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Business Profile

Home Improvement

NJM Improvements

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Home Improvement.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:09/20/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    June 15, 2023, NJM came to install a new pool liner in my 30 ft. round above ground pool. They gave me a price of $950 and asked me to buy the liner, which I did. The old liner was ripped. They arrived late that day. It was very hot and **** the ****** said that we were their third installation of the day. I could tell that the 3 workers were very tired. They arrived around 2 o clock and finished around 4 o clock. I gave **** a check for $1000 including tax and they left. The next day when the pool had filled I went in and noticed that the bottom was full of footprints and where the sand had washed out from the leak was not repaired. There are folds all over the bottom. I was quite clear that the workers did not prepare the pool for the new liner nor did the workers remove their footprints. I called the owner **** who said he would come over to look at it on Saturday. After he did not show I called again and he apologized and said he would be out this Saturday. He did not show up then either. I tried calling several times after that but he will not answer his phone. I dont trust them to repair it. I would like to be reimbursed for the liner and installation. Their warranty is for 1 year.

    Customer Answer

    Date: 10/15/2023

    Better Business Bureau:

    At this time, I have not been contacted by NJM Improvements regarding complaint ID ********.

    Sincerely,

    ***************************

NJM Improvements is NOT a BBB Accredited Business.

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