went outside and even touched the sensor. When I brought that up he walked away from me, telling me "I'm not going to argue with you" and left.